4/10 Médiocre
Judy U.
15 mai 2024
Les points forts : Propreté
Very nice condo, however, however the lack of transparency with the host was very unfortunate
The hosts description of the condo, on the very last line stated “construction of painting and minor repairs would be taking place”. HOWEVER WE INCURRED ONE DAY OF 6-8 HOURS OF HAMMERING, DRILLING; DEMOLITION IN THE UNIT NEXT DOOR! The tv service provider was there (3 days after check in) to correct reception of both tv’s, he had to shout to instruct us as the noise was so loud. The host/tv service provider were on the phone the day after we arrived to try to correct the problem with no success. Now the host is accusing us of not being able to operate the television’s! If the repair was so simple why were they not able to correct the problem remotely? We know how to follow instructions! It’s very unfortunate the host is unable to put himself in a guests place and objectively understand the degree of inconvenience we incurred. We requested a credit adjustment, to include associated fees, for 1/2 day each for 2 days and for 1 full day for the extreme noise disruption. The host refused and offered a $125 credit total! This is unacceptable and unfortunately this has forced us to open a dispute with our credit card provider. VRBO tried to reach out to the host with no success. VRBO did provide courtesy compensation. We are being as accurate and honest in this review. We have everything documented, with the noise disruption recorded. With this said what could have been a 5 night relaxing stay turned into a nightmare! We were unable to relocate due to unavailability.
Judy U.
Séjour de 5 nuits en avril 2024