2/10 Horrible
Marsha
Voyage en couple
26 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I reserved a room which in the photo looked pretty good. When we arrived later that evening, I checked in and gave my card for incidentals. We went to the room, opened the door and realized it was very hot inside. That was no big deal but the smell was. I immediately saw dead, flying type bugs on the windowsill. I turned on the lights so I could check out the rest of the room. I turned back the bedspread and top sheet, found two large urine stains and numerous small dead bugs on the fitted sheet. Then I pulled the fitted sheet back and the very old mattress pad was covered with short, black hair.
We immediately went back to the office to get the man in charge so he could come take a look. He didn’t seem at all surprised with what I was showing him and only had to say that I wouldn’t be able to look at the bedding of the larger chain hotel’s rooms. He didn’t seem to think what I was showing him was uncommon. He voided the deposit for incidentals which I paid earlier but said I hadn’t paid anything else yet so he couldn’t refund.
I am now awaiting word from the manager of this hotel to find out if he will “approve” the refund. I think that’s completely ridiculous so I contacted my credit card company for a dispute. Please be very careful with reserving rooms with this hotel/motel.
Marsha
Séjour de 1 nuit en mai 2024