The condo is nice, as described. Our family of 7 had plenty of room to move around. The furniture is worn out in living room area and need replaced. Seats weren't very comfortable. The room with two beds, had hard mattresses on them. They tell you go to security guard and let him know your checking in, so they tow your car. So I go to do that as the rest of my family took the luggage as it started to rain, and went inside the building where it looked liked the entrance. There was no security guard at the security office and there were other people waiting on him as well. There was someone already staying there that came up to us the people waiting to check in, and said, she had not seen the guard there all day and she had been down there several times, she needed to speak with him as well. I text to see if we could get in the condo early as I only had 15 minutes to go to my actual check in time, so we could at least get our parking pass, so the car wouldn't be towed. I was told, my unit was on track for 4pm check in. The rain at this time was coming down hard with lightening and loud thunder and I'm standing outside of building waiting for security guard. I text at 4:01 to see if we could have the code yet to get in. Finally I received code, had to go out into the storm to meet family that was waiting in building ( got drenched). All to find out the floors hallways go from inside then outside to inside again to get to condo and also found out, that there are two buildings and we needed to go to there other building for our condo, which no one communicated this with us at all. Needless to say all seven of us ended up soak and wet from head to toes, by the time we got to our condo. That's why I rated two stars on the check in process.