Hotels met waterpark in San Jose

'Check in communication was not smooth at all and cars from the hood parked in the only driveway spot. Finally got a hold of a management rep that sounded of someone in an island with roosters crowing? They were not helpful with answering the need to get our driveway cleared and suggested to park in the attached garage but it was strewn with items and couldn’t park any small car. So no one knew how to get the cars to disperse. The property “owner” was definitely not on site but in another state...

'Excellent stay'

'Pictures of facilities were way out of date. Structure is falling apart. We tried to contact host about door frame and lock extremely loose and hardly closing but no response. Also false advertising. Said oven but a toaster oven and oven are two different things. No mat to wipe feet off on. Walkway or alley way was cluttered with debris which was brought into structure and made for more floor cleaning constantly. Light fixture in one room was so dim when turned on you couldn’t tell it was on....