Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 517 van 1016 beoordelingen" "
10 - Uitstekend
517
Gastenscore: 8 - Goed. 237 van 1016 beoordelingen" "
8 - Goed
237
Gastenscore: 6 - Redelijk. 143 van 1016 beoordelingen" "
6 - Redelijk
143
Gastenscore: 4 - Matig. 77 van 1016 beoordelingen" "
4 - Matig
77
Gastenscore: 2 - Ontzettend slecht. 42 van 1016 beoordelingen" "
2 - Ontzettend slecht
42
8,8/10
Netheid
8,6/10
Personeel en service
8,0/10
Voorzieningen
8,2/10
Staat van de accommodatie en faciliteiten
8,2/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Suzanne
Reisde met familie
20 nov 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super sfeervol hotel! Aanrader!
Suzanne
3 nachten verbleven in november 2022
Reactie van Jonathan Rodriguez op 25 nov 2022
Good Morning Suzanne,Thank you for taking the time to leave a review. We are so happy that you enjoyed your stay with us and hope to host you again during your next visit to the Big Apple.Kind Regards,
10/10 – Uitstekend
Irakli, New York
Reisde met partner
27 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool
Irakli
1 nacht verbleven in mei 2024
8/10 – Goed
Valentyn, Morganville
Reisde met partner
26 mei 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice place looking and located
Valentyn
1 nacht verbleven in mei 2024
Reactie van Team Freehand op 26 mei 2024
Valentyn, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
6/10 – Redelijk
Edgar
25 mei 2024
Negatief: Staat van de accommodatie en faciliteiten
Room had a musty odor and had insects in bathroom. Won't stay here again.
Edgar
2 nachten verbleven in mei 2024
Reactie van Team Freehand op 26 mei 2024
Edgar, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
6/10 – Redelijk
George
Reisde met partner
23 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Too noisy to get any sleep at all. We were on the 15th floor. They provided ear plugs but they didnt help. Very unfortunate.
George
2 nachten verbleven in mei 2024
Reactie van Team Freehand op 24 mei 2024
George, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
10/10 – Uitstekend
Harold
23 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Harold
1 nacht verbleven in mei 2024
Reactie van Team Freehand op 24 mei 2024
Harold, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 – Redelijk
Oleg
Reisde met familie
21 mei 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I thought initially that the price would be reasonable for this deal. However, it was a mistake and I would not like to go to this hotel again.
Oleg
3 nachten verbleven in mei 2024
Reactie van Team Freehand op 24 mei 2024
Oleg, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
8/10 – Goed
Karina
Reisde met familie
19 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel and the staff were nice. The only problem was that our lights in the room didn’t work. We were just very busy and we didn’t call for maintenance. However, I think that the rooms should be checked before guests check in.
Karina
3 nachten verbleven in mei 2024
Reactie van Team Freehand op 20 mei 2024
Karina, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
10/10 – Uitstekend
Emily
18 mei 2024
Emily
3 nachten verbleven in april 2024
Reactie van Team Freehand op 19 mei 2024
Emily, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
2/10 – Ontzettend slecht
Amy
16 mei 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Unfriendly and unhelpful staff, very dark, noisy music, tiny unimpressive rooms.
Amy
1 nacht verbleven in mei 2024
Reactie van Team Freehand op 17 mei 2024
Amy, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
8/10 – Goed
Lauren
Reisde met partner
15 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun, quirky. Room VERY small.
Lauren
1 nacht verbleven in mei 2024
Reactie van Team Freehand op 16 mei 2024
Lauren, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
10/10 – Uitstekend
Kevin
14 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kevin
2 nachten verbleven in mei 2024
Reactie van Team Freehand op 16 mei 2024
Kevin, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 – Redelijk
Mathieu
Reisde met partner
13 mei 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Il y avait une odeur désagréable persistante dans la chambre. Nous avons mal dormi malgré le 17e étage parce que les plaque métallique sur la rue produisait un vacarme retentissant nous empêchant ainsi de dormir.
Mathieu
2 nachten verbleven in mei 2024
Reactie van Team Freehand op 16 mei 2024
Mathieu, Nous sommes désolés de ne pas avoir répondu à vos attentes dans tous les domaines, mais nous vous remercions de vos commentaires et de votre sondage. Nous vous remercions d’avoir pris le temps de partager votre expérience lors de votre récent séjour dans notre établissement. Ce n’est certainement pas le niveau de service que nous souhaitons fournir à nos clients ici à Freehand New York. Toute l’équipe a été alertée des commentaires et des préoccupations que vous nous avez partagés, et soyez assurés que nous les traiterons tous en conséquence. Offrir une excellente expérience client est une priorité pour nous et vos commentaires nous aident à améliorer nos efforts, cela nous aidera à affiner nos opérations et à former notre équipe. Nous serions heureux de communiquer avec vous par téléphone ou par courriel si vous avez d’autres idées ou recommandations. Veuillez répondre avec les meilleures préférences en matière de date, d’heure et de contact. Merci pour votre temps, nous répondrons à vos préoccupations.
8/10 – Goed
Alexis
Reisde met een groep, Reisde met partner
13 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Freehand is in a convenient area to walk to many destinations and its also only one block from a subway line. The staff was all courteous and answered any questions we had. The rooftop bar is a nice option to spend time with a group. We also enjoyed the unique art and furniture in our room and the charm of the old renovated public areas.
Alexis
1 nacht verbleven in mei 2024
Reactie van Team Freehand op 16 mei 2024
Alexis, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
10/10 – Uitstekend
Lilly
Reisde met partner
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun, clean, inventive hotel in a great location!
Lilly
2 nachten verbleven in mei 2024
Reactie van Team Freehand op 16 mei 2024
Lilly, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 – Uitstekend
Andrea
Reisde met familie
11 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was fantastic!
Andrea
3 nachten verbleven in mei 2024
Reactie van Team Freehand op 12 mei 2024
Andrea, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 – Redelijk
Joseph
Zakenreiziger
10 mei 2024
Negatief: Staat van de accommodatie en faciliteiten
Felt like a dorm room. Horrible bathroom
Joseph
2 nachten verbleven in mei 2024
Reactie van Team Freehand op 11 mei 2024
Joseph, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
10/10 – Uitstekend
Francesca
Reisde met partner
10 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It would be great to have a bit more storage or a slightly larger bathroom, but other than that, this is my favorite place to stay when we’re in Manhattan.
Francesca
3 nachten verbleven in mei 2024
Reactie van James op 10 mei 2024
Thank you for your review, Francesca! Really nice to see that you liked the Freehand New York atmosphere. We are proud of the vibes, and we love seeing our guests enjoying it!Freehand New York
8/10 – Goed
Wicky
Reisde met partner
8 mei 2024
Positief: Netheid, personeel en service
Cute hotel with tiny rooms. Perfect for the price if you’re traveling solo or with a partner and don’t plan on spending too much time indoors. Not a bad walk from Penn station and so close to Union Square.
Wicky
1 nacht verbleven in mei 2024
Reactie van Team Freehand op 9 mei 2024
Wicky, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
6/10 – Redelijk
Gary
Reisde met partner
8 mei 2024
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Expedia or this hotel should have told us that the city was working on Lexington Ave at night and that the road was covered with metal planks that when cars and trucks drove over the planks, the noise created was unbearable. Sleeping was impossible.
Gary
1 nacht verbleven in mei 2024
Reactie van Team Freehand op 9 mei 2024
Gary, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
10/10 – Uitstekend
Karen
8 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Elevators are a little slow, but it is an older building and part of the aesthetic. The water in the restroom had a weird smell but nothing too overpowering; just when in the restroom. Staff are friendly, however, I called and left 2 or 3 voicemails trying to confirm my booking but no answer.
Overall great stay.
Karen
2 nachten verbleven in april 2024
Reactie van Team Freehand op 9 mei 2024
Karen, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
8/10 – Goed
Koji
6 mei 2024
Positief: Netheid, personeel en service
Koji
3 nachten verbleven in mei 2024
Reactie van Team Freehand op 9 mei 2024
Koji, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
10/10 – Uitstekend
Rachael
6 mei 2024
Positief: Staat van de accommodatie en faciliteiten
Rachael
1 nacht verbleven in april 2024
Reactie van Team Freehand op 9 mei 2024
Rachael, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
2/10 – Ontzettend slecht
Alan
5 mei 2024
Alan
1 nacht verbleven in april 2024
Reactie van Team Freehand op 26 mei 2024
Alan, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
10/10 – Uitstekend
david
5 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
david
2 nachten verbleven in mei 2024
Reactie van Team Freehand op 12 mei 2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 – Uitstekend
Margot
3 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well located, friendly & responsive with good quality accommodations. The two connected restaurants were perfect for what we needed. Would stay again ✅
Margot
2 nachten verbleven in april 2024
Reactie van Team Freehand op 6 mei 2024
Margot, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 – Uitstekend
Anna
2 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great location and friendly staff
Anna
2 nachten verbleven in april 2024
Reactie van Team Freehand op 3 mei 2024
Anna, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 – Redelijk
Chika
30 apr 2024
Positief: Netheid, personeel en service
Negatief: Voorzieningen
My room has no closets and the basin in too compact to wash face but the hotel is overall nice and all the staff is so friendly.
Chika
3 nachten verbleven in april 2024
Reactie van Team Freehand op 2 mei 2024
Chika, our rooms are cozy yes, we are a 97-year-old historical building. we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
10/10 – Uitstekend
David, Plymouth
Reisde met partner, Reisde met familie
29 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great appointments, dining and cocktailing options on site.
David
1 nacht verbleven in april 2024
Reactie van Team Freehand op 2 mei 2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 – Uitstekend
CHRISTINA
Reisde met familie
28 apr 2024
Staff were all pleasant and helpful. Cozy. Would stay on a lower floor. Could hear the rooftop bar ‘beats’ trying to sleep.
CHRISTINA
2 nachten verbleven in april 2024
Reactie van Team Freehand op 29 apr 2024
Christina, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 – Uitstekend
Katherine
28 apr 2024
Katherine
1 nacht verbleven in april 2024
Reactie van Team Freehand op 19 mei 2024
Katherine, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 – Uitstekend
Necati, Tampa
23 apr 2024
Necati
2 nachten verbleven in april 2024
Reactie van Team Freehand op 16 mei 2024
Necati, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 – Uitstekend
Sidney
23 apr 2024
Sidney
2 nachten verbleven in april 2024
Reactie van Team Freehand op 16 mei 2024
Sidney, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
4/10 – Matig
Andrew
Reisde met familie
23 apr 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lights in the room flickered, room was not well cleaned, with previous occupants belongings under and behind the beds, and broken glass left out for hours in a common lounge.
Andrew
1 nacht verbleven in februari 2024
Reactie van Team Freehand op 26 apr 2024
Andrew, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
10/10 – Uitstekend
Ana Perez
Zakenreiziger
22 apr 2024
Positief: Netheid, voorzieningen
Location
Ana Perez
2 nachten verbleven in april 2024
Reactie van Team Freehand op 26 apr 2024
Ana, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
8/10 – Goed
Alison
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun vibe, nice coffee table books in the room, cheap and easy food options right by hotel, also very nice restaurant in the hotel; rooftop bar was less exciting than they thought it was.
Alison
3 nachten verbleven in maart 2024
Reactie van Team Freehand op 26 apr 2024
Alison, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
10/10 – Uitstekend
Gregory
21 apr 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great
Gregory
2 nachten verbleven in april 2024
Reactie van Team Freehand op 26 apr 2024
Gregory, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 – Redelijk
Lisa
21 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay except
For continual
Street noise because of
Construction on 23rd street.
Next time I would
Stay facing 22nd street, much quieter
Lisa
3 nachten verbleven in april 2024
Reactie van Team Freehand op 26 apr 2024
Lisa, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
6/10 – Redelijk
Chris
Reisde met partner
21 apr 2024
Great location. Good size room but lacked some amenities and the bathroom was unacceptably small.
Chris
3 nachten verbleven in april 2024
Reactie van Team Freehand op 26 apr 2024
Chris, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
10/10 – Uitstekend
Khando
Reisde met familie
18 apr 2024
Positief: Netheid, personeel en service
extremely tiny bathroom !!!
Khando
5 nachten verbleven in maart 2024
Reactie van Team Freehand op 19 apr 2024
Khando, we offer cozy rooms, so they are quaint yes but, the water pressure and staff are bar none. We appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 – Redelijk
Jared
Zakenreiziger
16 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel but barely slept from the noise on the street
Jared
1 nacht verbleven in april 2024
Reactie van James op 17 apr 2024
We really appreciate your feedback, Jared. We will certainly take your feedback seriously, and we hope you will give us another chance!Freehand New York
2/10 – Ontzettend slecht
Richard
Reisde met partner
14 apr 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is a dump. Heat didn't work in the room, so they gave us a space heater. The room was advertised at 375 sq. ft. ("Corner King") and was maybe 200 sq. ft. at best. The front desk would do nothing, said to complain to the manager via e-mail which I did, and she never responded. No dresser or drawers for clothes (in an upgraded room!) The bathroom smaller than a closet. STAY AWAY!!!
Richard
2 nachten verbleven in april 2024
Reactie van Team Freehand op 15 apr 2024
Richard, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. This will help us in fine tuning our operations and in the training of our team.
8/10 – Goed
Nickie
14 apr 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
shower gel was empty and there were tags from apparel on the bed side table from the prior guest
Nickie
1 nacht verbleven in april 2024
Reactie van Team Freehand op 18 apr 2024
Nickie, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
6/10 – Redelijk
Kirsten
14 apr 2024
Positief: Netheid, personeel en service
Kirsten
3 nachten verbleven in april 2024
Reactie van Team Freehand op 18 apr 2024
Kirsten, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
6/10 – Redelijk
Elisa
Reisde met familie
13 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Just ok. Small room which wasn’t a huge issue for us, but it was noisy. We could hear neighbors talking, people in hallway, and traffic outside. The restaurant looked great but we didn’t have time to eat. Not the worst we’ve stayed at but certainly not the best.
Elisa
1 nacht verbleven in april 2024
Reactie van Team Freehand op 15 apr 2024
Elisa, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
6/10 – Redelijk
Jean
13 apr 2024
Positief: Netheid, personeel en service en voorzieningen
I don't think the room warranted the price. The room was quite small with a single bed which was fine for me. Although I believe I was charged the same price as larger rooms.
Jean
1 nacht verbleven in april 2024
Reactie van Team Freehand op 15 apr 2024
Jean, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. As is standard across the travel industry, our rates can change due to time of year, demand in the city or current availability. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
6/10 – Redelijk
Amir
12 apr 2024
Positief: Netheid
I highly suggest to clean windows. Bathrooms should be upgraded. Bathroom looked very outdated and looked gray.
Street noise was extremely loud at night.
Amir
3 nachten verbleven in april 2024
Reactie van Team Freehand op 15 apr 2024
Amir, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
10/10 – Uitstekend
amanda
Reisde met partner
10 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved that we could go down to the cafe to grab a quick drink and breakfast before starting our day. It was cozy and perfect for the two night stay we planned.
amanda
2 nachten verbleven in april 2024
Reactie van Team Freehand op 12 apr 2024
Amanda, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.
8/10 – Goed
Kaitlyn
7 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay
Kaitlyn
1 nacht verbleven in april 2024
Reactie van Team Freehand op 8 apr 2024
Kaitlyn, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.
8/10 – Goed
Scott
Reisde met partner, Reisde met familie
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Gramercy location convenient to various MTA lines & Mad Sq. Park. Nice large room (for NYC standards) w/ great bed & bathroom. Good options for dining & drinks too; did brunch @ Comodo, coffee & snacks @ Smile & cocktails @ both rooftop bar & Calico. Hot water was an issue one morning, as was some noise/reverb from the mezzanine night club on Sat. Night.
Scott
5 nachten verbleven in maart 2024
Reactie van Team Freehand op 8 apr 2024
Scott, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.