Hôtel près de Massacre Ghat (Kanpur)

« We recently stayed at The Pristine for 4 days and paid around ₹25,000 for the stay. Unfortunately, the experience did not match the hotel's claimed luxury positioning. Issues during stay: First day dog was barking entire night. Not sure how they allowed a pet in the floor where other guests are staying. Television was not working. Water bottles were not replenished unless requested. Cleaning was done only once in four days. Hand towels were removed and not replaced. However, the main concern...

« Staffs were awesome. Some of, the electrical gadgets inside the room needs to be refurbished. »

« Excellent professional staff,prompt service, good food and very friendly people »

« It was a good experience .Definitely i will recommend to other customers ❤️ »

« The toilets were stinking. »

« Booked this hotel on Expedia as the pictures made it look promising, but do not be deceived! Were provided 2 rooms for 4 guests. First set of rooms had damaged walls, dirty sheets (which we requested to be changed), and odor. We then asked for new room options and the new rooms again, had dirty sheets, odor, and one room had a hole in the bathroom wall allowing mosquitoes into the room. When asking about the sheets, we were informed that the "housekeeper had not come that day" (it was evening...

« Room was very small , even after paying so much money, when my father asked to change the room manager denied it .. »

« The hotel was unreachable on the number mentioned on the booking. There was a hotel with same name although they didn’t had my reservation. Had to struggle with different parties eventually cancelling the reservation and making an on spot reservation to a different hotel. »