To start with the positives, the staff were fantastic. When we requested basics that weren’t in the room when we arrived, such as coffee, hairdryer and glasses they were promptly delivered to the room. When I registered a complaint about the German cockroach infestation in our room the maintenance man David arrived promptly, pulled out all the kitchen appliances, sprayed and left baits. David went above and beyond and his treatment revealed the cockroaches were a serious concern. Unfortunately, besides the cockroaches which were less apparent after treatment, they were still in the room in droves and were needed to request insect spray. The room wasn’t as advertised. The room in the Expedia photos looked new. Our room was old and in need of attention both in renovation and replacement of furniture. The chairs for the dining table needed replacing as the vinyl had perished. The covers put on to hide this did not help as they were still lumpy and uncomfortable. The lounge was extremely uncomfortable and the springs were perished. It was so bad that we were unable to sit on it for more than a few minutes. As the lounge doubled as a bed this was unacceptable. One of the beds was OK but the other was also in need of replacement. There were no hand towels and the tea towel once moist smelt like Parmesan cheese. I reiterate, I could not fault the staff, especially David, however, this is the dirtiest and most dilapidated place I have ever stayed at.
