We arrived at 6:00 (2hours after check in) and the cleaners were still cleaning. I guess the people ahead of us had trashed the place. So they were still cleaning carpet. Cleaners were nice and promised that carpet wouldn’t be wet but it was wet. We waited in car about 20min for them to finish and when we called to report the situation, we were told that there was no cleaning crew there and the house had been clean the day prior. Thank God we took pics of the cleaning crew and were told that we had to send them pics in order for them to believe us. After sending pics, we asked what would be done for our inconvenience but an employee of Mastervacation named BEN said we were not inconvenienced because we had just arrived we to check on. Afyer badically accusing us of lying, he said waiting in our car for cleaning crew to finish wasn’t an inconvenience and neither was the wet carpet or trash outside. I asked for supervisor but he said there was no superbug and he was the only person I could talk to. He finally said that all he could offer us was heated pool and nothing else could be done. Also the house as a whole was not as nice as we thought. You could tell it had been used a lot from marks on wall and springs in couch n bed. The bed mattresses n couch nearly touched the floor bc they’ll of heavy use. They need to be replaced. Upstairs had a vomit smell and spots were still in carpet when we arrived. Never again will I stay at a Mastervacation home.