Vacances North Hertfordshire

Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it. The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can occasionally arise, but this was far beyond what is reasonable. The condition of the room made our stay genuinely unpleasant, and we would not stay here again.

Très bel hôtel, les chambres standard sont confortables et très bien équipées. L'emplacement est idéal, "big Ben" est à 10mn à pied. Le petit déjeuner est varié et de qualité, l'espace très large absorbe sans encombre les nombreux clients de ce vaste hôtel. Un très grand confort à tous points de vue!

Good experience!

Chambre 516 trop exiguë. Poubelle trop petite. Tapis entre plan de travail cuisine et lit pas clean. TV sans chaines françaises. Petits déjeuners très bien. Chambre calme.

Très bien, petit dej de qualité mais bruit de climatisation horrible. Le personnel ne pouvait rien faire