thank you. don't know how many people you have, there are 5 TVs, if you have 7 people and 7 phones, so at least 12 devices. Normally, you can just reset the modem/router and the wifi should be ok.

Thank you for your business. During your stay, the only thing you asked us was a very late checkout request because your flight was at 4:05 pm, instead of 4 hours late checkout, we granted 90 minutes only. If this is the major reason you gave us a 2-star review, we apologize (it's New Year's Eve, and our cleaners also need 6-7 hours to clean it). Our cleaners did see a broken tile after you checked out, and our handyman has fixed it, probably you broke it but we did not charge you a penny. Also, our cleaners did steam cleaning for the carpet after you checked out, probably you had a big party there. There are some small rusty spots on the drain stopper in the tub, but no mold at all. ...... Sure, we agree this hotel villa unit is not brand new or remodeled recently. Our neighbor just did a remodeling, and they spent over $100K and are selling at $1.7499M now. Brand new Ritz-Carlton is 0.8 miles from this hotel villa, 3-4 times more expensive than ours, but the listing price was at least $3.5M for the same size condo, with no lake view or golf view. ...... Again, thank you for your business.

in the future, tell us, you may get a discount for repeat business. thanks again.

thank you very much.

thank you.

Thank you.

thank you Joel.

One group damaged the carpet in the living room because we set the price very reasonable, so it’s fully booked, before your arrival, we always have same-day check-in/out. On the day you checked in, the previous group checked out at 8 am, but you arrived at 1 pm, instead of 4 pm, so steam cleaning was delayed after you have checked out. Now it’s done. Also, one of our Roku devices got stolen, 36 hours after you checked out, we received an email, someone logged in in Oregon, where you live.

One group had some stains on the carpet, but due to a couple of same-day check-ins/outs, did not do steam/deep cleaning (we do it about once in 6 months). Now the carpet cleaning done. We have 3 fridges, you can just use the brand new french door refrigerator, and in the welcome letter, we stated that. For one of three sliding doors, because it's custom made, needs special order, costs $15K at least, so we decided to keep it as is, but you can use other doors. This is stated in the description section.

Thank you. Most houses were built in 1970's in Paradise Valley or zip code 85253. This one was remodeled in 2004, 18 years ago. Ritz Carlton's new condo is 0.8 mile from this villa, no lake/golf view, but mountain view only, a 2500+/- sqft condo is selling at $2.8 ~ $3.9M. MOUNTAIN SHADOWS Condos is about 2.0 miles from our villa, sold out, but one with 2501 sqft, 3 beds/3 baths is listed at $2.395M. We'll have a brand new SFH nearby with 3763 sqft, but the price may double or triple. Next time, you can rent our brand new SFH.

thank you very much

will add a tub/shower mat in that bathroom. For one of the 3 sliding doors. The other two are in the living room and downstairs bedroom. That one in the dinning room is customer made, over sized. no body can repair it. Replacing it costs about $12K. from front door to the grill is about 20 feet, sure, from the dinning room to the grill, 3-9 feet. Hopefully, you can understand. thank you so much.

thank you very much.

thank you very much!!!

The litigation already settled in favor of us, so the hotel amenities have had no problems since late April 2021. If you read my other two reviews posted around the same time for this villa, you know they have enjoyed the resort facilities. The total settlement would be only 60% of the revenue loss of this one unit. That's why we put "cannot be guaranteed" at that time. The hotel charged $340~$450 per night for one single room in March, you had 9 people, at least 3 rooms were needed. So, you saved at least 67% (the full kitchen also saved you a lot). 1 star was really not fair.

thank you too

thank you very much.

if everything was good, then why I got a 3 star review? I replaced fridge's air filter and water filter right after I got it (2 days after you requested, and used business prime shipping). Please tell me why, then I can improve the service. Thanks.

light bulbs: already replaced one of white leather lounges, will be replaced or fixed. black leather sofas: changed from sofa beds to sofas in description.

I have a brand new fridge (french door) in the kitchen, I also have a working mini fridge. In my welcome letter, I stated I had THREE fridges, the one in the dinning room does not work, but you can use the other two. For this reason, you gave me a 3 star review, that's not fair, but thank you.

Joe, Thank you very much. I did not meet you in person, so did not write a review for you, but you are welcome to come back. I have 4 houses like this in Phoenix/Scottsdale area for rent. - Hans

God knows all the truth answers!!! 1. I did not take your deposit, but took another person, Rosolino V. You were member of his group, but you booked 4 extra days for you only; Now b/c of this one deposit, I got one 1 star from you, and one 2 star from him; 2. I hosted 40+ groups by 4 major websites and friends' referrals, why you are the only group I hold your deposit? You never answered me Qs like how did you use your candles. I'll remove deposit now, since it's only 1/40, or 2.5%, and too time consuming if meet one person like you; 3. I asked you so many times if everything's fine, you said yes. Now you said no. Are you a liar? 4. I was there once and if there were dirty or problems, you can tell me in person, but you deliberately avoid meeting me in person, why? 5. I keep all text mesgs between us, that's the evidence if you file a claim, and I'll call VRBO to remove untruthful review. 6. Why you used Nick or Rosolino's room before he checked in? You told me you were only one couple, then the Master room was good enough for you. That should be the answer why I must inform you 30 minutes before I came there; but I saw how many pairs of shoes there. 7. So, exactly how many people in your groups in these two bookings? who is/are the real people who made the damages? 8. why I still get paid after insurance agent talked to you (or Nick or Rosolino)? 9, 10, ..... do not want to waste my time. God knows all the truth answers!!! I've removed security deposit now.

In God, we trust. GOD KNOWS EXACTLY WHAT HAPPENS!!! Your review is totally different than all other reviews. Before your check in, I do check everything like all other groups. Your group member checked in 4 days before you and asked me do not charge them cleaning fee $200 and only $150 per day for those 4 days, and claimed only 2 people in those 4 days. I agreed. It might be the reason, but I don't think so. I think the reason is your deposit. It was super clean before your other group members checked in. I accepted 30+ groups, why you are the only group I notice damages on carpet and furniture? You did not mention candle oil, You only said you don't smoke. Why you don't ask other people in your group? and ask them how they used candles please!!! I've uploaded 30+ pics to show the damages for the insurance purposes. Per VRBO policy, I cannot copy & past my web link URL here, but you can check your email and ask insurance agent. The fine china set (serving 12 people) costs $2K+ at department stores, plus when I purchased this Villa, the Hotel had 50+ regular plates/glass cups/bowels. Salt and pepper are provided. I am not renter, but owner, and I paid 100%, no mortgage. The smoke detector in that room now is on ceiling now (only this part you are correct, and it's easy job to put it on ceiling). In God, we trust. GOD KNOWS EXACTLY WHAT HAPPENS!!!

The "white room" with 2 white leather sectional chaise lounges sofas are for group with more than 8 or 10 people, for example, current group has 12 people. I am the owner, not a renter, or legally, I am the president of the company who 100% owns this golf hotel villa. This company is my private foundation. Glad you rated me 5 star. thank you.