Standaard eenpersoonskamer | Accommodatievoorziening

Beoordelingen van Albergo Santa Chiara Hotel Rome

3 out of 5
Albergo Santa Chiara Hotel Rome
Via Santa Chiara 21, Rome, RM

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 462 van 672 beoordelingen" "
Gastenscore: 8 - Goed. 182 van 672 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 672 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 672 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 672 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Liliane

Positief: Netheid, personeel en service
3 nachten verbleven in juni 2023
Reactie van guest relation manager op 10 jul 2023
Dera Guest,thank you for your awesome review. We are very glad to hear that you have enjoyed your stay with us.We look forward having you back in our hotelGrazie again ad Arrivederci

10/10 – Uitstekend

mieke, gent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
mooi ouderwets hotel in centrum Rome
Een heel mooi hotel, zeer goed gelegen, lekker en verzorgd ontbijt, vriendelijk personeel. Ontzettend rustig, vlak tegenover een basiliek, dus ook mooi uitzicht.

10/10 – Uitstekend

Takuma

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
観光で利用しました。テルミニ駅、バチカンやコロッセオまで徒歩35分以内で行けるため、旅の拠点にぴったりであった。スーツケースを持っている場合は交通がなく苦労するかもしれないが、軽装で旅行される場合はかなり適したホテルであると感じた。ホテルは1人部屋でも充分な広さがあり、清潔で朝食も美味しい。 あまり期待していなかったが、良い意味で裏切られた。ローマを訪れた際はまた利用したい。
2 nachten verbleven in mei 2024
Reactie van guest relation manager op 27 mei 2024
Dear Guest,thank you for your excellent comment. We are very happy to hear that you have anejoyed your stay with us: location and services. We shall look forward in meeting you again soon.Grazie e Arrivederci

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location, terrific desk as well as concierges. Breakfast is less than great but not bad. For the price I paid per weekend I couldn’t have hoped for more.
2 nachten verbleven in mei 2024
Reactie van guest relation manager op 27 mei 2024
Dear Guest,thank you for your excellent review. We are very happy to hear that you have enjoyed your stay with us. We shall look forward in welcoming you abck soon. Grazie e Arrivederci.

8/10 – Goed

SERGIO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Personale molto professionale e attento alle esigenze del cliente. Camera molto bella e pulita. Unici nei. Un solo asciugamano nel bagno e box doccia con accesso difficoltoso per chi è sovrappeso.
1 nacht verbleven in mei 2024
Reactie van guest relation manager op 27 mei 2024
Gentile Ospite,grazie per il suo eccellente voto. Siamo molto lieti di sapere che il suo soggiorno sia stato piacevole e che la nostra struttura abbia soddisfatto le sue aspettative. Ci auguriamo di averla nostra ospite di nuovo, nel prossimo futuro. Grazie e Arrivederci

8/10 – Goed

Joerg, Neuss

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In the middle of everything!
1 nacht verbleven in april 2024
Reactie van flavia op 22 mei 2024
Dear Guest,thank you for the review! Yes you are right we are really in the middle of the historical center of Rome!Hope to welcome back in the future

10/10 – Uitstekend

Joe, Birmingham

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, professional service, and a very generous breakfast.
2 nachten verbleven in mei 2024
Reactie van guest relation manager op 21 mei 2024
Dear Guest,thank you for your awesome review. We are delighted to hear that you ahve enjoyed your stay with us. We shall look forward in welcoming you back soon. Grazie e Arrivederci

10/10 – Uitstekend

Donna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was wonderful. Best location to visit all of Rome. Clean rooms. Great breakfast.
2 nachten verbleven in april 2024
Reactie van guest relation manager op 20 mei 2024
Dear Guest,thank you for your excellent review. We are very happy to hear that you have enjoyed your stay with us.We shall look forward in meeting you again . Grazie e Arrivederci

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff at the hotel. Clean rooms. Great breakfast. Fantastic location. My room was facing the street so I did hear people thru the night. I’ll request a different room next time. Location is very safe and perfect for walking all over.
1 nacht verbleven in april 2024
Reactie van guest relation manager op 20 mei 2024
Dear Guest,thank you for your excellent review. We are very happy to hear that you have enjoyed your stay with us.We shall look forward in meeting you again . Grazie e Arrivederci

10/10 – Uitstekend

Jim, Taylors

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great place.
3 nachten verbleven in april 2024
Reactie van guest relation manager op 13 mei 2024
Dear Guest,thank you for your aexcellent review. We are very glad to hear that you appreciated our location as well as our services. We shall look forward in welcoming you soon.Grazie e Arrivederci

10/10 – Uitstekend

Delena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the close proximity to Pantheon and other amazing Rome sights perfect place to base yourself in Rome
3 nachten verbleven in mei 2024
Reactie van guest relation manager op 13 mei 2024
Dear Guest,thank you for your marvellous review. We are very glad to hear that you appreciated our location as well as our services. We shall look forward in welcoming you soon.Grazie e Arrivederci

10/10 – Uitstekend

KATHERINE, ORTLEY BEACH

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel. Lovely staff. Excellent room and walking distance to most everything.
2 nachten verbleven in mei 2024
Reactie van guest relation manager op 7 mei 2024
Dear Guest,we thank you very much for your awesome comment. It is a pleasure to hear that you had a nice stay with us and appreicaite our amenities. We shall look forward in welcoming you soon again. Grazie e Arrivederci.

10/10 – Uitstekend

Kentaro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s convenient for visiting famous places and having dinner.
3 nachten verbleven in mei 2024
Reactie van guest relation manager op 6 mei 2024
Dear Guest,thank you for your awesome comment. We are very happy to hear that you have enjoyed your stay with us.Hope to see you soon in the future.Grazie e Arrivederci

10/10 – Uitstekend

Joanne, Moorhead

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, wonderful central location.,
4 nachten verbleven in mei 2024
Reactie van guest relation manager op 6 mei 2024
Dear Guest,thank you for your awesome review. We are very happy to hear that you have enjoyed your stay with us.Hope to see you soon in the future.Grazie e Arrivederci

10/10 – Uitstekend

Randon Myles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Couldn’t ask for a better location to stay in Rome! Staff was friendly and breakfast was very good with lots of options. This is Rome, it’s not quiet (on the streets). So open the windows and take it all in.
8 nachten verbleven in april 2024
Reactie van guest relation manager op 6 mei 2024
Dear Guest,thank you for your awesome review. We are delighted to hear that you have enjoyed your stay with us. We shall look forward in welcoming you soon in the future.Grazie e Arrivederci

10/10 – Uitstekend

anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room for single person. Super clean, AC, comfy bed, clean , modern bathroom. Nice lighting. Great price and steps from the Pantheon ! Perfect !!!
2 nachten verbleven in april 2024
Reactie van guest relation manager op 4 mei 2024
Dear Guest,thank you for your awesome comment. All the staff is very happy to hear that you had a nice stay with us, this is our aim and we are happy when we do achieve it. Grazie again and Arrivederci.

10/10 – Uitstekend

Lara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very professional, the room very nice, and the location was great for walking to our favorite attractions. The breakfast was excellent!
1 nacht verbleven in april 2024
Reactie van guest relation manager op 29 apr 2024
Dear Guest,thank you for your awesome comment. We are delighted to hear that you had an excellent stay with us. We look forward in welcoming you soon. Grazie e Arrivederci.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van guest relation manager op 29 apr 2024
Dear Guest,thank you for your wonderful review. We are delighted to hear that you had an excellent stay with us. We look forward in welcoming you soon. Grazie e Arrivederci.

10/10 – Uitstekend

Joanne, Moorhead

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful staff. Very clean. Excellent central location. Helpful staff.
1 nacht verbleven in april 2024
Reactie van guest relation manager op 27 apr 2024
Dear Guest,thank you for your awesome review. We are glad to hear that you ahve enjoyed your stay with us. We are looking forward in welcoming you in the future. Grazie e Arrivederci.

10/10 – Uitstekend

Alba

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, walking distance from major attractions
3 nachten verbleven in april 2024
Reactie van guest relation manager op 27 apr 2024
Dear Guest,thank you for your excellent review. We are glad to hear that you ahve enjoyed your stay with us. We are looking forward in welcoming you in the future. Grazie e Arrivederci.

10/10 – Uitstekend

Chiara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van guest relation manager op 27 apr 2024
Gentile Ospite,grazie per la sua ottima recensione, siamo lieti che abbia trascorso un soggiorno piacevole presso di noi. Ci auguriamo di averla di nuovo nostra ospite nel prossimo futuro. Grazie e Arrivederci

10/10 – Uitstekend

chiara

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personale accogliente e gentile, stanze pulitissime, doccia inclusa, il letto più comodo che abbia mai provato! Unico piccolo neo la colazione, dovrebbero migliorare i cornetti ed il caffè, ma è un piccolo neo rispetto a tutto il resto che mi ha fatto sentire una regina!
1 nacht verbleven in april 2024
Reactie van guest relation manager op 11 apr 2024
Gentile Ospite,siamo molto lieti di apprendere che la sua esperienza presso la nostra struttura sia stata eccellente.Ci auguriamo di averla presto tra i nostri ospiti.Grazie e Arrivederci.

8/10 – Goed

sergio, ferrara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Posizione ottima per visitare a piedi il centro storico. Personale gentile, fascino retrò, Hotel che raggiungerà il top quando la moquette sparirà dalle camere
2 nachten verbleven in maart 2024
Reactie van guest relation manager op 12 mrt 2024
Gentile Ospite,grazie per il suo commento, siamo lieti che il suo soggiorno sia stato piacevole. La nostra struttura è sempre in continua trasformazione e sicuramente aumenteremo le camera con il parquet. Ci auguriamo di riaverla nostra gradita ospite nel prossimo futuro.Grazie e a Presto

8/10 – Goed

Maurizio

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Buona struttura molto centrale, la struttura andrebbe restaurata
2 nachten verbleven in februari 2024
Reactie van guest relation manager op 26 feb 2024
Gentile Ospite,grazie per la sua ottima recensione, siamo lieti che abbia apprezzato la nostra posizione e servizi. Ci auguriamo di averla nostra ospite nel prossimo futuro. Grazie e a presto

10/10 – Uitstekend

Henry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had early check-in and staff was very helpful and friendly.
4 nachten verbleven in februari 2024
Reactie van guest relation manager op 26 feb 2024
Dear Guest,thank you for your awesome review. we are very happy to hear that you ahve enjoyed your stay with us. We shall look forward in meeting you soon in the future. Grazie e Arrivederci

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My go-to hotel for many years
Consistently excellent service. My go-to hotel in Rome for many years now.
4 nachten verbleven in januari 2024
Reactie van guest relation manager op 27 jan 2024
Dear Guest,thank you for your awesome comment. We are delighted to hear that you your stays in our hotel are always nice and pleasant, this is what we value more, your comfort and wellness, once again Grazie e Arrivederci

10/10 – Uitstekend

Michaela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Albergo Santa Chiara
Mysigt hotel med perfekt läge ett stenkast från Pantheon. Mycket bra frukost. Trevlig personal och rena, fina rum. Återkommer garanterat.
3 nachten verbleven in januari 2024
Reactie van guest relation manager op 13 jan 2024
Dear Guest,Thank you for your excellent comment.We're delighted to hear that you've enjoyed your stay with us. We shall look forward in welcoming you back soon.Grazie e arrivederci

10/10 – Uitstekend

Alberto

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Roma a un passo dal Pantheon
La location è eccezionale e il personale impeccabile. Stanza dotata di tutti i confort. Suggerisco di inserire in camera il bollitore.
4 nachten verbleven in januari 2024
Reactie van guest relation manager op 12 jan 2024
Gentile Ospite,grazie per la sua ottima recensione, siamo lieti che il soggiorno sia stato piacevole. Per quanto riguarda il bollitore, ricordiamo che è sempre possibile richiederlo alla reception. Ci auguriamo di averla nostra gradita ospite nel prossimo futuro. Grazie e Arrivederci

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Good location, Bad Sleep
Good central location near Pantheon meant we were able to walk to everywhere we wanted to visit. Downside was the room was too hot to sleep (in January), with no AC in the room (contrary to what the hotel website states). Our room also faced the street, which was quite noisy (traffic / people / nightclub around the corner). Would be unlikely to stay again.
3 nachten verbleven in januari 2024
Reactie van guest relation manager op 12 jan 2024
Dear Guest,thank you for your review. We are very happy to hear that you have appreciated the location. We are sorry about the noise, but due to the central location it is something we cannot control. We are always willing, when told and when possible, to change room to a quiet location facing inner courtyard. Concerning the A/C is not working on wintertime, it is not permitted. It is a centralized system operative only in summertime. In winter we have only heating system that can be switched off from the room. We might add that temperature outside are strangely mild for the season and this increase the feeling of hot temperature. Grazie again for having preferred us and Arrivederci

8/10 – Goed

Kenneth

Reisde met familie
Extra large space in room for three. Exceptionally convenient location within walking distance of virtually anything a tourist would want to see in central Rome. Nice breakfast and wifi are included.
2 nachten verbleven in december 2023
Reactie van guest relation manager op 12 jan 2024
Dear Guest,thank you for your excellent review. We are very happy to hear that you had a nice stay with us and appreciated our location and our facility. We hope to have you bak in the future. Grazie e Arrivederci

8/10 – Goed

Ricardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van guest relation manager op 12 jan 2024
Dear Guest,thank you for your review. We are glad to hear that you have enjoyed your stay with us. We look forward in welcoming you back soon. Grazie e Arrivederci

10/10 – Uitstekend

Yohei

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van guest relation manager op 5 jan 2024
Dear Guest,thank you for your awesome review and marvellous pictures. We are very happy to hear that you have enjoyed your stay with us. Grazie e Arrivederci

10/10 – Uitstekend

Michelle

7 nachten verbleven in december 2023
Reactie van guest relation manager op 5 jan 2024
Dear Guest,thank you for your awesome review.Grazie e Arrivederci

10/10 – Uitstekend

YUNJUNG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van guest relation manager op 27 dec 2023
Dear Guest,thank you very much for your excellent comment. We are very happy to hear that you had a wonderful stay with us and hope to see you soon. Grazie e Arrivederci.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything
6 nachten verbleven in december 2023
Reactie van guest relation manager op 27 dec 2023
Dear Guest,thank you very much for your awesome review. We are very happy to hear you have enjoyed your stay with us and appreciated the location, we are in the real heart of the eternal town. We hope to see you soon in the future, once again thank you and Arrivederci

10/10 – Uitstekend

MITSUAKI

2 nachten verbleven in december 2023
Reactie van guest relation manager op 11 dec 2023
Dear Guest,thank you for your awesome review. We are very glad to hear that you had a nice stay with us. We shall look forward in welcoming you back soon.Grazie e Arrivederci

10/10 – Uitstekend

Esmeralda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place tonstay right in the middle of everything all day
1 nacht verbleven in december 2023
Reactie van guest relation manager op 5 dec 2023
Dear Guest,thank you for your excellent comment. We are very happy to hear that you have enjoyed your stay with us. Hope to see you soon in the future. Grazie e Arrivederci

10/10 – Uitstekend

Kristin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van guest relation manager op 21 nov 2023
Dear Guest,thank you for your excellent review. We are very happy to hear that you ahve enjoyed your stay with us. We hope to welcome you again soon. Grazie e Arrivederci

10/10 – Uitstekend

Aymeric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van guest relation manager op 15 nov 2023
Dear Guest,thank you for your comment, we are very happy to hear that you have enjoyed your stay with us. We shall look forward in welcoming you again in our hotel.Grazie e Arrivederci

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van guest relation manager op 6 nov 2023
Dear Guest,thank you for your awsome review. We are very happy to receive your praise and we shall look forward in welcoming you again soon. Grazie e Arrivederci

10/10 – Uitstekend

Bonni

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
Hotel was lovely, with a perfect location. The staff was amazing.
2 nachten verbleven in oktober 2023
Reactie van guest relation manager op 6 nov 2023
Dear Guest,thank you for your wonderful comment. We are delighted to hear that you ahve enjoyed your stay appreciating our staff and the location. We look forward to welcome you soon. Grazie e Arrivederci

10/10 – Uitstekend

Clément

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Au top
Idéalement situé l’hôtel est parfait. Accueil, propreté et taille de la chambre tout est parfait. Rapport qualité prix exceptionnel. Je recommande a 100%
4 nachten verbleven in oktober 2023
Reactie van guest relation manager op 6 nov 2023
Cher Client,Merci pour vos commentaires, vous êtes très content de la réception. J'espère vous revoir. Merci et au revoir

8/10 – Goed

Nigel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location just behind the Pantheon. Good standard traditional hotel. Room simple but very clean and comfortable bed. Good selection of food in the breakfast buffet including gluten free options. Some street noise on one night but otherwise quiet.
4 nachten verbleven in oktober 2023
Reactie van guest relation manager op 6 nov 2023
Dear Guest,it is always a pleasure to receive an excellent comment such yours. We do our best to make enjoyable our guests stays, provbiding the best service and products. We shall look forward in welcoming you back soon. Grazie e Arrivederci

10/10 – Uitstekend

Ann

Positief: Staat van de accommodatie en faciliteiten
Very nice hotel within walking distance of everything
1 nacht verbleven in oktober 2023
Reactie van guest relation manager op 31 okt 2023
Dear Guest,thank you for your awesome review. We are very happy to hear that you have enjoyed your stay with us. We hope to see you soon in the futureGrazie e Arrivederci

10/10 – Uitstekend

alberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van guest relation manager op 25 okt 2023
Dear Guest,it is a pleasure to receive your awesome review. We are very happy to hear that you had a wonderful stay with us.Grazi and Arrivederci

10/10 – Uitstekend

D

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's so nice for breakfast buffet. I really appreciate your services.
2 nachten verbleven in oktober 2023
Reactie van guest relation manager op 23 okt 2023
Dear Guest,thank you for your comment, we are very happy to hear that you had a nice stay with us. We shall look forward to see you soon in the future. Grazie e Arrivederci

10/10 – Uitstekend

leandro

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van guest relation manager op 23 okt 2023
Dear Guest,thank you for your awesome review. We are happy to hear that you ahve enjoyed your stay with us. We are looking forward in seeing you soon. Grazie e Arrivederci

8/10 – Goed

susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast, clean, good accommodations and very central location for seeing sites…our room was hard to find because the design of the hotel is a bit of a rabbit warren… but otherwise great stay
2 nachten verbleven in oktober 2023
Reactie van guest relation manager op 16 okt 2023
Dear Guest,thank you for your comment. We are very happy to hear that you had a nice stay with us and we look forward in welcoming you back soo. Grazie e Arrivederci

10/10 – Uitstekend

Petter

1 nacht verbleven in oktober 2023
Reactie van guest relation manager op 10 okt 2023
Dear Guest,thank you for your awesome review. We are very happy to hear that you have enjoyed your stay with us. We look forward in welcoming you back soon. Grazie e Arrivederci.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Property was nice. Staff was grumpy.
Hotel was fine. Desk staff were surly and unpleasant.
1 nacht verbleven in oktober 2023
Reactie van guest relation manager op 9 okt 2023
Dear Guest,thank you for your review, we are happy to hear that the hotel was fine. We are sorry about the feeling regarding our staff, it is difficult to tell which element caused it because we have no further information regarding your stay, However we shall inform all the staff and look into this issue. Grazie again and Arrivederci.