4/10 Médiocre
Bill D.
1 déc. 2025
Les points forts : Propreté
when we got there to check in, the unit had not been cleaned. a person was sent over after 4 pm to clean up a 3 story unit. she did not finish cleaning up until 9:30 pm. the ice machines were completely frozen. my wife and i had to unplug same, let them thaw before ice started to fall. the ice machine in the kitchen was dripping dripping water into the ice holder thus the machine continued to ice up solid. the only ice machine that worked properly was on the 3rd floor. i am handicapped. the elevator was no working at all when we got there. a maintenance man was sent over to reset same. the parking was not as advertised. we had 5 vehicles. when parked, you could not get into the ones that were parked closest to the unit. the keurig coffee machine would not work so the host sent us a new one that did. we wanted a heated pool and spa because of the cold weather. the pool and spa were cold when we got there. the host turned the heater on for both remotely. there was a remote in our unit to control the heater in the pool and spa but no instructions.we did not learn until the second to last day we were there that you could only heat the pool or the spa but not both at the same time. simple instructions would have been nice. bottom line, the unit was fine but poorly maintained. i was generous to give you a 2 star rating.
Bill D.
Séjour de 6 nuits en novembre 2025