Plage, chaises longues, parasols, serviettes de plage

Avis sur Lexington by Hotel RL Miami Beach

2.5 out of 5
Lexington by Hotel RL Miami Beach
4299 Collins Avenue, Miami Beach, FL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 373 avis sur 1144." "
Note des voyageurs de 8 (Bien), d’après 284 avis sur 1144." "
Note des voyageurs de 6 (Satisfaisant), d’après 203 avis sur 1144." "
Note des voyageurs de 4 (Médiocre), d’après 122 avis sur 1144." "
Note des voyageurs de 2 (Horrible), d’après 162 avis sur 1144." "

7,2/10

Propreté

7,4/10

Personnel et service

6,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Genevieve

Séjour de 2 nuits en mars 2024
Réponse de Complex General Manager le 20 avr. 2024
Dear Genevieve, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Lexington by Hotel RL Miami Beach. We look forward to your return and wish you all the best with your future travels.Luis Arellano,Complex General Manager

8/10 Bien

eric

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bonne place qualité prix
Séjour de 4 nuits en mars 2024
Réponse de Mario Mata le 27 mars 2024
Dear Eric, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

6/10 Satisfaisant

Mario

Voyage en famille
Les points forts : Personnel et service et équipements
Beaucoup de bruit dans les corridor , le soir et nuit , porte qui claque , parle fort mal insonorisé musique , auto
Séjour de 4 nuits en mars 2024
Réponse de GENERAL MANAGER le 15 mars 2024
Dear Mario, Thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbances from other guests of the hotel. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Luis Arellano,Complex General Manager

8/10 Bien

Sonia

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Manque de calfeutrage à la porte de chambre pour le bruit et la lumière
Séjour de 1 nuit en mars 2024
Réponse de Complex General Manager le 13 mars 2024
Dear Sonia, Thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are pleased that you had a pleasant stay overall. However, we apologize for the concerns you had with the door in your room. Feedback such as yours allows us to continually monitor and improve our guest experience. We enjoyed having you with us and hope we will see you here again soon for an even better experience.Luis ArellanoComplex General Manager

10/10 Excellent

Karine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
C’était correct!
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 3 mars 2024
Dear Karine, Thank you for the kind review of your stay at the Lexington by Hotel RL Miami Beach. Our goal is to provide comfortable accommodations combined with excellent service, and our team is pleased we exceeded your expectations! Thank you again for being our guest, and we look forward to your return.Luis Arellano,Complex General Manager

4/10 Médiocre

Michel

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
L’hôtel a besoin de rénovation et sourtout le restaurant de l’hôtel, Mauvais odeur dans toutes l’hôtel. Personnel de l’accueil est super gentil et agréable.
Séjour de 4 nuits en janvier 2024
Réponse de Complex General Manager le 9 janv. 2024
Dear Michel, Thank you for being our guest and sharing your observations. We are sorry for the disappointment you had with the look and feel of the property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We also apologize for the specific concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your comments to ensure we are well-poised to serve you better during your next stay. We hope you will reconsider and stay with us again the next time you are in the area.Luis Arellano,Complex General Manager

10/10 Excellent

Marc

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent emplacement avec un prix accessible et un excellent rapport qualité/prix
Séjour de 3 nuits en décembre 2023
Réponse de Complex General Manager le 24 déc. 2023
Dear Marc, Thank you for choosing Lexington by Hotel RL Miami Beach and for your excellent rating. We are delighted you enjoyed our oceanfront location and proximity to nearby trendy restaurants and exclusive South Beach nightclubs! We appreciate you mentioning what a great value we offer to our guests. We look forward to your next stay!Luis ArellanoComplex General Manager

10/10 Excellent

Bruno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel mais manque un peu d’amour à certains endroits mais très propre.
Séjour de 1 nuit en décembre 2023
Réponse de Complex General Manager le 10 déc. 2023
Dear Bruno, Thank you for choosing Lexington by Hotel RL Miami Beach and for your excellent rating. We are thrilled to learn that you thoroughly enjoyed your overall stay and the spotless property. Having said that, we appreciate your suggestions as we always strive to improve our guest experience. We look forward to welcoming you back whenever your travels bring you to Miami Beach!Luis ArellanoComplex General Manager

8/10 Bien

Lyonel

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hôtel très propre !
Séjour de 2 nuits en juillet 2023
Réponse de Complex General Manager le 26 août 2023
Dear Lyonel, Thank you for the fantastic review of your stay at the Lexington by Hotel RL Miami Beach. We are delighted to learn that you found our hotel to be spotless! Providing a clean and comfortable environment for our guests is one of our top priorities. Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back in the future for another wonderful stay.Luis ArellanoComplex General Manager

10/10 Excellent

karine

Les points forts : Propreté
Séjour de 1 nuit en février 2023
Réponse de General Manager le 12 mars 2023
Dear Karine, Thank you for your fabulous rating and for letting us know your stay at Lexington by Hotel RL Miami Beach was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Luis Arellano,Complex General Manager

4/10 Médiocre

Anthony

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Séjour de 3 nuits en mars 2022
Réponse de General Manager le 19 mars 2022
Anthony, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Luis Arellano, General Manager

4/10 Médiocre

Devon

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Misleading information and photos. Property is “under renovation” but seemingly no amenities are available and even upgraded rooms are in disarray. Parking is not provided, there’s a tiny, extremely limited lot available at additional fee and not worth the cost. Also, we had a prepaid for a two night stay, however after one night, we promptly cancelled our second night and left. Staff is unhelpful and quick to dismiss issues with no real resolution. Would not recommend staying here!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Hayden

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was very nice. Definitely an older property but parts have been renovated. Staff was very nice and our room was very clean l. Beautiful spot on the beach and very convenient location.
Séjour de 5 nuits en mars 2024
Réponse de Complex General Manager le 27 mai 2024
Dear Hayden, Thank you for being our guest at Lexington by Hotel RL Miami Beach and sharing your experience. We are delighted to know you were pleased with our ideal location near the refreshing beach, comfortable accommodations, and devoted service provided by our dedicated staff. It was a pleasure to host you, and we look forward to your return visit. Luis Arellano, Complex General Manager

8/10 Bien

joseph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for a short stay.
Séjour de 1 nuit en mai 2024
Réponse de Complex General Manager le 27 mai 2024
Dear Joseph, Thank you for the excellent review of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us, and we appreciate you taking the time to share your comments. We hope to see you again on your next trip to Miami Beach! Luis Arellano, Complex General Manager

8/10 Bien

Carlos

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was okay
Séjour de 1 nuit en mai 2024
Réponse de Complex General Manager le 26 mai 2024
Dear Carlos, We're thrilled to see your kind rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Lexington by Hotel RL Miami Beach. Thanks for choosing us for your time in the area; we hope to see you again soon.Luis Arellano,Complex General Manager

10/10 Excellent

José

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Complex General Manager le 27 mai 2024
Dear Jose, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Lexington by Hotel RL Miami Beach; we hope to see you again soon. Luis Arellano,Complex General Manager

10/10 Excellent

darla

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Beach is your back yard. Loved it
Séjour de 1 nuit en mai 2024
Réponse de Mario Mata le 22 mai 2024
Dear Darla, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The water pressure for a shower could be better.
Séjour de 1 nuit en mai 2024
Réponse de Complex General Manager le 22 mai 2024
Dear Brian, Thank you for choosing Lexington by Hotel RL Miami Beach and sharing your experience. We are glad to know you enjoyed your overall stay with us. However, we sincerely apologize for any inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Thank you again for your feedback, and we look forward to your next visit. Luis Arellano,Complex General Manager

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A unos pasos del mar la playa muy limpia y con el servicio de bar en la piscina
Séjour de 4 nuits en mai 2024
Réponse de Complex General Manager le 22 mai 2024
Dear Brenda, Thank you for being our guest at Lexington by Hotel RL Miami Beach and sharing your experience. We are delighted to know you were pleased with our ideal location, refreshing beach, and excellent on-site bar service at the pool. It was a pleasure to host you, and we look forward to your return visit. Luis Arellano,Complex General Manager

2/10 Horrible

Adrian, Round Lake Beach

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I read the reviews and felt it would be a decent place. I am so disappointed and disgusted. The restaurant photos are a total catfish. There is no back security fence but a keycard gate. the hotel rear door is not always closed allowing outside people access. The pool bar charged me 9 for a beer that was 5 on the actual menu. The towels are locked behind the front desk and you have to sign them in and out. No ice on any floor other then 5 and the lobby. The amount of homeless people at the pool and pool bar was surprising. Do not stay here.
Réponse de Mario Mata le 22 mai 2024
Thank you for taking the time to give us feedback on your stay. We always try our best to provide the best experience. It looks like we have failed on this occasion. We would love for you to give us another chance next time. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.

8/10 Bien

Paula

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfy and a walk away to the beach
Séjour de 3 nuits en mai 2024
Réponse de Complex General Manager le 21 mai 2024
Dear Paula, Thank you for choosing to stay at the Lexington by Hotel RL Miami Beach and for taking the time to share your experience. We appreciate you pointing out our convenient location to the beach. We are delighted we exceeded your expectations for a relaxing visit, and we look forward to welcoming you back whenever your travels bring you to Miami Beach!Luis Arellano,Complex General Manager

8/10 Bien

John

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is just a little bit rough around the edges, but all in all it’s the perfect location , walkable to the ocean great pool and lots of dining and shopping nearby. And super friendly staff !
Séjour de 3 nuits en mai 2024
Réponse de Complex General Manager le 21 mai 2024
Dear John, Thank you for selecting Lexington by Hotel RL Miami Beach and for your kind rating. We are delighted to read that you loved our location was convenient for your plans in addition to our devoted associates and the pool. Having said that, we have taken additional note of your feedback regarding the updates needed in our hotel as we are continuously working on plans for ways to enhance our guests' experiences. We hope to welcome you back to our area.Luis Arellano,Complex General Manager

10/10 Excellent

Rossina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La zona era súper tranquila y el ho5el está frente al mar.
Séjour de 3 nuits en mai 2024

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was well kept
Séjour de 1 nuit en mai 2024
Réponse de Complex General Manager le 20 mai 2024
Dear Brian, We are thrilled to hear that you had such a wonderful experience at Lexington by Hotel RL Miami Beach and found our property to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Luis Arellano,Complex General Manager

8/10 Bien

Katy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Beautiful hotel and great for a one night stay in Miami. Room were spacious.
Séjour de 1 nuit en mai 2024
Réponse de Mario Mata le 14 mai 2024
Thank you so much for your kind review! It's really nice to see that you had such a great experience at our property!

8/10 Bien

josue

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The pool and the beach
Séjour de 2 nuits en mai 2024
Réponse de Mario Mata le 13 mai 2024
Glad to hear you had a great time with us, we hope to see you again soon!

10/10 Excellent

Astrit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 4 nuits en mai 2024
Réponse de Complex General Manager le 12 mai 2024
Dear Astrit, Thank you for the excellent review of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us, and we appreciate you taking the time to share your comments. We hope to see you again on your next trip to Miami Beach!Luis Arellano,Complex General Manager

4/10 Médiocre

Jennifer

Voyage en famille
Les points faibles : Personnel et service et équipements
This was our last stay on a road trip down to Miami. We stayed two nights. I booked an oceanfront room. Upon arriving, the front desk clerk (should have looked at his name), looked at me skeptically when I told him it was an oceanfront room (after telling me it was ocean view). He made me prove it by showing my Expedia booking. So when I proved it he mumbled and finished checking me in. I said “so do you have one available”. Mumbles and nods kind of a yes. So I go up to the room and it is not oceanfront. It is on side of building - with ocean view. Not feeling great as now I have to go down and complain. So I go down there and tell him that is not an oceanfront room. He says “sorry, I guess we overbooked”. Just felt so slimy that he had lied about having one and just sent me up there anyways, waiting to see if I complained. Made me not trust him and just started the stay off on the wrong foot. He then offered to comp me the resort fee and parking. So at least he did something, just felt so slimy the way he handled it. The room was decent, modern furnishings, clean. Windows were caked shut by paint etc. The lobby/hallways and pool area are pretty outdated. Pool area is ok. There is a little bar but we didn’t buy anything. Good access to beach right across the walking path. The main thing that was really bad about the stay itself was the banging of the doors! It was almost comical how loud it was. Maid staff and guests opening/closing doors. BANG! So loud!
Séjour de 2 nuits en mai 2024
Réponse de Mario Mata le 10 mai 2024
Thank you for taking the time to give us feedback on your stay. We always try our best to provide the best experience. It looks like we have failed on this occasion. We would love for you to give us another chance next time. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.

6/10 Satisfaisant

Sheila

Séjour de 1 nuit en mai 2024
Réponse de Complex General Manager le 11 mai 2024
Dear Sheila, Thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Luis ArellanoComplex General Manager

8/10 Bien

Sandy

Séjour de 2 nuits en mai 2024
Réponse de Mario Mata le 10 mai 2024
Thank you for your review! We look forward to welcoming you back again soon.

10/10 Excellent

Marcela

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Llegue a las 11:30 pm y solo queria descansar y Me dieron mi abitacion Y yo avia recerbado con balcon, la chica que estaba en recepcion le pregunte pero se enojono ,y mejor esper.hotro día para preguntar , al hotro dia hable con el sen̈or Hector y muy hamable trato de darme me con balcon pero no se pudo,pero.almenos fue chevere con nosotras tambien a la senora Esperancita muy buena ,nos la pasamos super bien todo serca ,la playa el trasporte ,todo fue padre .La picina muy limpia la verdad fue muy padre estar en este hotel Lexinton .si volveria a hospedarme ,la recamarera fue muy amable y nos lipiaba super bien gracias ,mis 4 dias fueron muy trankilos y seguros ,gracias y esperamos regresar pronto.Att marcy New york Llegue a las 11:30pm y supuesta mente tenia una avitacio con balcon y me dieron sin vista el.senor Hector trato de hayudar me ,gracias por tratar almar ,al hotro día senor teniqutener una avitacio
Séjour de 4 nuits en mai 2024
Réponse de Mario Mata le 8 mai 2024
Muchas gracias por tu comentario! Es realmente agradable saber que tuvo una experiencia tan maravillosa en nuestra propiedad!

8/10 Bien

Graca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was excellent! Staff very nice. The room I booked with king bed was not available when I arrived but they were able too switch me over to the correct room the next day. I think that charging a resort fee that there should be more resort feel out in the pool area. Not sure why there was a resort fee
Séjour de 5 nuits en avril 2024
Réponse de Mario Mata le 8 mai 2024
Thank you for your review. It is great to see that you enjoyed your time with us.

10/10 Excellent

DAVID A.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Complex General Manager le 9 mai 2024
Dear David, It is rewarding to know you loved your stay! All of us here at Lexington by Hotel RL Miami Beach look forward to making many more great memories with you. Thank you for choosing us during your time in our area.Luis Arellano,Complex General Manager

6/10 Satisfaisant

Emely

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Mario Mata le 8 mai 2024
Thank you for your review. It is great to see that you enjoyed your time with us.

6/10 Satisfaisant

Dibekulu

Voyage en couple
Les points faibles : Propreté et personnel et service
Not bad experience. 5/10
Séjour de 5 nuits en avril 2024
Réponse de Complex General Manager le 6 mai 2024
Dear Dibekulu, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Luis ArellanoComplex General Manager

2/10 Horrible

Bill

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ice machines all broke
Séjour de 2 nuits en mai 2024
Réponse de Complex General Manager le 6 mai 2024
Dear Bill, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the concerns you had with the ice machines and any inconvenience this caused you. We have taken note of your comments and will make sure this is appropriately addressed. We are grateful for your patience and hope to see you again soon.Luis ArellanoComplex General Manager

6/10 Satisfaisant

Gabriel, Ansonia

Very noisy. No breakfast on property. No do not disturbed sign
Séjour de 4 nuits en avril 2024
Réponse de Complex General Manager le 6 mai 2024
Dear Gabriel, Thank you for reviewing your stay. We are disappointed that we did not meet all of your expectations and hope you will accept our apologies for the noise disturbances you experienced. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Luis ArellanoComplex General Manager

8/10 Bien

Sylvia

Les points forts : Propreté, personnel et service, équipements
Ein älteres Gebäude, welches jedoch durch Sauberkeit, die top Lage, hübscher Pool-Anlage zu empfehlen ist. Das Preis-Leistungsverhältnis ist in Ordnung! Flughafen-Expressbus 150 hält direkt vor dem Hotel, was auch ein Vorteil ist! Würde mich je nach saisonaler Hotelrate wieder kommen, weil ich mich gut aufgehoben gefühlt habe.
Séjour de 2 nuits en mai 2024
Réponse de Complex General Manager le 4 mai 2024
Dear Sylvia, Thank you for the wonderful review of your stay at Lexington by Hotel RL Miami Beach. We are delighted to read that you loved our impeccable property combined with our location was convenient for your plans and the pool. We appreciate you mentioning that you found us at a good value. It was a pleasure serving you, and we look forward to your next visit to our area.Luis Arellano,Complex General Manager

8/10 Bien

Omar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great location with good facilities. Beach access is truly just steps away. Staff was courteous. The rooms are a little dated. Overall, a great value.
Séjour de 4 nuits en avril 2024
Réponse de Mario Mata le 2 mai 2024
Thank you so much for the positive review. It is great to see that you enjoyed your time with us.

10/10 Excellent

christophor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay here. very quiet, clean, staff were really nice and helpful. Only one thing i would say could be better is more alcohol choices at the pool bar lol. Other then that i will def be back there to stay. perfect location, walking distance from food, beach highly recommend. Thank you lexington hotel
Séjour de 5 nuits en avril 2024
Réponse de Complex General Manager le 2 mai 2024
Dear Christophor, Thank you for leaving feedback about Lexington by Hotel RL Miami Beach. We are glad our associates helped to elevate your visit and that you loved our ideal location and clean property. We will share your compliments with everyone. We appreciate your recommendation and love knowing you plan to return. Luis Arellano Complex General Manager

8/10 Bien

Licinio

Les points forts : Propreté et personnel et service
It was a very nice stay, Mario at the front desk was great!! Very helpful and pleasant to deal with, the hotel staff did a great job keeping everything nice and clean and always provided us with towels, soap and toilet paper without giving us a hard time or with attitude. My only complaint is the beds could be a queen size, but they are comfortable though. The hotel could use some updating as well. But if you are on a budget, this place is perfect.
Séjour de 6 nuits en avril 2024
Réponse de Complex General Manager le 30 avr. 2024
Dear Licinio, Thank you for choosing to stay at Lexington by Hotel RL Miami Beach and sharing your experience. We are delighted to know you enjoyed your overall stay with us and that you were especially pleased with our courteous associates and the price of your visit. We also appreciate you recognizing Mario for his efforts, and we will surely share your compliments with him. However, we are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also regret the concern you had with our beds. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Thank you again for your feedback, and we look forward to your return visit. Luis Arellano,Complex General Manager

10/10 Excellent

Ronald

Séjour de 3 nuits en avril 2024
Réponse de Mario Mata le 18 mai 2024
Dear Ronald, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Lexington Hotel! All The Best,Mario MataFront Office ManagerLexington Hotel by RL

4/10 Médiocre

harshitha, Farmington Hills

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms were smelling and I had rashes on my skin Maintenance was not that good can improve a lot
Séjour de 5 nuits en avril 2024
Réponse de Mario Mata le 28 avr. 2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

4/10 Médiocre

Manuel Antonio Fernandes

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Yes
Séjour de 5 nuits en avril 2024
Réponse de Mario Mata le 28 avr. 2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

6/10 Satisfaisant

Edgardo

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Shower tub was dirty. Interior needs a little of restoration and location is ok
Séjour de 2 nuits en avril 2024
Réponse de Mario Mata le 28 avr. 2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

10/10 Excellent

shelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is right on the beach! There is a short walk, less than a city block to the water! From check in to check out the staff were very friendly and accommodating. Even one night when I was experiencing a terrible headache, a staff member helped me to get some medicine. I was very miserable, but he was great! I will choose to stay there any chance I get.
Séjour de 2 nuits en avril 2024
Réponse de Mario Mata le 27 avr. 2024
Thank you so much for the positive review. We would love to welcome you back again soon!

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Mario Mata le 28 avr. 2024
Thank you for your review. It is great to see that you enjoyed your time with us.

4/10 Médiocre

TANAISHA A

Les points faibles : Propreté et personnel et service
As soon as i got to the hotel i checked the covers and there was stains. I called downstairs no one answered had to go downstairs to let them know. 9/10 you go downstairs no one is standing at the desk you have to “excuse me, excuse me” until they come out. The parking lot have the dumbest system you have to call them from your cellphone for them to open the gate one of the times we had to call three times before they finally answered the phone. You better hope your phone doesn’t die or no one is chasing you, you’ll get caught. The hotel needs a deep cleaning they need to wipe the spots off the walls, crumbs off the computer chairs and mildew off the cracks of the tub before they let a customer stsy in it.
Séjour de 3 nuits en avril 2024
Réponse de Mario Mata le 28 avr. 2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

8/10 Bien

Syed

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is a poor condition. Lot of noise from other room. Lack of resources of dining. Room complementary staff is not enough.
Séjour de 4 nuits en avril 2024
Réponse de Mario Mata le 27 avr. 2024
Thank you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Lexington Hotel. We would love for you to give us another chance next time.

10/10 Excellent

Shaqwanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Mario Mata le 27 avr. 2024
Thank you for your review. It is great to see that you enjoyed your time with us.