Vacances de Omurtag

Positive points: - Big and clean rooms, good location, clean swimming pool Negative points: - the staff isn't very polite, I'd say not at all, they behave as if the hotel is theirs. Slow service, the barman didn't knew his job, i had to tell him how to make a proper Gin Tonic - even if the towels were changed daily, they were dirty and full of stains. Overall it was a good experience.

There is only one airconditioning in the entire apartment, which is placed in the living room. Therefore, we asked to setup the second sofabed as the bedroom was very warm. We came back in the evening to find out that the second bed was not setup. We approached a staff member and inquired about the extra sofabed. She started interrogating us as to why we need the extra linen. Her demeanor was very accusatory and rude. She also stated that she doesn't have the keys to the cabinet and asked again why do we have this request. In addition, she tried to make us feel bad that we did not show up for dinner and that they had to wait for us, although we never confirmed that we will dine at the restaurant. Only when she realised that we booked two one bedroom apartments (we were assigned to one bedroom apartment and one studio) she found a staff member that had access to the linen locker. She once again asked why we did not show up for dinner. This is an unacceptable way to treat guests and make them feel uncomfortable for having a simple request. The experience was terrible and we made the decision to leave the hotel first thing in the morning. I will recommend looking elsewhere for your stay. In addition, we almost broke out rental car as the parking arrangement is very poor.

Et helt fint leilighetshotell. Lite naturlig lufting på rommene. Anbefaler ikke å sove på sovesofa som var uegnet for soving (maksimalt 3 cm skumgummi over en treplanke). Godt utstyrt leilighet ellers og fin beliggenhet litt utenfor sentrum.

Tout est mensonger dans cet hôtel : pas de parking gratuit, pas de petit dejeuner malgré l’option payée et aucun remboursement : tout le monde fait semblant de ne pas comprendre l’anglais… Impossible de dormir à cause du manque d’isolation et du bruit des invités qui ne parviennent pas à ouvrir les portes (on nous donne un trousseau de clés!) Très forte odeur de tabac, cheveux dans les serviettes de bain..: Et personnel malpoli … Bref. Tout es réuni pour ne pas revenir !