Vakantie en citytrip naar Paamul

We were in 2 times 2023 (21 days) and 2024 (19 days). It's a building that was ready 2022 and you can already see that it's not well maintained and cleaned. Cleaning is not done properly. At first it looks clean but it isnt. They clean, however it's done to quick and with dirty mopping gear. A lack off Maintenance, toilet doors at the rooftop can't be closed anymore. The elevators are dirty and many times out of order. Doorknobs of rooms are broken. Floors are dirty in the room. The coffee cups are to big to fit under the coffee machine. And the internet connection is really horrible. We went to reception many times to report, but it was not getting any better. The only thing that it nice is the big rooftop. But with neglecting of the maintenance I 'm sure that this is not going to last. So disappointing that in 2 years time a new building is neglected with poor management. We won't come back again. It is too expensive for what it is worth..

Great overall resort. Just needs a little touching up here and there. This was my second time here. Will definitely be coming back

We really liked the surrounding area, not in the busy Centre of Playa del Carmen but in a quite and very safe part. Everything we wanted to see or visit was within walking distance. The room was average and smelled a bit musky.