Je hebt het gehele appartement helemaal voor jezelf en deelt het alleen met je reisgezelschap.
Incredible and Spacious Penthouse with Ocean View
🌊 Welcome to Luna Blanca – Your Oceanfront Penthouse Retreat!
Your luxury vacation begins with Kivoya, your exclusive access point to the very best of Puerto Peñasco. As a Kivoya guest, you'll enjoy VIP entry to the Grand Mayan Resort, just 3 minutes away. Dive into world-class pools, drift along the lazy river, indulge in gourmet dining, and relax in a full-service spa. From elegant bars to exciting activities, everything you need is at your fingertips.
✨ The Penthouse Experience – Ocean & Estuary Views This incredible 4-bedroom, 4.5-bath penthouse is one of the most spectacular residences at Luna Blanca. Perched on the top floor, this beautifully designed space boasts 16-foot ceilings, modern décor, and sweeping views of both the Sea of Cortez and the estuary. With high-end finishes throughout, this 2,800+ sq. ft. penthouse is ideal for groups or families looking for elegance, space, and serenity.
🛏️ Sleeping Arrangements: Master Bedroom: King-size bed Second Bedroom: King-size bed Third Bedroom: Queen-size bed Fourth Bedroom: Full-size bed Living Room: Two trundle sofas – perfect for extra guests
🛁 Bathrooms: 4 full bathrooms with luxury finishes 1 half bath for added convenience Walk-in closets in multiple bedrooms
🍽️ Inside the Unit: Fully equipped kitchen with modern appliances Spacious dining and living areas Private terrace with panoramic views Air conditioning & ceiling fans Washer & dryer High-speed Wi-Fi Satellite TV in the living room
🌴 What You'll Love: The best views in Luna Blanca: ocean sunrises & estuary sunsets Sophisticated, modern design with soaring ceilings Exclusive resort access via Kivoya Tranquil beachfront location Comfortably accommodates larger groups
📍 Location: Playa Miramar, Puerto Peñasco A peaceful, secure community away from the crowds, yet close to the action. Book your stay today and experience penthouse-level luxury in paradise — only with Kivoya at Luna Blanca!
Accommodatie-voorzieningen
Strand
Aan het strand
Zwembad/spa
Bubbelbad
Gemeenschappelijk zwembad
Internet
Beschikbaar in het appartement: gratis wifi
Parkeren en vervoer
Oplaadstation voor elektrische voertuigen ter plaatse
Rolstoeltoegankelijke parkeerplaatsen beschikbaar
Keuken
Afwasmachine
Broodrooster
Keukeneiland
Koelkast
Koffiezetapparaat/waterkoker
Kookgerei, borden en bestek
Kookplaat
Microgolfoven
Oven
Eetopties
Eettafel
Slaapkamers
4 slaapkamers
Beddengoed inbegrepen
Slaapbank
Badkamer
4,5 badkamers
Bad
Douche
Haardroger
Handdoeken inbegrepen
Woonruimtes
Eettafel
Woonkamer
Entertainment
Boeken
Dvd-speler
Smart-tv
Buiten
Balkon
Barbecue
Wasvoorzieningen
Wasmachine
Wasserette
Comfort
Airconditioning
Verwarming
Huisdieren
Geen huisdieren toegelaten
Toegankelijkheidsvoorzieningen
Heb je specifieke toegankelijkheidsbehoeften? Neem dan contact op met de accommodatie via de contactgegevens in de boekingsbevestiging.
Lift
Pad zonder treden naar de ingang
Rolstoeltoegankelijk pad naar lift
Rolstoeltoegankelijk zwembad
Rolstoeltoegankelijke parkeerplaats
Rolstoeltoegankelijke parkeerplaats
Tegelvloer in gemeenschappelijke ruimtes
Toegankelijkheidsvoorzieningen in de kamer
Zwembad met helling aanwezig
Rookvrije accommodatie
Diensten en faciliteiten
Conciërgeservices
Uitgelichte locatiekenmerken
Aan het water
Dicht bij de oceaan
Dingen om te doen
Golf
Optionele golfprivileges
Sportschool
Tennis
Watersportuitrusting
Ecotours in de buurt
Snorkelen in de buurt
Vogelspotten in de buurt
Zwemmogelijkheid in de buurt
Veiligheidsvoorzieningen
Geen koolmonoxidemelder vermeld (De eigenaar heeft niet aangegeven of er een koolmonoxidemelder aanwezig is in de accommodatie. Breng eventueel zelf een draagbare melder mee.)
Rookmelder (de eigenaar heeft aangegeven dat er een rookmelder aanwezig is in de accommodatie)
Brandblusser
Veiligheidsslot
Algemeen
Accommodatie bevindt zich in een resort
Energiebesparende schakelaars in kamers
Milieuvriendelijke schoonmaakmiddelen gebruikt
Minstens 10% van de winst wordt geïnvesteerd in gemeenschap en duurzaamheid
Oplaadpunt voor elektrische auto's
Ten minste 80% biologische voedingsproducten
Ten minste 80% van de verlichting werkt met leds
Ten minste 80% van de voedingsproducten komt van lokale producenten
In- en uitchecken zonder direct persoonlijk contact
Minimale leeftijd om in te checken: 21
Uitchecken
Uitchecken voor 11.00 uur
Speciale incheckinstructies
Je ontvangt een e-mail van de eigenaar met instructies over het in- en uitchecken
De informatie die de accommodatie verstrekt, is mogelijk vertaald met automatische vertaaltools
Huisdieren
Geen huisdieren toegelaten
Kinderen en extra bedden
Kinderen zijn welkom.
Evenementen
No events allowed
Roken
Smoking is not permitted
Belangrijke informatie
Algemene info
Deze accommodatie wordt beheerd door een professionele eigenaar, die accommodaties aanbiedt vanuit zijn/haar vakgebied, bedrijf of beroep.
Afhankelijk van het accommodatiebeleid kan voor extra personen een toeslag worden aangerekend.
Tijdens het inchecken dien je in het geval van incidentele kosten mogelijk een geldig identiteitsbewijs voor te leggen en een borgsom in contanten, per bankkaart of kredietkaart te betalen.
Speciale verzoeken kunnen, indien mogelijk, bij check-in worden ingewilligd. Hiervoor kunnen extra kosten worden aangerekend. Speciale verzoeken kunnen niet worden gegarandeerd.
Feesten of groepsevenementen ter plaatse zijn ten strengste verboden
Langdurige huurders welkom.
Deze accommodatie maakt gebruik van milieuvriendelijke schoonmaakproducten
De eigenaar heeft niet aangegeven of er een koolmonoxidemelder aanwezig is in de accommodatie. Breng eventueel zelf een draagbare melder mee.
De eigenaar heeft aangegeven dat er een rookmelder aanwezig is in de accommodatie.
De accommodatie beschikt over de volgende veiligheidsvoorzieningen: een brandblusapparaat en een veiligheidsslot
Deze accommodatie wordt beheerd via onze partner, Vrbo. Je ontvangt een e-mail van Vrbo met een link naar een Vrbo-account, waarmee je je boeking kunt aanpassen of annuleren.
Als je je boeking annuleert, ben je onderhevig aan het annuleringsbeleid van de eigenaar. In overeenstemming met de EU-regelgeving over consumentenrechten, vallen boekingsservices voor accommodaties niet onder het herroepingsrecht.
Over deze buurt
dit appartement ligt aan het strand in Puerto Peñasco. Bezoek enkele lokale bezienswaardigheden, zoals Monument van de Visser en Marina del Viejo Puerto. Je kunt ook enkele van de activiteiten in de buurt beleven, bij Estero Morua en De Spa. Houd je er niet van om binnen te zitten? Dan zit je hier goed! Je kunt het water opzoeken tijdens activiteiten zoals snorkelen en zwemmen of actief zijn tijdens avonturen zoals het volgen van een ecotour. Bekijk onze reisgids voor Puerto Peñasco
Beschikt Incredible and Spacious Penthouse with Ocean View over een zwembad?
Ja, deze accommodatie beschikt over een zwembad.
Zijn huisdieren welkom bij Incredible and Spacious Penthouse with Ocean View?
Nee, assistentiedieren zijn niet welkom bij deze accommodatie.
Hoeveel kost het om hier te parkeren?
Er zijn parkeerplaatsen beschikbaar bij de accommodatie.
Hoe laat kan ik bij Incredible and Spacious Penthouse with Ocean View inchecken?
Inchecken is mogelijk vanaf 16.00 uur.
Tot hoe laat kan ik bij Incredible and Spacious Penthouse with Ocean View uitchecken?
Je dient om uiterlijk 11.00 uur uit te checken.
Waar staat Incredible and Spacious Penthouse with Ocean View?
Dit appartement in Puerto Peñasco ligt aan het strand en bevindt zich op 0,7 km van Playa Miramar en op 6 km van Playa Encanto. Ook Mirador Strand en Playa Bonita liggen op 40 km afstand.
Beoordelingen over Incredible and Spacious Penthouse with Ocean View
Beoordelingen
Uitstekend
Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.
Gastenscore: 10 - Uitstekend. 11 van 18 beoordelingen
10 - Uitstekend
11
Gastenscore: 8 - Goed. 4 van 18 beoordelingen
8 - Goed
4
Gastenscore: 6 - Redelijk. 0 van 18 beoordelingen
6 - Redelijk
0
Gastenscore: 4 - Matig. 2 van 18 beoordelingen
4 - Matig
2
Gastenscore: 2 - Ontzettend slecht. 1 van 18 beoordelingen
2 - Ontzettend slecht
1
9,8
Netheid
9,0
Locatie
Beoordelingen
Geverifieerd
10/10 – Voortreffelijk
Thomas B.
15 dec 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Golfer Paradise
A small group of us guys stayed in this beautiful suite for a golf tournament and it was very nice, exceptional views and private. I would certainly stay here again.
Thomas B.
2 nachten verbleven in december 2022
Geverifieerd
10/10 – Voortreffelijk
Kimberly M.
23 sep 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
beautiful and relaxing
Luna Blanca is wonderful, peaceful getaway. It wasn't crowded, even though there was hurricane, the property was clean and no visible damage. Luna Blanca is our family's favorite resort.
Kimberly M.
3 nachten verbleven in september 2022
Geverifieerd
10/10 – Voortreffelijk
Leslie H.
5 jul 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Plenty of room in a wonderful resort
Plenty of room in a wonderful resort. My family has consistently enjoyed staying at this property as well as the sister property. The resort is well-maintained, generally quiet and beautiful. It is a 30 minute drive into town, but the lack of crowds more than makes up for that.
Leslie H.
6 nachten verbleven in juni 2022
Geverifieerd
8/10 – Goed
Ashley T.
19 jun 2022
Positief: Netheid, inchecken, communicatie en accuraatheid advertentie
Great place to stay
Great place to stay, but it was farther than we would have liked from town. The room was really nice but it was short on extra blankets, trash bags, salt, and laundry detergent. It was nice to reserve the snack bar by the pool where we grilled out one night. We enjoyed our stay!
Ashley T.
4 nachten verbleven in juni 2022
Geverifieerd
10/10 – Voortreffelijk
Caroline M.
19 mrt 2022
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Stunning views
We had 2 families of 4 for Spring Break and were very comfortable in this penthouse. The views were amazing and the unit is gorgeous. The pools were ice cold which was a bummer and the hot tub was closed one day so that wasn't great with 4 small kids. We had a great time regardless. We would stay here again!
Caroline M.
4 nachten verbleven in maart 2022
Geverifieerd
10/10 – Voortreffelijk
Jose E.
17 nov 2019
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Great view
There were not a lot of guest, which I enjoyed. The dryer didn't dry there weren't enough pans. The hot tubs never filled up, gave up after an hour and didn't try anymore. I didn't complain because it wasn't a big deal for us although others might be pickier. The good outweigh the bad... Overall great for a big family. May be a little far from town for some, but I didntind the drive at all.
Jose E.
3 nachten verbleven in november 2019
Geverifieerd
2/10 – Verschrikkelijk
AQr4ioQAAACqAQICAHhRqf5uyCh4rhrpAEcd0Lr3O2ECPWffSl2fK29sG1pXlAF7Vkwdxa5s05P+LHSGgEYWAAAAcDBuBgkqhkiG9w0BBwagYTBfAgEAMFoGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMSY4id8J9fadB0DwJAgEQgC3OA49ZL3RfxGdcahx5ay1EixErQGoEg0REDWNmAui/RktynDGBQtISMC9hH0oagsdb/1F/f5w4d0FJ1QkwZT3OMm1F6+ecPy7gTWtaY8M A.
10 apr 2019
Awful room and poor customer service!
We recently took a family trip to Rocky Point and stayed in this unit. There was some petty things I noticed such as the poor towel and sheet quality, but the lack of cleanliness was disturbing (our rag turned brown/black when we wiped the floor).
In addition we quickly discovered the following items did not work:
- Dishwasher (wouldn’t turn on)
- Washing Machine (didn’t spin)
- Dryer (could only dry a couple items at a time and it made a weird noise)
- Stovetop (wouldn’t turn on)
- Water Supply (not enough to fill up the spa let alone the bath tub)
- Freezer in kitchen (has no shelves)
The unit was also not equipped to accommodate the 8-10 people it claims to sleep. Dishes and utensils were limited, only a few towels were provided, and trying to feed a large family proved challenging when having only the oven to use to cook meals.
We informed management and gave them the opportunity to fix the issues and reimburse us for our poor experience, but they chose not to, only acknowledged the issues and gave an apology.
Do not waste your time staying at this unit or this resort, and I would steer clear of any of Kivoya’s rental properties in the future, as they don’t seem to care about quality customer service.
AQr4ioQAAACqAQICAHhRqf5uyCh4rhrpAEcd0Lr3O2ECPWffSl2fK29sG1pXlAF7Vkwdxa5s05P+LHSGgEYWAAAAcDBuBgkqhkiG9w0BBwagYTBfAgEAMFoGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMSY4id8J9fadB0DwJAgEQgC3OA49ZL3RfxGdcahx5ay1EixErQGoEg0REDWNmAui/RktynDGBQtISMC9hH0oagsdb/1F/f5w4d0FJ1QkwZT3OMm1F6+ecPy7gTWtaY8M A.
3 nachten verbleven in maart 2019
Geverifieerd
4/10 – Slecht
Merrill J.
19 nov 2018
Nice view, but everything else had issues
No to only sound negative, some things were nice: The view was incredible, One of the only places I have ever stayed with an impressive view from the front of of the unit as well as the back of the unit. One of the pools and spas on the ground was heated, which made it enjoyable.
Now, let me get into many of the issues that we had:
1. We were super excited to use the jacuzzi in the master bedroom, it didn't work at all, water barely trickled out of it, and it even drained out of the closed drain faster than it would fill. We spent about 10 hours trying to fill it, and it wasn't even 6 inches deep after 10 hours. Eventually I tried boiling post of water from the stove to get it hot again and get it full, and that didn't even make a dent. It was so frustrating. I would not have booked this place if I knew that was not working.
2. Multiple lighbulbs were not working.
3. The master bedroom bed didn't even have a blanked on it! We found one from one of the closets, but it should have been made that way.
4. One of the pictures came crashing off the wall randomly all by itself, we were in the room, heard a large crash, no one was nearby, and we found that a picture had just fallen from the wall.
5. The walls were all scuffed up and looks like it has needed to be painted for a long time.
6. Several of the door handles from the large sliding glass door were broken (especially the one from the master bedroom) which made them very difficult to open and close.
7. The kitchen was very poorly stocked, not enough utensils and cooking supplies. We only had a group of 5 people. It supposedly fits as many as 10, but there were only about 6 forks and knives. The cutting knives were extremely dull.
8. Something was very wrong with the dishwasher, every time we touched it it would electrocute us, not sure if it was not grounded or what, but it wasn't like a little static electricity that shocks you when you drag your feet, it was much stronger than that and hurt really bad on at least 4 different occasions.
9. The washing machine seems to be broken, it was incredibly loud, and it didn't spin the clothes very well, so they were completely sopping wet when they came out, and would require about 4 or 5 dry cycles to get dry.
10. Many issues with the hot water, it took FOREVER to get hot, and the last day we were there we couldn't get it to get hot in any of the bathrooms anywhere.
More issues but no more space. I don't recommend this place.
Merrill J.
3 nachten verbleven in november 2018
Geverifieerd
10/10 – Voortreffelijk
Ivette W.
12 sep 2018
Wonderful place to enjoy with family.
This is our second year coming to one of your properties and we continue to brag about the wonderful time we had, the spacious rooms, clean and quiet environment, and the helpful and friendly staff.
From my family and me, thank you.
Ivette W.
2 nachten verbleven in september 2018
Geverifieerd
8/10 – Goed
Debbie R.
4 sep 2018
Beautiful Family Vacation Area
This was an excellent place for our family vacation. It was away from the congestion of people yet a 30 minute drive into town. We felt very safe here, with 2-3 different security areas to pass through. The condo was absolutely beautiful and spacious. The view was gorgeous from the balcony. We loved the bedrooms, bathrooms, and open floor plan. My 15 month grand-daughter could walk around freely all over and we didn't need to worry about her getting into anything that she could damage or hurt herself. The kitchen had a full fridge, oven, dishwasher, blender, and pots and pans. There were plenty of towels in the bathrooms. The pools and the beach were enjoyable- we had so much fun!
The TV's didn't work except for watching movies (and even this was not successful sometimes) which was a big disappointment as my mother, who has poor health and stays in bed the majority of the time, could not watch TV. They worked to try to fix this for us but couldn't get them working right. Wash cloths in the kitchen were needed and missing, and I did tell them this when I left.
I would definitely consider staying here again. It was a quiet, family vacation area with a beautiful beach, enjoyable pools, and a spacious condo. Sea shells are everywhere along the beach and in the water there were very little rocks. I also want to add that they were very quick, patient, and responsive to my emails prior to the trip as I learning what was in the room and available for us at the condo verses what we should bring. I appreciated this!
Debbie R.
3 nachten verbleven in augustus 2018
Geverifieerd
10/10 – Voortreffelijk
Liz W.
22 mrt 2018
Beautiful
We loved this chic penthouse. The views from both sides and the large balcony were amazing. There was a lot of beds to accommodate two families. We had a nice quiet Spring break when staying just 30 minutes outside of the center of town. We were able to enjoy a banana boat ride and a few mangoes from the beach. We were short on blankets so bring your own if you have over 8 people. We would definitely stay here again!
Liz W.
4 nachten verbleven in maart 2018
Geverifieerd
10/10 – Voortreffelijk
Felicia M.
5 mrt 2018
Goregous Views, Spacious Penthouse
The views from this apartment were truly amazing. Everyone in my party ooh'd and ahhh'd for almost an hour, standing on the balcony looking at the ocean. The penthouse was beautiful, with plenty of space for our part of 5 adults and three children. All of the rooms had comfortable beds and each had its own bathroom. The kitchen was well appointed, and our mechanical issue with the dishwasher was quickly resolved in less than a few hours. We went to the beach and when we came back it was fixed!
The host even had a cake in the fridge and a bottle of champagne to celebrate my 40th birthday! The beach here is much prettier and way less crowded than in the town of Rocky Point. The drive to town was very easy, and with the passes to the Grand Mayan we were able to enjoy pools, the lazy river, and dinner at their delicious restaurant.
What a wonderful weekend! Thank you Kivoya Team, we will definitely be staying with you again!
Felicia M.
3 nachten verbleven in maart 2018
Gearchiveerde beoordeling
10/10 – Voortreffelijk
Kara W.
18 dec 2017
From Desert to Paraside!!!
My family and I were looking for something different to do this Thanksgiving and staying at Luna Blanca was the perfect answer!!! The penthouse unit was amazing. The view was surreal. While there were a few things we needed upon arrival, i.e a coffee maker...the team was more than willing to accommodate our needs. And with a view like this, there are just somethings you can live without. From the beautiful pools, hot tub, visible security, ample grills, fire pits, and access to the neighboring resorts, the Luna Blanca transports you from desert to paradise in no time! We will definitely be back.
Kara W.
3 nachten verbleven in november 2017
Gearchiveerde beoordeling
10/10 – Voortreffelijk
jose g.
16 sep 2017
Great place to stay. The condo was bigger than expected. The view, pool, beach and condo were great
Great place to stay. The condo was bigger than expected. The view, pool, beach and condo were great. Even though it's the top floor we never had issues with having to wait for the elavator.
We loved the location as we had the beach to ourselves and the pools were not crowded.
The location is far from town(25 to 30) and the road leading up to the location is not paved however it was well maintained.
They don't have a restaurant or bar on site however we were given access the the Mayan place and they do have those amenities.
Overall it was a great experience and didn't have any issues. We would definitely stay here again.
Thank you,
jose g.
3 nachten verbleven in augustus 2017
Gearchiveerde beoordeling
8/10 – Goed
Yvonne B.
6 aug 2017
Quiet and relaxing vacation with beautiful views! No need for a vacation from the vacation!
Let me start by saying finding the location is my one complaint I have. Once on SON 37 to the resort, maps will tell you to turn right exactly 13 miles down the road. There is no distinct sign for Luna blanca or encanto vacations. Rather there is two pillars marked with Playa Miramar and Playa Dorada. This is the turn you take to get to the condo. We passed it before realizing we were headed away from it. Arriving to the front of the condos there are gates that require a code to park. There is a little store or spa looking building between the two places. This is where you check in. Once checked in things were pretty smooth moving forward. We booked our family trip for the busiest time of year in Puerto Peñasco expecting there to be a lot of people and for it to be super busy. It was a pleasant surprise when we arrived and there were very few people at the pool and the beach. We pretty much had it to our selves. The location is away from the main town of Puerto peñasco by about 30 minutes. There are no on-site restaurants or bars so you must bring all food and drinks with or purchase when arriving. There is a Sam's club on the way in and they allow the use of a US membership. We were also given a voucher to use the amenities at the Grand Mayan resort that is about 5 minutes farther down the road. It's store is a bit pricy so try to bring everything you need as getting to a store is out of the way. The owner was kind enough to offer to get us anything we may have needed from in town when they would go into town. We used the small store at the Mayan only for when we needed ice. Our condo was clean with a fully equipped kitchen and beautiful views! Only other issue was one side of condo had air conditioner that wasn't working well to cool down. Pleasant over all experience! Will def book again.
Yvonne B.
4 nachten verbleven in juli 2017
Gearchiveerde beoordeling
10/10 – Voortreffelijk
Adam R.
15 nov 2016
Nice and Easy
We booked directly through VRBO and received a confirmation email from the owner is less than a day. When we showed up, we checked in at the office right next to the resort and were parked/in our room within 15 minutes. The place is on the top floor and has amazing views. There are sliding doors on each side of the unit so you can open them both for a nice breeze. One thing you may want to note is that there is no convenient place to buy food/drinks at the resort. Make sure you stop to stock up on food and drinks prior to getting to the resort. The unit is about 15 minutes away from downtown Rocky Point, but the office helped us arrange a van to get us to and from town. Overall, the experience was amazing and we'd definitely stay there again.
Adam R.
2 nachten verbleven in november 2016
Gearchiveerde beoordeling
8/10 – Goed
Joshua B.
24 okt 2016
Great stay!
Great view and hotel room. Pools were really nice and beach was clean. Booking was easy. Lacking in hotel service and amenities. No restaurant or bar. No staff inside hotel. Had to go to next door hotel to check-in and ask for service. A little out of the way so if you like quiet this is your hotel. If you like to go into town, then I would stay closer. One last thing, there is no sign to turn into hotel so map it out before you go.
Joshua B.
3 nachten verbleven in oktober 2016
Gearchiveerde beoordeling
4/10 – Slecht
Maria R.
4 aug 2016
Resort is nice. And we were practically the only ones there so we had the pool and beach to ourself.
Our overall experience was great. But never did receive a confirmation email. So the day we were leaving for our trip I called and talked to the owner and he said that everything was ready for us. Upon arrival he insists on me sitting and needless to say I wasn't alone in his hot office. So then he goes on to tell me that I hadn't paid the second payment. In front of my other family member and another family checking in. I was embarrassed but then I insisted that I had paid I gave him my credit card and told him to run it and to refund me as soon as he found his mistake. So then he finds my payment. Needless to say that he sold my cousins room because of non payment which again was his mistakes. So we go up and the place is beautiful. He didn't skip any comers on the penthouse. Previously when I talked to him all he said we needed to bring was our food and drinks. Which we did. So upon arrival we realized there is nothing to wash dishes or laundry with or trash bags, after asking it was never brought to us. So I had to go get it myself. The refrigerator also would either freeze or not cool enough. One of the bathrooms didn't have towels. And the TV in the living room didn't turn on. The pots and pans the lids didn't fit. And I had to steal a broom and dust pan from some closet that was left open. So when we're leaving and we're giving a good cleaning as were sweeping we find a pair of black panties under one of the beds. Guess cleaning service didn't do a very good job from the previous guest. Would we go back. I am not sure. If so only for having the place to ourselves.