We (family of 4 with 2 young kids) recently stayed at the Benson Hotel in Portland, Oregon, for three regrettable nights, and let me tell you, our experience was nothing short of appalling.
Despite the hotel's 4-star rating and the numerous glowing reviews, our stay was a disaster, primarily due to the complete lack of housekeeping services. We were traveling with two young children, which made the situation even more intolerable. From the moment we checked in, we repeatedly requested housekeeping, yet not a single time during our stay did anyone clean our room.
Living in filth with old towels lined up and sheets not changed for three days is unacceptable for any hotel, let alone one that prides itself on its high rating and supposed quality. The inconsistency between their advertised standards and the reality of our experience is staggering. It felt like the Benson Hotel exists in a different universe where basic housekeeping services are not provided by default, something I have never encountered in any other 4-star hotel.
This utter disregard for cleanliness and customer service completely ruined our stay. I cannot in good conscience recommend the Benson Hotel to anyone, especially families traveling with young children. Beware of the misleading reviews and the supposedly high rating; our experience was anything but pleasant.
Stay away from this hotel if you value cleanliness and basic hospitality services.