4/10 – Matig
Katherine
Reisde met familie
20 jul 2025
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff were friendly and efficient at check in and we were positively surprised to have evening activities but only took part in the marshmallow toasting over a fire pit due to time constraints with dinner. Staff organising the toasting were friendly.
The accommodation was poor (we stayed in the smaller cabin up to 4pax so 1 room with bunk bed over the double bed + ensuite shower/toilet). Old, stained, very soft mattress. No mattress protector in use and found a couple of spiders in the bedding on arrival. Carpet floor was in a bad condition, dirty and stained. Bedside table and lamp were dusty and plug socket not working properly. There was a mini fridge in the room but it was too noisy. The shower room with toilet had a bad sewage smell and was quite dated and sealants were black and dirty. We therefore didn't use the shower. The sink was the tiniest one ever and was uniquely situated on top of the toilet tank which made brushing your teeth awkward as you had to either lean over (if tall enough) or step on the toilet lid to lean over and spit out toothpaste in the sink. The kettle wouldn't fit under the tap due to the small size. The accommodation was a shame as the concept of the cabin was good and my son enjoyed the bunk bed ladder but the whole room needs to be completely gutted and renovated. There were other accommodation types but didn't see inside.
Katherine
1 nacht verbleven in juli 2025
