Vakantie en citytrip naar Ocoyoacac

Fijn hotel op een goede locatie! Het is jammer dat er geen waterkoker op de kamer staat om in alle rust een kopje thee of koffie te drinken. Desondanks kom ik hier de volgende keer zeker weer terug!

This was my first stay at the Hotel Emporio and must admit that I chose it because my usual hotel near the Zona Rosa was full. I stayed once on Paseo de la Reforma some years ago and found it too noisy. It was not the case this trip; the hotel is situated in a quieter zone and separated from noisy traffic. It is nevertheless a convenient location with MetroBus lines 1 and 7 about one block away. As for the property, it is a beautifully maintained building with much of the original décor intact. It has been updated, of course, with nice plumbing fixtures, air conditioning, WiFi, new beds. The personnel are super with special kudos to housekeeping.

Our last two days at this property were extremely disappointing. The air conditioning stopped working, and despite multiple attempts, we were unable to communicate with the host or receive assistance. Due to the high temperatures, we were unable to sleep comfortably during our final nights of the stay. The most concerning incident occurred when I went to the lobby to express my frustration and ask for help. The staff member on duty told me that nothing could be done. When I insisted that there should be some solution or assistance available, she called the supervisor. Unfortunately, the supervisor was very rude and dismissive, stating that the issue was not his problem. When I asked him to calm down and adjust his attitude, he reacted aggressively and even offered to punch me, which I found completely unacceptable. This experience was particularly surprising because I have always considered Mexico to be a welcoming country with kind and hospitable people. Unfortunately, our experience at this property did not reflect that impression. I would not stay at this property again and regret choosing to book it.

Clean and cozy hotel well located in the center of town. Staff was very friendly and was always helpful. We enjoyed our stay and will surely be back.