Avis vérifié
2/10 Horrible
Grant
27 nov. 2022
Les points faibles : Confort de la chambre et communication
Avoid at all costs
This place is a scam. First I recieved a very aggresive response from the property when I enquired about the bad reviews (on hotels.com and Google). Instead of any reassurance, the owner said I should cancel the booking because he could earn double the money from renting the room to someone else (as the city was sold out due to a concert). Once we arrived the room was covered in *no child abuse* posters and felt very tainted. They then demanded we paid with cash - even though we had already paid with card at the time of booking. They wanted to refund the money to our card so we could then pay by cash - it all felt very dodgy and potentially money laundering or proceeds of crime. They said the money may not come for 1O days and when we refused to pay they removed us from the room onto the streets of Medellin at 11.30pm with nowhere else to go. This is not somewhere you want to stay and absolutely not the people you want to be dealing with. They are aggresive, unpleasant and I suspect into very murky business. I have complained to hotels.com, so far with no satisfactory or meaningful response. I urge them to remove this place from their site and I urge anyone reading this to never book this place.
Grant
Séjour de 4 nuits en novembre 2022