Do Not Be Fooled by the Pictures!
As soon as we arrived, the disappointment began. The carpeted stairs leading to our room were filthy and heavily stained. We had booked two rooms, and both were shockingly small compared to what was shown in the photos.
The cleanliness—or lack thereof—was unacceptable. Neither room had been properly cleaned. The carpets were clearly not vacuumed, and the bathrooms were disgusting. One of the toilets had blood splatters around the seat, in the shower, and even on the bin. We immediately complained to reception, and someone came to clean. But when we returned, it was still dirty. A glass in the bathroom had dried toothpaste on it, and there were greasy fingermarks on the underside of the toilet tank. On top of it all, the rooms reeked of bleach, which only tried (and failed) to mask how dusty and grimy everything was.
We asked to speak with the manager, but he refused to address the situation directly and left the receptionist to deal with us.
We ended up going to another hotel, but it was fully booked. Even they advised us not to stay here, confirming that many guests leave this hotel due to ongoing issues with cleanliness, food, and poor management.
Save yourself the trouble—don’t make the same mistake we did.
