Thanks for the good review. We'll find out why the eggs were cold as they are only supposed to make the in advance during extremely high volume times.

All vegetables at our facility are purchased from Pricesmart (Costco spinoff) or La Colonial supermarkets and immediately refrigerated. Your story is quite interesting considering in any given day, the same vegetables are used on approximately 40 to 50 orders, so if a single person gets sick and "spends 5 days in a hospital" but nobody else reports illness from the same batch of food, it appears that an assumption is being made. Perhaps turning over the test results from the hospital to us so we can make a determination if remedial action is necessary would be a responsible move on your part rather than make specious accusations. Certainly, with 5 days in the hospital, you can advise of the specific test results that would allow a determination of the incubation period for the bacteria or contamination to determine the source or cause.

We offer airport pickup for 7 per car. If you do not receive a response, please follow up via a whatsapp or Telegram call or email to the hotel. We provide shampoo/body wash in each room. We do not provide bar soap as most guests stay 1 night and it'd amount to excessive environmental damage. If the shampoo wasn't there, we wish you would have reached out to reception. We also sell shampoos, soap, toothbrushes, toothpaste, and deodorants in the lobby.

We're glad you enjoyed your stay. As you see our lobby is open 24 hours for food, drinks, or just to hang out.

We're glad you found our facility to meet your specifications.

While you don't explain what happened and only berate the facility, the service we provide goes far beyond any other budget hotel. We have hot food and cold drinks available 24/7 while the 150 hotel closes food at 8p.m., we have 24 hour drivers on staff and we're constantly busy coordinating that. When the electricity goes out, our hotel has a 250kva generator that runs the entire facility including air conditioners while the 150 hotel provides only emergency lighting of the hallways. Our staff are constantly bombarded by requests ranging from ordering pizzas for clients which they do at no charge while the 150 hotel charges 5, holding their luggage at no cost, and doing 24 hour wash and folds for 12.50 while the 150 hotel charges you 3 to wash a pair of socks. So we're not a 150 hotel, but our people are working non-stop 24 hours when other hotels shut off the lights and have a guard hand you a key and say everything is closed.

It wasn't that they gave the room to someone else, it was that several rooms were closed due to a water emergency and they placed you where they could. As far as a discount, they didn't collect any money from you or make you pay as your room was prepaid to a third party travel agency. The staff could have provided you some cold drinks, certainly, and I'll explain to them how to handle this rare situation. As far as the breakfast, we'd prefer not to use vouchers at all and just have an open breakfast. Unfortunately, certain competing hostels have their guests walk in to our facility for breakfast and we accommodate them but charge a small amount. The person who checked you in obviously forgot to give you the coupon, and that was an error which we apologize for.

Thanks for the good review. However, to be clear, we offer airport pickup for 7 and dropoff for 5. To arrange a pickup, we need clients to email us their flight information to arrange a pickup.

We're glad you were pleased. All rooms have a/c and we have food and drinks 24 hours a day.

We're glad you enjoyed your stay. While we serve food 24/7, it's meant to be a snack bar and orders and payments are made by the cashier/front desk while the service is provided by the cooks. We're looking into digital ordering for clients with credit cards, but we experienced too many problems when we had the staff collect payments after a meal the way full service restaurants do.

That's exactly the purpose of our hotel, to service guests the evening they come in or the day before they leave! We're glad we met your needs.

Geesh, we assume they did bring you towels judging from the 5/5. As we stated in other reviews, the city has been running low on water. We have 30,000 litre redundant tanks, but since we were full they ran out. However, within a couple hours, we brought in water trucks to fill the tanks. We're going to purchase additional towels to better accommodate water emergencies.

The staff usually answer the main line (2225-4430), which also works via whatsapp. We're sorry that your room didn't meet your needs, I wish you requested another one. As to towels, we wash them 24 hours a day and probably a better answer was for them to promise to (and follow through) in delivering them to you. (The city has been low on water, so there have been some delays in washing them. We have been bringing in potable water by truck. (That may sound bad, but in Nicaragua, most hotels do not have tanks and when the water is low, the water stops. We have 30,000 litre backup tanks that can be filled by truck in emergencies).

Thanks for the good review. To be clear to other readers, we charge for airport transfers (6 for a pickup and 4 for a dropoff). This allows us to have ala carte pricing so clients only pay for services they use.

Somos un hotel económico donde la mayoría de las personas se hospedan solo una noche antes de irse de vacaciones, por lo que ofrecemos algunas opciones de desayuno modestas. Nuestra ocupación fluctúa desde estar lleno un día hasta solo unas pocas habitaciones al día siguiente, por lo que tener un buffet o más ofertas es insostenible.

If your room was not properly cleaned, we wish you asked for a different one. We don't receive too many dirty room complaints. We do not offer "bar soap" for free but all rooms have a shampoo/body wash and liquid handsoap. The reason is our guests stay a single night usually, and throwing away 60 little bars of soap from a single use every day turned into over 10,000 little bars of soap per year in the trash. As far as towels, ordinarily there are towels in all rooms. During recent water shortages, sometimes they aren't finished washing until the evening and the day maids went home. As to the "pricey" taxi costs, understand the difference between a taxi and private hotel car. A taxi picks you up, takes you to wherever, then immediately finds another client. Our drivers are not taxis. They pick you up, drop you, and return empty. But to be clear, our rates are 6 for airport pickup, 4 for an airport dropoff, and about 15 for a ride into the city (30 minutes). Our gas rates are about 1 a gallon more than the United States and parts for cars are 40% higher. In fact, our car service is a break even situation and isn't a profit center. If you're an experienced Central American traveler, there's the indriver app or you can pay us 2 to drop you on the street where the true taxis are. For the travelers who desire the safety of a hotel employee, our prices are fair.

We're glad we met your needs. The purpose of our hotel is for travelers coming from the airport to start their vacation or trip and for the night before they leave.

Yes, our family rooms have two matrimonials and 1 two level bunk. Sometimes 6 people works out with 2 in each matrimonial then 1 on each level of the bunk.. If that's too tight, guests should consider two rooms.

Sorry we only deserved a 2 out of a 10. We wish you'd have provided us with more info so we can improve.

In Nicaragua, a "motel" is a place you have a secret rendezvous, so even a drive up will be a hotel if they are more family oriented. But the rooms are indeed walkups with their own individual entrance with the lobby in a separate building.

Sorry we did not meet your expectations.