The sleeper sofa is unusable, your headrest area is tilted downward. There was no blanket for it, and no one to help. The emergency phone person can only take a message for the staff to help tomorrow. The bathrooms door squeak like crazy, so everyone wakes everyone else when using it at night (and we were a party of 6, stayed in the suite), bottles with body wash were empty, so no showering the first night?! The next day I was given full bottles, covered in dirt and gunk of old soap and shampoo, clearly never cleaned, for years. The hot tubs were covered with slimy, algae like material, my wife slipped, and injured herself seriously, but more importantly, it was gross, and none of us used it.
