2/10 – Ontzettend slecht
Luisa
Reisde met familie
8 nov 2025
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Everything was going well soon I arrived to the hotel we enjoyed the first days. But Unfortunately the general Manager Raimundo doesn’t know about human rights and ruine my vacations with his attitude and with any agnolage how to talk with his customers. I paid all inclusive for me, my partner and my son. My son is autistic and have food sensory disorder since first day I accommodate him with the chef to do the only the food he eats which is a pure, i gave him the list of the vegetables to put together and blended and he prepared for my son everyday, sometimes once sometimes twice a day. Unfortunately my son doesn't want to eat at the restaurant so I had to take the bowl with me to feeding him inside the room. And I always compensated the gesture of the chef and staff, always. But unfortunately Raimundo the Gerente (manager) had a bad move he start arguing that i cannot take the food for my son to the room its agains to the rules and i told him my son is autistic I'm doing this every day and the staff always allow me and he said. Doesn’t matter this time you can take but not anymore. I just told him my son is autist and he didn’t care or even accommodate a special needs child. This is not acceptable, where is the human rights.
Luisa
9 nachten verbleven in juli 2025
