Een binnenzwembad, open van 07.00 uur tot 23.00 uur, en ligstoelen

Beoordelingen van Holiday Inn Express Niagara-On-The-Lake, an IHG Hotel

3 out of 5
Holiday Inn Express Niagara-On-The-Lake, an IHG Hotel
524 York Road, Niagara-on-the-Lake, ON

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 834 van 1138 beoordelingen" "
Gastenscore: 8 - Goed. 241 van 1138 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 1138 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 1138 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 1138 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Char

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was newer and still sparkling. Check in was great with a courteous staff. The free hot breakfast on the first day was good. They have an automatic pancake machine and the bag was empty and they replaced it promptly. The king size bed and room was outstanding. Clean, new and fresh. The pool did look inviting, but was too cold for this freezebaby. On the second morning, the free hot breakfast was non-existent because everything was gone. This was at 8:55 AM and breakfast is served until 9:30 AM. My husband asked the kitchen staff for hot food and she said. “We’re Done.” Obviously, I went to the front desk and they immediately demanded them to make hot food as there were 25-30 people who were still looking to eat. That was the only bad part. We would stay here again.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Douglas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Modern, beautiful and clean.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sylvie

Positief: Netheid, staat van de accommodatie en faciliteiten
.
2 nachten verbleven in mei 2024
Reactie van Guest Services op 25 mei 2024
We are honored Sylvie that you chose our hotel for your stay and grateful for your feedback. Your positive rating is highly appreciated and motivates us to keep delivering exceptional service. We look forward to your next visit!

10/10 – Uitstekend

Scott

1 nacht verbleven in maart 2024
Reactie van Guest Services op 25 mei 2024
Thank you Scott for staying with us and sharing your feedback. We hope to welcome you back soon!

8/10 – Goed

Frank

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in mei 2024
Reactie van Guest Services op 25 mei 2024
Frank, We're grateful for your stay and your review. It was a pleasure hosting you, and we look forward to your next visit!

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Guest Services op 25 mei 2024
Thank you for staying at our hotel Kathy and for your thoughtful rating. We're delighted to hear about your experience!

10/10 – Uitstekend

Joan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Services op 25 mei 2024
Thank you Joan for choosing our hotel and rating your stay. Your feedback is invaluable to us, and we hope to see you again soon!

8/10 – Goed

stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access to highway and outlet mall. Good free breakfast
1 nacht verbleven in mei 2024
Reactie van Guest Services op 20 mei 2024
Thank you for booking with us Stephen and for sharing your thoughts on your stay. We're thrilled to hear that you had a pleasant experience. Your satisfaction is our top priority, and we can't wait to host you again!

10/10 – Uitstekend

Frederick W, Rockford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and comfortable
1 nacht verbleven in mei 2024
Reactie van Guest Services op 20 mei 2024
We are grateful for your recent stay and appreciate you rating your experience with us Frederick. Your positive feedback is a great encouragement to our team. We hope to see you again in the near future!

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Quick check in. Friendly staff. Clean room including the bathroom. Quick check out. Good choice of breakfast menu.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 19 mei 2024
Your feedback is greatly appreciated Mary! We're thrilled that you enjoyed your stay with us, and that you found our staff friendly, and appreciated the cleanliness of your room and bathroom. We're also glad that you liked the breakfast menu.

10/10 – Uitstekend

Nina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Services op 20 mei 2024
Thank you Nina for choosing to stay with us and for taking the time to share your experience. Your feedback is invaluable to us, and we're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 – Uitstekend

Jonathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only complaint was that the sausage at breakfast was undercooked, in fact, VERY undercooked. Everything else was quite ok.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 20 mei 2024
Thank you Jonathan for taking the time to provide your feedback about your recent stay with us. We sincerely apologize for the undercooked sausage you encountered at breakfast. This is certainly not the standard we aim to maintain, and we will address this issue immediately to ensure it does not happen again.That aside, We're glad to hear your experience was satisfactory. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to serve you better in the future.

8/10 – Goed

Brendan

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Services op 17 mei 2024
Thank you for choosing to stay with us Brendan. We hope you enjoyed your experience and look forward to welcoming you back soon.

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property and nice pool.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 17 mei 2024
We are delighted you chose our hotel for your stay Jeremy. Your presence was a joy, and we hope to serve you again in the near future.

10/10 – Uitstekend

Ricardo

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great property for a quiet, peaceful mother's day trip to St Catherine's. The hotel was quiet, the breakfast free and good, the staff courteous and helpful. Best of all it was clean. And dog friendly!
2 nachten verbleven in mei 2024
Reactie van Guest Services op 17 mei 2024
Thank you so much for your kind words Ricardo and for choosing our hotel for your Mother's Day trip. We're delighted to hear that you enjoyed the peaceful atmosphere, complimentary breakfast, and our courteous staff. We look forward to welcoming you and your furry friend back soon!

10/10 – Uitstekend

Yvette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in mei 2024
Reactie van Guest Services op 12 mei 2024
Thank you Yvette for choosing our hotel for your recent stay. Your decision to share your feedback by rating your experience is incredibly valuable to us. We're excited about the possibility of hosting you once more in the future and providing another wonderful stay.

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is very nice. Staff is very friendly. TV options seriously limited
1 nacht verbleven in mei 2024
Reactie van Guest Services op 10 mei 2024
Thank you for your kind words Kevin! We're thrilled you enjoyed your stay and found our staff friendly. We'll definitely take your feedback about the TV options into consideration to enhance your experience next time.

8/10 – Goed

Chandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Proximity to Niagara College
4 nachten verbleven in mei 2024
Reactie van Guest Services op 6 mei 2024
Thank you for choosing our hotel Chandra for your recent stay. Your decision to share your feedback by rating your experience is incredibly valuable to us. We're excited about the possibility of hosting you once more in the future and providing another wonderful stay.

10/10 – Uitstekend

Diane

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious well-equipped rooms. Friendly staff.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 6 mei 2024
Your feedback is greatly appreciated Diane and we are grateful for the opportunity to have served you. Please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable. Thank you for choosing us!

10/10 – Uitstekend

jennifer

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful clean and easy access to highway
1 nacht verbleven in mei 2024
Reactie van Guest Services op 3 mei 2024
Thank you for choosing to stay with us Jennifer. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 – Uitstekend

Denise, St Hyacinthe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'hôtel est vraiment près de la perfection avec sa salke de bain douche en verre ultra proore !
2 nachten verbleven in april 2024
Reactie van Guest Services op 3 mei 2024
Merci de votre séjour dans notre établissement Denise. Nous apprécions vos commentaires.

10/10 – Uitstekend

Sarah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was spacious and well appointed. Very happy with the space. Also, quality products in the bathroom.
1 nacht verbleven in april 2024
Reactie van Guest Services op 30 apr 2024
Thank you for your kind words Sarah! We're thrilled to hear that you enjoyed the spaciousness of your room and appreciated the quality products in the bathroom. We hope to welcome you back again soon!

8/10 – Goed

Jason

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would have given 5 stars but the pillows at this hotel are just awful. However hotel is super clean with very friendly staff
1 nacht verbleven in april 2024
Reactie van Guest Services op 29 apr 2024
Thank you for your feedback Jason. We're pleased to hear that you found our hotel to be clean with friendly staff. We apologize for any discomfort caused by the pillows during your stay. Your comments are valuable to us, and we will take them into consideration as we strive to enhance the comfort of our accommodations.

10/10 – Uitstekend

Rohana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great breakfast
1 nacht verbleven in april 2024
Reactie van Guest Services op 28 apr 2024
Thank you Rohana for the wonderful review. We are so glad to hear you enjoyed the breakfast. We look forward to having you stay with us again in the future.

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was the best we’ve had in a hotel situation and was included in the price.
1 nacht verbleven in april 2024
Reactie van Guest Services op 21 apr 2024
We're overjoyed to learn that our breakfast exceeded your expectations and added value to your stay. Providing a delicious morning meal is just one of the ways we aim to make your experience exceptional. We appreciate your kind feedback Stephen and hope to have the pleasure of hosting you again in the future!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Proximity to shopping and highway
2 nachten verbleven in april 2024
Reactie van Guest Services op 17 apr 2024
Michael, We are so glad you found our location convenient for both shopping and accessing the highway. Your comfort and convenience are our top priorities, and we hope to see you again soon!

10/10 – Uitstekend

Domenic

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and staff was very good
1 nacht verbleven in april 2024
Reactie van Guest Services op 17 apr 2024
Thank you for the kind words Domenic! We take pride in our cleanliness and friendly staff, and we're so happy to hear you had a positive experience with both during your stay.

10/10 – Uitstekend

MAYS, Markham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 minutes to outlet mall, 12 minutes, dry down to the fall, Very quiet area, stay here, many times, by the way pet friendly too.
1 nacht verbleven in april 2024
Reactie van Guest Services op 17 apr 2024
Mays, It's wonderful to hear that you've chosen to stay with us multiple times! We're delighted you appreciate our convenient location and peaceful surroundings. And yes, we love hosting furry friends too! Hope to see you again in the future.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Voorzieningen
Excellent staff, amenities, reasonable price
2 nachten verbleven in april 2024
Reactie van Guest Services op 17 apr 2024
We're thrilled you enjoyed your stay with us Jennifer. Providing exceptional service is what we strive for, and we can't wait to host you again in the future!

2/10 – Ontzettend slecht

Zinma

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Guest Services op 11 apr 2024
Zinma, We're truly sorry to hear that your experience with us fell short of your expectations. Your satisfaction is our top priority, and we're disappointed to learn that we didn't meet our usual standards during your stay. We value your feedback and would like to understand more about your concerns so we can address them promptly. Please feel free to reach out to our team directly so we can work to make things right. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a clean, comfortable room , was convienient for a night stay.
3 nachten verbleven in maart 2024
Reactie van Guest Services op 5 apr 2024
Thank you for choosing to stay with us Christine! We're thrilled to hear that you found our room clean and comfortable. We hope to welcome you back again soon.

8/10 – Goed

wassim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was great except the breakfast option, food quality super poor
1 nacht verbleven in maart 2024
Reactie van Guest Services op 5 apr 2024
We appreciate your feedback Wassim and apologize for the disappointment with our breakfast options. We'll certainly look into improving the food quality to ensure a better experience for our guests in the future.

10/10 – Uitstekend

Arminda

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We never had any issues during our 4-days & 3-nights stay. The staff were helpful & friendly, & the hotel is very clean with great amenities! The free breakfast offered many options & good food!
3 nachten verbleven in maart 2024
Reactie van Guest Services op 5 apr 2024
It's wonderful to hear that you had a seamless stay with us Arminda! We're delighted that our staff, amenities, and breakfast options met your expectations. We look forward to hosting you again for another enjoyable stay!

10/10 – Uitstekend

Chi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Services op 5 apr 2024
Thank you for the perfect rating Chi! We're thrilled that you had a fantastic experience with us. We hope to continue exceeding your expectations on future visits.

8/10 – Goed

JIM

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
NO THANKS
2 nachten verbleven in maart 2024
Reactie van Guest Services op 2 apr 2024
Thank you Jim for staying with us. We're delighted that you enjoyed your time here. Your feedback is invaluable, and we'll keep striving to make every visit exceptional. Looking forward to welcoming you back soon.

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Services op 2 apr 2024
Thank you Diane so much for the 5-star review! Your support means the world to us. We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to make your next stay even better, just let us know!

10/10 – Uitstekend

Ramanvir

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for choosing to stay with us Ramanvir. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 – Uitstekend

Antler

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our second stay at this hotel - they cover all of the basics simply and perfectly. Breakfast was nothing special but it was certainly satisfactory… not a complaint, just a statement.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for staying with us again Antler. We're glad we could cover all the basics for you and that the breakfast met your satisfaction. Looking forward to hosting you again!

10/10 – Uitstekend

Kesor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Services op 17 mei 2024
We sincerely appreciate you staying with us Kesor. Your satisfaction is our priority, and we hope to welcome you back soon.

10/10 – Uitstekend

Venkata

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
Thank you Venkata for taking the time to rate us 5 out of 5! We're delighted to hear that you had a wonderful experience at our hotel. Providing exceptional service and creating memorable moments for our guests is our top priority, and it's rewarding to know that we succeeded in doing so during your stay. We can't wait to welcome you back for another fantastic stay!

4/10 – Matig

Suat

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
We appreciate your honest feedback Suat, even if it's a 2 out of 5 rating. We're sorry to hear that your experience didn't meet your expectations. Your feedback is invaluable in helping us identify areas for improvement. It would be greatly appreciated if you could provide any other information on how we can make your stay better. We'd love the opportunity to make it up to you on your next visit. Please don't hesitate to reach out to our team so we can ensure a more satisfying stay for you.

10/10 – Uitstekend

Dzifa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
Thank you Dzifa for the fantastic 5 out of 5 rating! We're thrilled to hear that you had a wonderful stay with us. Delivering exceptional service and creating memorable experiences for our guests is what we strive for every day, and it's rewarding to know that we succeeded during your visit. We look forward to welcoming you back for another outstanding stay!

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very nice
2 nachten verbleven in maart 2024
Reactie van Guest Services op 28 mrt 2024
Thank you for your kind words Robert! We're thrilled to hear that you had a very nice experience with us. We hope to welcome you back soon for another fantastic stay.

10/10 – Uitstekend

Rolf

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern, clean rooms, quiet, good breakfast options, friendly staff. We enjoyed our stay, convenient to shopping andNiagara-on-the-lake .
1 nacht verbleven in maart 2024
Reactie van Guest Services op 28 mrt 2024
We're delighted to hear that you enjoyed every aspect of your stay. Thank you Rolf for choosing to stay with us, and we hope to see you again soon for another wonderful experience.

8/10 – Goed

David

2 nachten verbleven in maart 2024
Reactie van Guest Services op 7 apr 2024
Thank you for choosing to stay with us David. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 – Uitstekend

Dr. Jennifer

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So far so good. 😊
1 nacht verbleven in maart 2024
Reactie van Guest Services op 18 mrt 2024
Dr. Jennifer, We're glad to hear your stay has was satisfactory. If there's anything we can do to make it even better, please don't hesitate to let us know.

10/10 – Uitstekend

Dale-Marie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was nice and close to what was needed food wise, gas and shopping!! The pool was great for the kids. The gym was well equipped for a workout away from home too!!
2 nachten verbleven in maart 2024
Reactie van Guest Services op 18 mrt 2024
Dale-Marie, We are so delighted to hear that our location and amenities suited your needs perfectly! It's fantastic to know that the pool and gym were enjoyed by your family. We hope to welcome you back again soon!

10/10 – Uitstekend

Mary

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is very clean, and quiet & provides excellent customer service. The Continental breakfast was enjoyable. We had a great stay. I highly recommend this place.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 18 mrt 2024
Thank you for your kind words Mary! We're thrilled to hear you enjoyed your stay and appreciated our cleanliness, quiet ambiance, and customer service. We look forward to welcoming you back again in the future.

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We are pleased with our stay at the property. We'll sure be coming back!
2 nachten verbleven in maart 2024
Reactie van Guest Services op 18 mrt 2024
We're delighted to hear you had a pleasant stay with us Victor! Thank you for choosing our property, and we can't wait to welcome you back for another enjoyable experience.

8/10 – Goed

Skye

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and location. Approximately 15 minutes away from the Falls. Our room was clean, spacious and staff were great to answer any questions or concerns. Breakfast was great as well.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 16 mrt 2024
Thank you so much for taking the time to share your positive feedback with us Skye! We're thrilled to hear that you enjoyed your stay with us and found our hotel and location to your liking. It's fantastic to know that our spacious and clean rooms, along with our helpful staff, contributed to making your visit memorable. We're delighted that you found our breakfast offering satisfying as well. We can't wait to welcome you back for another wonderful stay, perhaps for another adventure.