Dear DonaldWe are sorry to see that we have not met all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

Lamentamos ver que no hemos cumplido con sus expectativas. Nos enorgullecemos de superar la experiencia de cada huésped. Sus comentarios son útiles y nos permiten tomar en consideración sus sugerencias para mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de que se quede con nosotros nuevamente.

Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We look forward to welcoming you back soon!

Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!

We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again.

Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We look forward to welcoming you back soon!

Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!

Thank you for staying with us and we are pleased that we have exceeded your expectations. We look forward to welcoming you back soon!

Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We are happy to hear that you enjoyed your meal in Gateway On The 9th and the spectacular views of the skyline while dining. We look forward to welcoming you back soon!

Merci d'avoir séjourné parmi nous et nous sommes heureux d'avoir dépassé vos attentes et de vous avoir offert un séjour exceptionnel. Nous avons hâte de vous accueillir à nouveau bientôt !

Gracias por quedarse con nosotros y nos complace haber superado sus expectativas. ¡Esperamos poder darle la bienvenida de vuelta pronto!

Thank you for taking the time to let us know that we have exceeded your expectations. We are looking forward to welcoming you back soon!

Thank you for taking the time to let us know that we have exceeded your expectations. We are looking forward to welcoming you back soon!

Dear SusanThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Dear FayeThank you for rating us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

Dear Koh,Thank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

Dear JustinaThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

Dear ValerieThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

Dear ShanonThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

Dear ElizabethThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

Thank you for sharing with us your positive feedback. We are pleased to hear that we have exceeded your expectations and have provided you with an outstanding stay. We look forward to welcoming you back again.

Dear Audrey,We are sorry to see that we have not met all your expectations. We pride ourselves on exceeding our guests' expectations.I spoke with you on phone call this morning and clearly stated that there is no double or overcharged as you used 2 different cards, 1 Master Card got a full refund, and the 2nd Visa card was actually charged, so the refund was processed at the same time of check-out, and it will take 3-5 business days to appear on your account.We look forward to the opportunity to have you stay with us again and hope it will be a much better experience.Yours in Hospitality,

Dear Valued Guest,Thank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Dear YolandaThank you for rating us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Dear WillThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Dear AnsyWe are sorry to see that we have not met 100% all your stay expectations. We pride ourselves on exceeding our every guest experience. We provide cleaning service right after 3 nights of stay or upon request. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

Dear BlakeThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Dear Lakiah,We are sorry to see that we have not met all your expectations. We pride ourselves on exceeding our guests expectations.Regarding the incident, we didn't find any valid proof or ER report, which relates to the facts of incident even though we also didn't get any timely complaints to our front desk to take proper action on it, but we still offered you a complimentary 50% discount in the daily rate, including a free voucher for a meal to use at our restaurant and you happily accepted.We tried our best to make your stay comfortable.Your feedback is truly helpful and allows us to take your suggestions into consideration to enhance our guests's experiences as well.We look forward to the opportunity to have you stay with us again and hope it will be a much better and more pleasant experience.Yours in Hospitality,Thanks

Dear Kourtney,Thank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Dear MichaelWe are sorry to see that we have not met all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,Thanks

Dear DeanThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Dear DeepakThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Dear SharonThank you for staying and rating us 4 out of 5 also we appreciate your feedback. We're happy we were able to provide you with great service and we hope to be able to serve you again once given the opportunity.We have forwarded your parking concerns to relevant company to re review.We look forward to welcoming you in the future.Yours in Hospitality,Thanks,

Dear Valued Guest,We are sorry to see that we have not met all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

Thank for you your fantastic rating and review. We would like to welcome you again in the future.

Hello Stephanie,Thank you so much for staying with us and we appreciate you taking the time to share your stay score. We look forward to hosting you again real soon.Yours in Hospitality,

Thank you for sharing your positive feedback and letting us know we have exceeded your expectations, and you experienced an outstanding stay. We look forward to welcoming you back soon!

Thank you for sharing your positive feedback and letting us know we have exceeded your expectations, and you experienced an outstanding stay. We look forward to welcoming you back soon!

Dear Thomas,Thank you for rating and reviewing us as we truly appreciate your feedback. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We're happy we were overall able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We look forward to welcoming you back soon!

Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We look forward to welcoming you back soon!

Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!