2/10 Horrible
Andres
Voyage en couple
27 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
From the moment you arrive no information is given valet parking instructions are for you to park your own car in the parking garage! Check in is a hot mess good 20 min in a hot no AC lobby for what you are paying in one of Monterreys top areas not right. Our room the Luxury king had nothing luxurious about it we arrived left for dinner only to return to a room smelling like sewage. The front desk did change our room only to send us to a room that had a bad AC, after another complaint the front desk sent maintenance to fix the ac for this being the Safi in San Pedro this hotel left much to be desired. Never will I stay at this chain again.Front desk clerks are not help full they give you no information and all they can do is act busy because they know you are correct based on the current events. While standing at the front desk one person had to come down for a bottled water another fir toilet tissue “ Come on Safi Metropolitano up your game” Please be cautious nothing you see on line is true about this place pictures, area, TikTok’s saying best in Monterrey not true. My experience was so bad that we decided to skip the 15 floor buffet breakfast because we knew better food options else where. If you are looking for a good experience keep looking SAFI METROPOLITANO IN SAN PEDRO GARZA GARCIA IS NOT IT!
Andres
Séjour de 1 nuit en mai 2024