Spahotels in Matlock

'Website details & pictures; a different story to reality. Initial reception - given questionnaire with another guests details, spoke of our ‘standard room’ which I pointed out was incorrect - booked a superior room. MUCH whispering with a colleague and tapping of computer keyboard then told to wait whilst they sorted out a glitch with the system and issues with the superior room availability. Resolved by offering us an upgrade to a Junior Suite…’top of the range’ room. Joke…the website shows a...

'Beautiful property and decor however the main let down was the service of the staff in all areas of the hotel. We experienced poor service at breakfast, the bar, and reception. Staff seemed so disinterested it really made the overall stay unpleasant.'

'Friendly staff, room fantastic, very clean comfortable, nice shower room excellent views, great meals staff very good nothing to much, fantastic breakfast great selection of products. Fantastic hot tubs right temperature very relaxing. Fantastic value for money. I will ne definitely back.'

'I highly recommend this hotel. Very friendly and professional staff. Every member of staff went out of their way to make us feel welcome. An excellent choice of breakfasts included in the price. The restaurant was excellent in the evenings. The location is fantastic with wonderful views of the beautiful Peak countryside.'

'A decent hotel for 3 stars'

'Het hotel heeft een prachtige ligging en is van vroeger uit een herenhuis geweest. De stijl is ook grotendeels behouden gebleven. Het personeel is hartstikke vriendelijk. Jammer dat de kamers zo gedateerd zijn. Ontbijt en diner zijn prima. Dinerkaart mag wel wat worden uitgebreid. '