Grainger House Hotel

Hébergement 2.0 étoiles

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Avis voyageurs

5,4 sur 10

Équipements populaires

  • Parking inclus
  • Services d’affaires
  • Réception 24 h/24

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Conditions

Arrivée

Heure de début de l'enregistrement : 14 h 00 ; heure de fin de l'enregistrement : à tout moment.

Âge minimum pour l'enregistrement : 18 ans

Départ

Départ avant 11 h 00

Informations concernant l’arrivée

La réception est ouverte tous les jours de minuit à minuit

Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique

Animaux domestiques

Animaux de compagnie non admis.

Enfants et lits supplémentaires

Les enfants sont admis

Moyens de paiement

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les cartes de crédit.
Des modes de paiement sans espèces sont disponibles
Si vous annulez votre réservation, la politique d’annulation de l’hôte s’appliquera. Conformément à la réglementation européenne sur les droits des consommateurs, les services de réservation d’hébergement ne sont pas soumis au droit de rétractation.

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Cet hébergement ne dispose pas d'ascenseurs

Foire aux questions

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Cet hébergement dispose d'un parking sans voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement Grainger House Hotel ?

Heure de début de l'enregistrement : 14 h 00 ; heure de fin de l'enregistrement : à tout moment.

Quelle est l'heure de départ de l'hébergement Grainger House Hotel ?

Le départ a lieu à 11 h 00.

Où se situe l'hébergement ?

Découvrez toutes les richesses de Newcastle-upon-Tyne grâce à cet hôtel qui se trouve à moins de 5 km des sites suivants : Temple hindou ISKCON Newcastle, Leazes Park et Théâtre Mill Volvo Tyne. St. James' Park et Newcastle-upon-Tyne Discovery Museum se trouvent également à moins de 5 km de distance.

Avis

Avis sur l’hébergement

5,4

5,4

Propreté

4,6

Emplacement

6,2

Personnel et service

5,2

Infrastructures et conditions de l’hébergement
Note des voyageurs de 10 (Excellent), d’après 12 avis sur 63.
Note des voyageurs de 8 (Bien), d’après 11 avis sur 63.
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 63.
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 63.
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 63.

Avis

Avis vérifié

2/10 Horrible

Reece

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Awful don’t stay here

Awful awful awful didn’t even stay the night it was that unclean and disgusting, also got sent to different hotel
Séjour de 1 nuit en janvier 2023
Avis vérifié

4/10 Médiocre

Graham

Les points faibles : Propreté
I had a email from the property, saying its closer the hotel. So i had to book an abnb. To the great north race. If any chance i can get an refund of my payment for hotel. Thanks.
Séjour de 2 nuits en septembre 2023
Avis vérifié

2/10 Horrible

Jason

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Worsed hotel in Newcastle

Onve o check in the photos dont match inside of the building.there was toe nails all over the carpet.there was no facilitys for food or drinks the hotel was not what i expected i wont be staying there again.the pictures on the website are fake and they dont look like that in the hotel .
Séjour de 1 nuit en novembre 2022
Avis vérifié

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

Only stay as a last resort.

It was cheap, but, the duvet had a large bloodstain on it. The pillow cases were dirty. There were no curtains in the bathroom so people could technically see into the shower.
Séjour de 1 nuit en octobre 2022
Avis vérifié

2/10 Horrible

Jake

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Weekend ruined

booked to stay here on 20/10/2016 so my friend and I had a place to stay while seeing Kings of Leon once Newcastle. Upon arrival the reception had no reservation for us and then after looking at my booking confirmation told us that in the time after our reservation had been made the hotel had changed management. I had received no correspondence from with hotels.com or the hotel itself to make me aware of this change and that our reservation was now void. Leaving us with nowhere to stay and no extra money. Absolutely ruined our entire weekend up Newcastle and both parties showed how much they valued customers
Avis vérifié

2/10 Horrible

Josh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Stay far away

When I entered the hotel to check in, the first thing I noticed was the smell of paint. "Yes, we are renovating," said the clerk and asked me for a 10 pound deposit for the key card. I went up to my room. It was a small room and I could smell the paint from there. I went to use the facilities and suddenly, the fire alarm went off! I jumped up and ran downstairs to the lobby. "Oh, don't worry, we are doing a fire drill!" said the clerk. I went back upstairs and every few minutes the alarm went off. My sensory issues went into overload. I checked out and booked into the Holiday Express instead. They refuse to give me a refund , keep on saying manager isnt there when i call.
Séjour de 1 nuit en janvier 2023
Avis vérifié

2/10 Horrible

Steven

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absoulte worst place ever. Had to get my own heater place was that cold. Shower door broke. Tv broke. Carpets dirty. And they take £10 for deposit but then say they not authourized to give it bk
Avis vérifié

8/10 Bien

Marysia

Les points forts : Personnel et service
It’s a good budget hotel. Not recommended for long stays as it’s more to have somewhere to sleep at night.
Séjour de 2 nuits en octobre 2022
Avis vérifié

8/10 Bien

brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very quiet and peaceful.Helpful staff .great value
Séjour de 2 nuits en juillet 2022
Avis vérifié

2/10 Horrible

Attia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pictures are very deceiving, the rooms are too small, no room to swing a cat, unclean, our particular room had the window broken, the shower was disgusting, had hair from previous guests, I was bitten, would not stay here again, you get less than you pay for
Séjour de 2 nuits en juillet 2022
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Good value honest hotel

Parking is a bit of a miss but I see works going on so that might be improved. Other than that, hotel is very honest. Dont expect luxury and you will be satisfied
Séjour de 1 nuit en juillet 2022
Avis vérifié

4/10 Médiocre

daniel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Faulty towers was nicer

Upon arrival the receptionist decided he would talk on his phone rather then check me in ..hotel was more of a building site then hotel..room was ok ..a lot of dirt on walls and the windows was cracked and tapped up ..will not return
Séjour de 1 nuit en juin 2022
Avis vérifié

2/10 Horrible

Tom

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was disgusting, dirty bed sheets, curtains ripped out of the wall. Horrible place to stay. Bath room was awful no toilet paper included. Never again.
Séjour de 1 nuit en mars 2022
Avis vérifié

2/10 Horrible

FRANCIS

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

Room 4 very poor

Was in room 4, smelled of smoke, no heating in the bathroom and lighting in bathroom very poor. Leaking hose on electrical shower. Very basic room. Glad I was simply in and out over the weekend.
Séjour de 2 nuits en février 2022
Avis vérifié

8/10 Bien

Lee

Les points forts : Propreté, personnel et service, confort de la chambre
Clean & tidy rooms, helpful reception and good email communication from the hotel
Séjour de 1 nuit en février 2022
Avis vérifié

6/10 Satisfaisant

Katie

Les points forts : Personnel et service

Ok for price

Overall the stay was ok. There was something spilt in the bathroom which wasn’t cleaned up, and I had to ask for towels. Rooms not in as good condition as photos look but for price not bad.
Séjour de 1 nuit en décembre 2021
Avis vérifié

10/10 Excellent

Shaun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Excellent, very comfortable, quiet and relaxing

Very nice hotel, cannot hear any noise from other rooms, traffic etc. Had a very peaceful stay. Staff are very polite, friendly and accommodating. Excellent value for cost, would definitely stay here again and it is way better than the 2 stars rating. Many Thanks!
Séjour de 7 nuits en novembre 2021
Avis vérifié

10/10 Excellent

kelly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for weekend. I was was not too sure about staying here after some of the reviews i read. I was more than pleasantly surprised. Friendly staff. Clean, comfortable and quiet single ensuite room. would definitely stay here again.
Séjour de 2 nuits en octobre 2021
Avis vérifié

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Halloween

When we first arrived the electricity had gone down, I know this isn’t the hotels fault! However we couldn’t get a room key, and my and friend has separate rooms! We had to stay in the one room for an hour whilst we waited for our keys to be made, making us later to our evening. If they could have phoned their guests due to arrive and pre warn them it would have been an advantage as we could have waited to check in. The rooms where as what’s they were advertised in the photos, had a sink half a foot from the head of the bed with a low ceiling right above, accident waiting to happen! The shared bathrooms were absolutely appalling, they were leaking water from the toilet constantly, no tissues or bin in bathroom, the showers looked like they hadn’t been cleaned for a while so massively avoided! There was no real comfort to this hotel, including bed rooms staff or the layout! I know that’s nothing to do with the staff or management but changing the carpets on stairs could help as it’s truly awkward to look at and a massive hazard! More of a hostel and doss house than what is advertised!
Séjour de 1 nuit en octobre 2021
Avis vérifié

2/10 Horrible

wajahat

Les points faibles : Confort de la chambre
There was no heating in the room also the cold water was not coming def not recommended
Séjour de 1 nuit en octobre 2021
Avis vérifié

2/10 Horrible

Stephen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Filthy and noisy

Was greeted by a gentleman who was very impolite and not helpful at all. The room was what you would expect for the price paid but the cleanliness was terrible. Dirt on the floor and walls. The shower had soap left in there from previous guest and was covered in hair. The cover over the drain was clogged with hair so I had to clean this myself. The walls are paper thin and you can hear everything happening from all over the place. Was kept awake until 3am Saturday night by screaming, shouting, slamming of doors. I will never book this place again. Would not recommend this place to anyone accept contractors.
Séjour de 2 nuits en octobre 2021
Avis vérifié

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Terrible

Absolutely poor! Got to the hotel after nearly 6 hr drive from London to be greeted by unprofessional service at reception by Ali! He tells us with no apology that they have cancelled our booking on the afternoon of our arrival and that they have sent us an email which we never received! We was outraged by this! asked to speak to the manager and was told that he has finished early, asked for the managers name and was told that it was Ali..! Asked for the person's name who we were speaking to and he also said its Ali..! We were kept getting cold answers! We didn't believe that his name was Ali and as we asked again for his name and it was at this point where "Ali" started getting sarcastic! We said there is no need for this behaviour and if he carrys on then we will record him...! This is the point where the receptionist got abusive and came around the desk aggressively and try to hit me!! We have the whole incident on video and will take it further! Hotel.com should not affiliated with such establishment. We came for a little weekend getaway and it was all ruined by abusive staff at the hotel as well as time wasted by trying to book an alternative accommodation
Séjour de 1 nuit en septembre 2021
Avis vérifié

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Great hotel in a good location

Great hotel in the heart of the North East, friendly staff with a great price and location, value for money.
Séjour de 1 nuit en septembre 2021
Avis vérifié

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre

Room for improvement

Super 19th c. mansion converted into a hotel. Not quite B&B - more like just B&tea/coffee in room. Really needs upgraded of carpet and upholstery and furnishings. Stains on bed throw (tea?), etc., really not challenging to get right. Needs some serious TLC and could be really nice. But does the job for a one-night quick sleep, even if pricey for that purpose. Staff very friendly, but there’s only so much that can do for the place.
Séjour de 1 nuit en septembre 2021
Avis vérifié

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very dusty/dark and outdated
Séjour de 1 nuit en septembre 2021