4/10 – Matig
Siuyin
Reisde met een groep
27 jul 2025
Positief: Netheid
Negatief: Voorzieningen
Room was clean. Only amenity was a mini bar of soap. Not even bottles of water by the coffee maker, although we were given a few at reception. Room did not have a fridge or safe (if it did, I couldn't find it).
Check-in was a nightmare. Check-in time advertised was 3PM, we got there at 3PM and was told there were no rooms available as they're being cleaned. Which led to bunch of other families waiting in the lobby with for an hour for rooms, some of which were lucky enough to get rooms earlier because they happened to ask when a room became available, so they were given keys. Even though we were there way before them. So I asked if I could give them my number and they call me when rooms are available (we needed 2) because we had places to be, and ONLY THEN did they take a piece of paper and go around asking other guests for their numbers to call. It all just felt incredibly disorganized.
Free breakfast is offered buffet style and the selection is as expected, but we got there an hour before breakfast ends and almost every pan was empty. More guests were coming to get breakfast and we pretty much had to scavenge for food. I can understand maybe 1 or 2 pans being empty and being replenished in like 10 minutes, but EVERY HOT FOOD WAS EMPTY. They started replenishing as we were leaving.
Overall a very frustrating and disappointed experience.
Siuyin
1 nacht verbleven in juli 2025