We had the pleasure of staying at this hotel while attending a Warrant Officer graduation for the Air Force, and GM Thigpen made our experience truly exceptional. Due to a delayed flight, we had to extend our stay on very short notice. GM Thigpen went above and beyond to accommodate us quickly and efficiently, ensuring we were well taken care of. Her professionalism, kindness, and dedication to guest satisfaction really stood out.
Thanks to her, what could have been a stressful situation turned into a seamless and pleasant experience. I highly recommend this hotel—not only for its amenities, but especially for the incredible service provided by GM Thigpen and her team.
