Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 14 van 64 beoordelingen" "
10 - Uitstekend
14
Gastenscore: 8 - Goed. 25 van 64 beoordelingen" "
8 - Goed
25
Gastenscore: 6 - Redelijk. 12 van 64 beoordelingen" "
6 - Redelijk
12
Gastenscore: 4 - Matig. 6 van 64 beoordelingen" "
4 - Matig
6
Gastenscore: 2 - Ontzettend slecht. 7 van 64 beoordelingen" "
2 - Ontzettend slecht
7
7,6/10
Netheid
7,6/10
Personeel en service
8,4/10
Voorzieningen
6,6/10
Staat van de accommodatie en faciliteiten
8,8/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Rodrigo
13 jun 2018
Positief: Netheid, personeel en service
Leuke en vriendelijke hotel.
Ik had meer verwacht van de installaties van deze hotel. Maar ontzetend tevreden over de staff en de service in algemeen.
Rodrigo
5 nachten verbleven in juni 2018
Reactie van General Manager op 2 jul 2018
Dear Rodrigo,
We thank you for sharing your experience in respect of your recent stay with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back in the near future.
Regards
General Manager
10/10 – Uitstekend
HELEN
Zakenreiziger
22 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The life guard for the pool left early on one day but we were provided with alternate services which was really great.
HELEN
3 nachten verbleven in februari 2024
10/10 – Uitstekend
Amanda
9 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, comfortable room with two double beds for just myself as a solo traveler; a beautiful pool area. Fantastic buffet dinners and breakfasts — these were the real highlight and the big sellers for me!!! Excellent, flavorful, fresh food!
Amanda
2 nachten verbleven in februari 2024
10/10 – Uitstekend
John
Zakenreiziger
29 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A real pleasure
Avani Lesotho Hotel and casino was a real pleasure during my week long stay. The restaurant never ceased to dissapoint with a superb buffet each evening and wonderful and changing variety for breakfast. Thanks to all the restaurant team, front desk and chambre maids.
John
7 nachten verbleven in januari 2024
8/10 – Goed
Tsugune
8 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
快適なホテルだがスーパーやレストランは少し遠い
Tsugune
1 nacht verbleven in december 2023
6/10 – Redelijk
Cathrine
6 nov 2023
Cathrine
3 nachten verbleven in oktober 2023
Reactie van Emma op 7 nov 2023
Dear Catherine,Thank you for taking your time to review and rate your overall experience at our property. It is our pride to always provide the comfort of a home away from home, great space and exceptional hospitality experience and where we fell short of our brand promises, we apologize for the shortfall. Looking forward to welcoming you in the near future.Regards-Front Office Manager
10/10 – Uitstekend
Refiloe Joseph
1 apr 2023
Refiloe Joseph
1 nacht verbleven in maart 2023
Reactie van Emma op 7 nov 2023
Dear Refiloe,Thank you for taking time to review and rate us. It has been a great pleasure to have you stay with us. Our everyday aim is to exceed guests' expectations and we are glad to hear that you had a great stay experience. Hoping to have you back in the near future.Regards-Front Office Manager
10/10 – Uitstekend
Shawn K
Zakenreiziger
25 mrt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shawn K
3 nachten verbleven in maart 2023
Reactie van Emma op 7 nov 2023
Dear Shawn,Thank you for taking time to rate your experience at our hotel. It is our signature to provide guests with exceptional service and we are delighted to hear that you enjoyed your stay. We look forward to having you back in the near future.Regards-Front Office Manager
8/10 – Goed
Geverifieerde reiziger
Zakenreiziger
7 dec 2021
Positief: Netheid, personeel en service
Geverifieerde reiziger
2 nachten verbleven in november 2021
Reactie van General Manager op 10 dec 2021
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by the feedback from our guests.
We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future.
Regards
General Manager
6/10 – Redelijk
Andrey
Reisde met een groep
22 mrt 2021
Positief: Netheid
Negatief: Personeel en service
Andrey
1 nacht verbleven in maart 2021
Reactie van General Manager op 23 mrt 2021
Dear Andrey,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We apologise for the inconvenience experienced. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
8/10 – Goed
Antonio
Zakenreiziger
16 feb 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Antonio
2 nachten verbleven in februari 2020
Reactie van General Manager op 17 feb 2020
Dear Antonio,
Thank you for choosing our hotel again for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
8/10 – Goed
Margaret
9 feb 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly check-in at reception. All staff helpful and willing.
Pleasant and quiet surroundings with view of garden.
Margaret
1 nacht verbleven in februari 2020
Reactie van General Manager op 10 feb 2020
Dear Margaret,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Uitstekend
champak
14 jan 2020
champak
1 nacht verbleven in januari 2020
4/10 – Matig
Geverifieerde reiziger
Reisde met partner
28 dec 2019
Positief: Netheid
Negatief: Personeel en service
Yleispuitteet jees. Täydellinen joustamattomuus huoneen luovutuksessa ilman mitään perusteluja tai pyyntöä lisämaksusta. Täysin poikkeuksellista. Sanon tämän 165 maata matkustaneena ja tänä vuonna yksin Afrikassa 27 maassa käyneenä.
Geverifieerde reiziger
1 nacht verbleven in december 2019
Reactie van General Manager op 23 jan 2020
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Uitstekend
Geverifieerde reiziger
17 dec 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
2 nachten verbleven in december 2019
Reactie van General Manager op 18 dec 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back in the near future.
Regards
General Manager
8/10 – Goed
Geverifieerde reiziger
Zakenreiziger
27 nov 2019
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Proximity to city center and friendly staff. Cleanliness and easy check in
Geverifieerde reiziger
4 nachten verbleven in november 2019
Reactie van General Manager op 27 nov 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Goed
Geverifieerde reiziger
18 okt 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent accommodation
It was neat and clean
Geverifieerde reiziger
1 nacht verbleven in oktober 2019
Reactie van General Manager op 19 okt 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests.
We look forward to welcoming you back again in the near future to another great stay.
Regards
General Manager
6/10 – Redelijk
Geverifieerde reiziger
8 okt 2019
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in oktober 2019
Reactie van General Manager op 9 okt 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
10/10 – Uitstekend
SANDESH
Zakenreiziger
19 sep 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SANDESH
4 nachten verbleven in september 2019
Reactie van Willem Van Heerden op 23 sep 2019
Dear Sandesh, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager
10/10 – Uitstekend
Geverifieerde reiziger
23 jul 2019
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in juli 2019
Reactie van General Manager op 23 jul 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
10/10 – Uitstekend
sello
22 jul 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
excellent
Very friendly and helpful staff. my stay was short.
sello
1 nacht verbleven in juli 2019
Reactie van General Manager op 22 jul 2019
Dear Sello,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Goed
Terusha
18 jun 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Corporate Hotel - location ideal
The service was really good all round
Terusha
1 nacht verbleven in juni 2019
Reactie van General Manager op 19 jun 2019
Dear Terusha,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Uitstekend
Geverifieerde reiziger
29 mei 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful renovated hotel
It is a beautiful renovated hotel & good breakfast
Geverifieerde reiziger
2 nachten verbleven in mei 2019
Reactie van General Manager op 29 mei 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We have a few areas we are in the processing of completing to enhance the guest experience further and we hope you will approve thereof as well.
We look forward to welcoming you back again in the near future to another awesome experience.
Regards
General Manager
8/10 – Goed
Terusha
27 mei 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient location for business travellers
Initially there was a bit of a challenge as the aircons were not working and there was no hair dryers but once we enquired - we were moved to different rooms and were told that we needed to ask for the hair dryers on arrival - the turnaround time to resolve the query was excellent. The staff were both friendly and helpful.
Terusha
4 nachten verbleven in mei 2019
Reactie van General Manager op 29 mei 2019
Dear Terusha,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We apologise for the inconvenience you experienced and we are finalising the procurement of additional hair dryers.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
2/10 – Ontzettend slecht
Geverifieerde reiziger
22 apr 2019
Geverifieerde reiziger
2 nachten verbleven in april 2019
Reactie van General Manager op 22 apr 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future to an improved experience,
Regards
General Manager
6/10 – Redelijk
Sthembiso
30 mrt 2019
Positief: Netheid
Avani Maseru Get away
The beds were not comfortable for me, the buffet dinner was limiting yet expensive and the breakfast was not interesting and very limiting. The website pictures are different to the actual room when you get to the hotel.
Sthembiso
4 nachten verbleven in maart 2019
Reactie van General Manager op 1 apr 2019
Dear Sthembiso,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
We take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We apologise for not meeting your expectations of both the room as well as the food. We have rechecked the new pictures on the webpage and found them to be in order. There are some very old pictures that were posted by previous guests from many years ago.
We look forward to welcoming you back again in the near future.
Regards
10/10 – Uitstekend
Geverifieerde reiziger
Zakenreiziger, Reisde met partner
20 feb 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice pool and outside area. Restaurant was pleasant and clean. Staff was very friendly and helpful
Geverifieerde reiziger
4 nachten verbleven in februari 2019
Reactie van General Manager op 6 mrt 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Uitstekend
Andres, Bogota
21 jan 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good, close to downtown, comfortable, good wifi and nice staff. After 2 nights I was moved to the other Avani hotel, which was much better. Great stay overall
Andres
3 nachten verbleven in januari 2019
Reactie van General Manager op 23 jan 2019
Dear Andries,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback and we share all reviews with our team members who are motivated by these reviews.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Goed
Geverifieerde reiziger
31 dec 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleases
Friendly staff with all amenities except hair drier in the room
Lukas
1 nacht verbleven in december 2018
Reactie van General Manager op 12 dec 2018
Dear Pleases, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback which we share with all our team members. We apologise for the inconvenience of the missing hairdryer which we will address immediately. We look forward to welcoming you back again in the near future. Regards General Manager
8/10 – Goed
Geverifieerde reiziger
6 dec 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr gut gelegen zur Stadt und zu den Ausfallstr.
Personal sehr bemüht. Restaurant hatte mit dem Buffet große Auswahl.
Geverifieerde reiziger
2 nachten verbleven in december 2018
Reactie van General Manager op 7 dec 2018
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Goed
Geverifieerde reiziger
17 nov 2018
Geverifieerde reiziger
5 nachten verbleven in november 2018
Reactie van General Manager op 18 nov 2018
Dear Anonymous, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We look forward to welcoming you back again in the near future.
Regards
8/10 – Goed
Prisciliah
17 okt 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was amazing.
Prisciliah
3 nachten verbleven in oktober 2018
Reactie van General Manager op 17 okt 2018
Dear Ms Priscillah,
Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back home again in the near future.
Regards
General Manager
8/10 – Goed
Chris
5 okt 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chris
2 nachten verbleven in september 2018
Reactie van General Manager op 7 okt 2018
Dear Chris,
Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Goed
Geverifieerde reiziger
9 aug 2018
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dear Anonymous,
Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We will communicate to the souvenir shop to expand on their range of products.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Goed
Ndiewo, Nairobi
9 jul 2018
Positief: Netheid, personeel en service en comfort kamer
It was a very nice stay and I would stay here again.
Ndiewo
2 nachten verbleven in juni 2018
Reactie van General Manager op 15 jul 2018
Dear Ndiewo,
Thank you for taking of your time to complete the rating and for sharing your experience with us and choosing us for your accommodation requirements.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We share all guest reviews with our team members who are always motivated by such feedback.
We look forward to welcoming you back again.
Regards
General Manager
8/10 – Goed
Maria Luisa
15 apr 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
La amabilidad de Lesotho
Personal sumamente amable. Hotel limpio y cómodo. Habitación amplia y agradable. Wifi excelente. Buen desayuno. Restaurante con una carta corta pero de calidad.
Maria Luisa
Reactie van General Manager op 17 apr 2018
Dear Ms Luisa,
Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Goed
Rahil, Maseru
25 nov 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good
good
Rahil
2 nachten verbleven in november 2017
Dear Rahil,
We thank you for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We will complete the renovation of the hotel by the end of February 2018.
We hope to welcome back in the near future.
Regards
General Manager
8/10 – Goed
Richard
23 sep 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gorgeous views of Maseru
Richard
2 nachten verbleven in september 2017
Dear Richard,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Goed
Akash
30 apr 2017
Positief: Netheid, personeel en service
Friendly staff, good meals, good location. Rooms need to be improved. No working electric plug sockets, non working shower, no signal on many of the TV channels, loud noise from generator running throughout the night, aircon vents held together with prestik
Akash
Dear Akash,
We thank you for sharing your experience in respect of your recent stay with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise for the inconvenience you experienced during your star with us. The power supply in the area was disrupted and we were forced to start our generator to supply electricity to the hotel.
We are well advanced in finalising the project for the refurbishment of the property which will enhance the facilities for your enjoyment.
We hope to welcome back in the near future.
Regards
Area Resident Manager.
2/10 – Ontzettend slecht
AEM, Washington
8 mrt 2017
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Woh
Do you want to wake up to cockroaches in the shower? Do you want to fall asleep to a bat in the curtains? What about the lingering smell of mildew on the carpets or the sound of an air conditioner grating metal on metal? If you answered "yes", then this is the perfect spot for you!
AEM
Reactie van Resident Manager op 13 mrt 2017
Dear AEM, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We are well advanced in finalising the project for the refurbishment of the property which will address inter-alia the facilities as mentioned in your survey. Regards Area Resident Manager
4/10 – Matig
Geverifieerde reiziger
15 jan 2017
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Lesotho is one of the most beautiful countries in southern Africa, I did enjoy being in the country. I felt the hotel was 15 years behind the AVANI brand - it is a backward AVANI Hotel - the smell in the elevator, poor food, stentch of smoke in the corridor was terrible.
Geverifieerde reiziger
Reactie van Area Resident Manager op 20 jan 2017
Dear Guest,
We thank you for sharing your experience in respect of your recent stay with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us.
We thank you for your comments regarding the condition of the hotel. We are well advanced in finalising the project for the refurbishment of the entire property.
We hope to welcome you back in the near future.
Regards
Area Resident Manager
6/10 – Redelijk
Gerrit
16 nov 2016
Negatief: Staat van de accommodatie en faciliteiten
Hotel clean, but extremely old
Stay was okay
Gerrit
Reactie van General Manager op 15 dec 2016
Dear Anonymous,
Thank you for taking of your time and we do appreciate your feedback regarding your stay. We do apoligise for any inconvenience you may have experienced during your stay.
We are in the process of finalising the renovation project planning so that we can then proceed with a full renovation of the property.
Thank you once again and we hope to see you in the near future again.
4/10 – Matig
Bridget
10 okt 2016
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A lot can be done on maintenance
The bath tub was old and looked dirty although it was clean. The electricity was out for a couple of minutes without any information as to what was going on. The shower was not working. The TV reception was poor.
Bridget
8/10 – Goed
Arnold
24 apr 2016
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Arnold
6/10 – Redelijk
Gregory, McKinney, TX
17 feb 2016
Dated Hotel in need of Update
Used to be a Sun Hotel, but changed last summer to an AVANI Hotel. The hotel is in need of an update and overall cleaning. The rooms were okay, but again, dated and worn. Public area looked as though they had be abandoned. Would choose another hotel next time I visit Maseru.
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing with the hotel facillities and cleaniness
Geverifieerde reiziger
2/10 – Ontzettend slecht
Geverifieerde reiziger
22 nov 2015
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotel need total renovation and improvements on all fronts. But the staff are extremely nice and helpful within the bounds of their limited resources. Manager said that hotel will be closed and renovated in 2016. Long overdue!!! Internet pricing is atrocious; but that is a symptom of bad policies regarding Internet and connectivity in Lesotho in general and the lack of competition.
Geverifieerde reiziger
6/10 – Redelijk
Geverifieerde reiziger
27 okt 2015
complexe hôtelier sans charme
complexe hôtelier sans caractère, les chambres sont propres mais ressemblent à toutes les chambres des grands groupes hôteliers.Si vous avez le malheur d'y séjourner un weekend ,la piscine ressemblera à une piscine municipale mais pas à un endroit de détente, tellement les enfants de tout le quartier viennent y barboter.
La wifi n'est pas gratuite comme cela est précisé sur le site
Le personnel de restauration est très agréable , le restaurant propose des formules à un bon rapport qualité prix