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Beoordelingen van Grand Hotel Kissimmee at Celebration

2.5 out of 5
Grand Hotel Kissimmee at Celebration
3104 Parkway Boulevard, Kissimmee, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 324 van 886 beoordelingen" "
Gastenscore: 8 - Goed. 235 van 886 beoordelingen" "
Gastenscore: 6 - Redelijk. 136 van 886 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 886 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 107 van 886 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Debbie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gekegen jn een goede buurt met goede uitvalswegen en dichtbij de amusementsparken.
8 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We misten een kast voor kleding, verder voldeed het aan verwachtingen
1 nacht verbleven in december 2019

4/10 – Matig

Hiroko, Suwanee

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It was good that it was located near WDW, but there were many problems with the shower and key cards. The shuttle bus schedule was also not available, which was inconvenient. Despite that, they charged a resort fee.
3 nachten verbleven in mei 2024
Reactie van NOEL op 28 mei 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

8/10 – Goed

JOSE

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Habitaciones buenas Alfombre de Pasillos horrible y sucia Desayuno 2⭐️
3 nachten verbleven in mei 2024
Reactie van NOEL op 28 mei 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

6/10 – Redelijk

Antonio

Positief: Personeel en service
Yes
2 nachten verbleven in mei 2024
Reactie van NOEL op 28 mei 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent as always
1 nacht verbleven in mei 2024
Reactie van NOEL op 27 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

10/10 – Uitstekend

Angel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ecelente trato
1 nacht verbleven in mei 2024
Reactie van NOEL op 27 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.SincerelyThe Hotel Management

8/10 – Goed

Vanessa, miami

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The staff at the property make the difference….
2 nachten verbleven in april 2024
Reactie van NOEL op 27 mei 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 – Goed

Nathaniel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank You
1 nacht verbleven in mei 2024
Reactie van NOEL op 22 mei 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Santos

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van NOEL op 23 mei 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 – Matig

Brian

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
They had dehumidifiers everyone as opposed to it being integrated to their central ac. It made the place seem tacky. There was a lot of stains around the lights. It was not just noticeable but very apparent. The bathroom was poorly lit, taking a bath/shower was not pleasant because of it. The main room only had 3 small lamps making the main room also very poorly lit. The TV had the worst channels available and the worst quality I have ever seen in a 3 star hotel. This place should be advertised as a dirty 2 star hotel.
3 nachten verbleven in mei 2024
Reactie van NOEL op 21 mei 2024
Dear Guest, Thank you for taking the time to give us feedback on your stay experience. We are sorry to hear that we did not meet the requirements during your stay. We have taken this up strongly with the concerned team. We assure you that this was not a true reflection of our commitment to making guests smile. Sincerely,The Hotel Management

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en voorzieningen
coming into the property it was very hot and you can see maintenance have placed portable humidifier but the hallway was still warm. everything else was great there. i certainly will returned there, staff was very helpful
2 nachten verbleven in mei 2024
Reactie van NOEL op 21 mei 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome as usual
2 nachten verbleven in mei 2024
Reactie van NOEL op 20 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

10/10 – Uitstekend

karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van NOEL op 20 mei 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

jeannette

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Bueno
2 nachten verbleven in mei 2024
Reactie van NOEL op 14 mei 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable clean friendly staff
2 nachten verbleven in maart 2024
Reactie van NOEL op 14 mei 2024
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Disney. Clean
1 nacht verbleven in april 2024
Reactie van NOEL op 14 mei 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to Disney. Affordable
1 nacht verbleven in mei 2024
Reactie van NOEL op 14 mei 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Natália

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Limpo
1 nacht verbleven in mei 2024
Reactie van NOEL op 13 mei 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 – Redelijk

Alexis

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It’s ok for the price
3 nachten verbleven in mei 2024
Reactie van NOEL op 13 mei 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Antonio

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buena limpieza y buena atención al cliente. En las mañanas buen desayuno. Todo me gusto.
6 nachten verbleven in april 2024
Reactie van NOEL op 13 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

10/10 – Uitstekend

Kaitlyn

4 nachten verbleven in februari 2024
Reactie van NOEL op 13 mei 2024
Dear Guest, are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Oscar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wayyy better than expected! Three renovations definitely threw me as they look better than a holiday inn
2 nachten verbleven in mei 2024
Reactie van NOEL op 6 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.SincerelyThe Hotel Management

6/10 – Redelijk

Joe

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
While certainly more affordable than many other options in the area, I probably wouldn’t come back. Our room was not very clean, with stains on the bed and carpet, as well as hair still in the bathtub. They charge an amenity fee per day, which I knew about before hand, but I don’t see how they can justify it. Sure they offer on site laundry, for $6 per load their “gym” has barely any equipment or weights, and no sanitizing cloths to wipe down equipment. Not sure I would recommend this hotel.
7 nachten verbleven in april 2024
Reactie van NOEL op 4 mei 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

6/10 – Redelijk

joel, Henderson

Reisde met partner
Positief: Netheid
Lights out and no hot water on day of departure with no explanation or compensation given. Also no maid service after 3rd night as promised. You had to fend for yourself on getting clean towels
4 nachten verbleven in april 2024
Reactie van NOEL op 2 mei 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 – Uitstekend

Nikki

1 nacht verbleven in april 2024
Reactie van NOEL op 21 mei 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 – Redelijk

Natalie

1 nacht verbleven in april 2024
Reactie van NOEL op 2 mei 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Brynna

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van NOEL op 30 apr 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

4/10 – Matig

Arian

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van NOEL op 30 apr 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 2/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

10/10 – Uitstekend

?

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van NOEL op 30 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in april 2024
Reactie van NOEL op 28 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Julius Ivan

2 nachten verbleven in april 2024
Reactie van NOEL op 16 mei 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 1/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Laurie-Anne

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ce n’était vraiment pas propre et il avait des coquerelles sur le plancher… J’ai quitté l’hôtel avant d’y passer la nuit et j’ai demandé un remboursement.
1 nacht verbleven in april 2024
Reactie van NOEL op 28 apr 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 – Uitstekend

Obed

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van NOEL op 25 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Alexander

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They double charged my room when I got there to make more money claiming it was a refundable deposit.
1 nacht verbleven in april 2024
Reactie van NOEL op 24 apr 2024
Dear Guest,Thank you for staying with us. Please note that the deposit amount will be refunded back after 7 business days. We look forward to welcoming you again. SincerelyThe Hotel Management

8/10 – Goed

Shedar

1 nacht verbleven in april 2024
Reactie van NOEL op 13 mei 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 – Goed

Alize

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a clean room, the pool wasn’t anything fancy but they had free breakfast and everyone was very kind & polite. I would stay again for a quick stay.
Reactie van NOEL op 19 apr 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 – Redelijk

Justin

Reisde met partner
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The hotel was well appointed, but you can tell the maintenance it receives is minimal and very cost conscious. drywall repairs are patched with spackling but the texturing is not matched or painted. The walls are white, so I guess they think that is adequate. The poorly installed shower curtain bars hanging on a thread. rust vents painted over rather than being replaced. Not sure what the $22.70 resort fee is for, since it isn't a resort and they don't offer anything a similar property has. They aren't using it for repairs! Expedia needs to factor in "resort fees" in upfront pricing for sorting purposes. The party doors are very loose fitting and jiggle loudly when the main doors are opened. The adjoining neighbor heard his party door jiggling from us entering our room and he thought we were shaking his party door in an attempt to get in his unit and he started swearing at us. They need a tighter fit/ seal.
1 nacht verbleven in april 2024
Reactie van NOEL op 17 apr 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it again!
1 nacht verbleven in april 2024
Reactie van NOEL op 15 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 – Redelijk

Alexis

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Hotel room was ok. We (my boyfriend and I) got there and checked in, the door was broken. We know it wasn’t the key because we tried it on another room and the door lit up, but our door was not lighting up at all. We notified the desk 3 different times about it and sat in the hallway of our room for about 30 minutes waiting for someone to help us. Finally someone showed up but did not speak english so was hard to communicate. Once we got into our room i noticed a certain spot on the carpet was wet, no clue what it was but quite disgusting stepping on an unknown liquid mushed into the carpet. There was gum stuck in the sink. There is no sleeping in. Both mornings woke up to neighbors slamming the door or kids YELLING and running down the hallway at 7 in the morning. Pool was infested with ants and other bugs. It was cheap and probably would stay again, but these were just our issues for our 2 night stay.
2 nachten verbleven in april 2024
Reactie van NOEL op 15 apr 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Eduardo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van NOEL op 15 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 – Redelijk

Mahmood

3 nachten verbleven in april 2024
Reactie van NOEL op 15 apr 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Irish

Positief: Voorzieningen
Clean comfortable great staff
1 nacht verbleven in april 2024
Reactie van NOEL op 13 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

6/10 – Redelijk

Matthew, Southampton

1 nacht verbleven in april 2024
Reactie van NOEL op 2 mei 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

6/10 – Redelijk

Joseph

Zakenreiziger
Positief: Personeel en service
Stayed here but ended up checking out a day earlier than expected. At first glance it looks like a newer place but it shows its age. Some rust around the room on various metallic objects. Dehumidifiers to correct the dampness. I get it, it’s Florida. However the shower pressure was terrible. On my second day I had a dinner lined up with several friends and I went to take a shower. Absolutely no hot water. I notified the front desk and they seemed apathetic. I ended up having to take a cold shower in order to get ready in time. I was turned off by that and ended up staying at a friend’s house for the remainder of my Florida trip. It’s sad when they charge you a “resort” fee and yet they can’t produce hot water for bathing. Money down the drain, no pun intended. I’ll definitely be looking at other options for my next stay, as I’m down there quite often.
2 nachten verbleven in april 2024
Reactie van NOEL op 10 apr 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

4/10 – Matig

Eleana

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
Upon arrival, I was under the impression that I paid everything through the Expedia app, and only needed to pay the $20/day resort fee upon checking into the property. Be advised that you will also be charged a $100 fee, that will be on ‘hold’ for any possible damages to the room, and will be returned to you after you checkout. Staff was nice, and room was clean! We didn’t take a vehicle, nor did we utilize the shuttle service the hotel offers but Uber was convenient and non-expensive to travel to/from the Disney Parks & Universal Studios! Growing up traveling, hotel breakfast was always one of my favorites, but this truly was NOT it. Stale eggs and stale sausage patties, although the waffles and toast were great. There’s no variety when it comes to what is served, but I guess it’s a plus to not having to pay daily for breakfast, as one would at other hotels. If you’re looking for a room to ‘just sleep,’ in while you spend the entirety of your day at a park, I would recommend this property to you! Other than that, invest in your hospitality stay.
4 nachten verbleven in april 2024
Reactie van NOEL op 10 apr 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

8/10 – Goed

Rachel

2 nachten verbleven in april 2024
Reactie van NOEL op 10 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Amanda

1 nacht verbleven in april 2024
Reactie van NOEL op 28 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Shamecka

4 nachten verbleven in april 2024
Reactie van NOEL op 28 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

KEVIN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good. Some slight rust on fixtures.
4 nachten verbleven in maart 2024
Reactie van NOEL op 6 apr 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management