Aan een privéstrand, ligstoelen, parasols, strandlakens

Beoordelingen van LABRANDA Club Makadi

4 out of 5
LABRANDA Club Makadi
34 KM, Hurghada Safaga Road, Makadi Bay, Hurghada

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 45 van 109 beoordelingen" "
Gastenscore: 8 - Goed. 38 van 109 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 109 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 109 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 109 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Barry

Positief: Netheid, personeel en service
8 nachten verbleven in januari 2024
Reactie van Management op 27 jan 2024
Dear Barry, thank you for choosing our Hotel and for sharing your Feedback!We are sorry that we could not reach your expectations!We will do our best to improve our services always!We hope that you give us a second chance!Best regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid
Heel mooie ligging, nabij de zee! Jammer dat er geen toilet dichtbij het zwembad is. Je moet telkens om lopen naar het strand. Het toilet wordt wel vaak gepoetst, om het halfuur en dat is zeker nodig en dit was dik in orde. De sropcontacten in de kamer mochten strategischer zitten, zoals naast het bed om je mobiele telefoon te kunnen opladen. Dit was nu niet het geval. De badkamers zijn wel verouderd dus dat mag dringend gerenoveerd worden met een thermostatische douchekraan.
4 nachten verbleven in november 2019
Reactie van GR op 28 nov 2019
Dear Guests, Thank you for taking the time to submit a review on Expedia. We are glad that you have enjoyed your stay with us and that you have returned home with nice memories of our hotel and the team. The appreciation and appreciation of our guests is our greatest reward and shows us that the quality of our services meets the wishes of our guests. Thanks again for your kind words and we hope to see you again soon. Yours sincerely, Ahmed Roushdy Hotel Manager

10/10 – Uitstekend

ahmed , amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Het was heel leuk het eten was heel goed
Ik heb heel leuk gehad ik ga zeker terug naar deze hotel met mijn hele familie
7 nachten verbleven in februari 2018
Reactie van Ahmed Roshdy Hotel Manager op 22 sep 2018
Dear Mr. Ahmed, Thank you very much for having taken the time to share your feedback following your recent stay at Labranda Club Makadi. We are delighted to read that you enjoyed your holiday and looking forward to welcoming you for another pleasant vacation with your whole Family with us. With best regards, Sincerely, Ahmed Roshdy Hotel Manager

8/10 – Goed

giacomo

Reisde met partner
Positief: Netheid, personeel en service
Buon rapporto qualità/prezzo
7 nachten verbleven in april 2024
Reactie van LABRANDA Club Makadi op 5 mei 2024
Dear Giacomo,thank you for choosing our Hotel and for sharing your experience with us; we will forward your nice words!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

8/10 – Goed

Paolo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Management op 27 jan 2024
Dear Paola,thank you for choosing our Hotel!Thank you very much for your good review! We are always happy and proud to hear, that our Guests spend an amazing time with us!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

4/10 – Matig

Soultana

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Our room was in need of renovation. New Year's Eve was chaotic, we had to run for so long with plates on our hands for us and the kids to a huge buffet. In the end we didn't eat anything. The worst thing was that we all got gastroenteritis. It must have been the food or the water there. The hotel does not offer any excursions. There is only one cab driver there who wants to rip off the guests. Stay away better frm these kind of hotels.
8 nachten verbleven in december 2023
Reactie van Management op 27 jan 2024
Dear Soultana,thank you for choosing our hotel and for sharing your experience afterwards!We are sorry that you experience with us was not as expected!We will take immediate action regarding the mentioned points!It was a pleasure to be your host and we hope that you can give us a second chance!Best regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

6/10 – Redelijk

Luis

Positief: Netheid
Negatief: Personeel en service
6 nachten verbleven in december 2023
Reactie van Management op 27 jan 2024
Dear Luis,thank you for choosing our hotel!We are sorry that we could not reach your expectations!We are always working, to improve our services!We hope that you can give us a second chance!Best regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

8/10 – Goed

Markus

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Klein aber fein.
8 nachten verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Luigi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Siamo stati accolti sin dall’inizio con tanta disponibilità e cordialità… tutto il personale si è sempre dimostrato sorridente e affabile… la cucina davvero ottima e soprattutto la colazione superlativa … hai l’imbarazzo della scelta… mi mancheranno i pancakes espressi e le spremute fatte al momento.. abbiamo passato 3 gg di totale relax senza alcun problema.. il responsabile del ristorante ha accolto ogni nostra richiesta con tanto amore… è davvero bello vedere come tutto lo staff di faccia in 4 per dare il meglio ai suoi ospiti… sono stato in altri resort 5stelle ma nessuno è paragonabile a questo per la passione che ogni persona che ci lavora mette a disposizione dei clienti. LABRANDA CLUB una garanzia. Un abbraccio a tutti :)
3 nachten verbleven in september 2023

8/10 – Goed

Safia

Reisde met een groep
Positief: Personeel en service, voorzieningen
The rooms given to us at first were not up to standard, we then changed to rooms that were much better. The WIFI does not work and the food is decent. The staff are incredible which made the experience 10 times better.
6 nachten verbleven in juli 2023
Reactie van LABRANDA Club Makadi op 20 aug 2023
Dear Safia,thank you for choosing our hotel!We are happy that you liked the food and the staff so much! Regarding the wifi we will take action!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A wonderful stay in labranda club makadi
Really it was a wounderful stay,very nice sandy beach,well maintained resort.very active and polite staff…cleaned room every day….highly recommended
4 nachten verbleven in mei 2023
Reactie van LABRANDA Club Makadi op 20 aug 2023
Dear Guest,thank you for choosing our hotel!We are happy that you enjoyed your stay with us so much and especially liked the staff, the cleanliness, the room and the hotel in general so much!it was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

10/10 – Uitstekend

emad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
outstanding stay in labranda club makadi
Amazing stay exceeds my expectations,clean room,well maintained …very nice beach,tasty variant food suitable for every one…..highly recommended
4 nachten verbleven in mei 2023
Reactie van LABRANDA Club Makadi op 20 aug 2023
Dear Emad,thank you for choosing our hotel!We are happy that you enjoyed your stay with us so much and especially liked the beach, the food, the room and the staff!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,hedi Ben AissaCEO MPE Hotelsand the entire Team

10/10 – Uitstekend

Sandrine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel magnifique tout est top sauf pour moi l'endroit qui est hors de la ville sinon rien a reprocher buffet immense et choix énorme propreté impeccable et personnel très gentil et serviable mérite 5 étoiles
14 nachten verbleven in maart 2023
Reactie van LABRANDA Club Makadi op 20 aug 2023
Dear Sandrine,thank you for choosing our hotel!We are proud that you enjoyed your stay with us so much and especially liked the staff!it was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotels and the entire Team

10/10 – Uitstekend

Nathalie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superbes vacances
Labranda club makadi pourquoi finir l'année c'est le top. Un reveillon d'exception au bord de la piscine. L'hotel est super bien situé (les pieds dans l'eau), propre, la piscine chauffée à 28. Nourriture excellente. Le +++ : le personnel toujours attentionné et souriant. Bref une très bonne adresse à Hurghada
12 nachten verbleven in december 2022
Reactie van LABRANDA Club Makadi op 20 aug 2023
Dear Nathalie,thank you for choosing our hotel!We are happy that you enjoyed your stay with us so much and especially liked the pool, the food and the staff! We will forward your nice words!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,Hedi Ben AissaCEO MPE Hotelsand the entire Team

10/10 – Uitstekend

Ema

Reactie van LABRANDA Club Makadi op 20 aug 2023
Dear Ema,thank you for choosing our hotel!We are happy that you enjoyed your stay with us so much!It was a pleasure to be your host and we hope to welcome you back again soon!With kind regards,hedi Ben AissaCEO MPE Hotelsand the entire Team

8/10 – Goed

CHAD

Reisde met familie
Positief: Netheid, personeel en service
The property was decent, it’s definitely getting a little bit of wear, but the staff was great, and so was the food. The rooms were clean, and decent. It was more geared for a older crowd
7 nachten verbleven in november 2022

10/10 – Uitstekend

Bruno

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property, with private beach, a small sand island reachable by a short swim. Huge swimming pool (could be deeper, max is 1,60 which is not ideal to dive). Unlimited food, with a rich variety, bar only serve a specific list of alcoholic drinks, but actually they’re not that bad. A la carte restaurants are really bad, they failed to recreate gastronomy of this themed restaurants. Buffet restaurant is way better, they also have themed dinner (eg Spanish, Slavic…). Rooms are comfortable, equipped with the necessary amenities. If you’re a smoker, buy some cigarets packs before because they will charge you twice the price you’d pay in Cairo. The entertaining team is really catchy and there’s a lot of activities for those who want to have some fun in the pool or the beach. Overall, the staff is kind and helpful, but unfortunately there are a lot of tour sellers there, even around the pool, they are a bit persevering, but polite. A bar open until 3:00 would be funnier.
3 nachten verbleven in november 2022

2/10 – Ontzettend slecht

Heba

5 nachten verbleven in oktober 2022

10/10 – Uitstekend

Tarek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Yossr

Reisde met familie
Negatief: Netheid, personeel en service en comfort kamer
Bad customer service
Three days of my trip waiting to solve the A/c problem alot of calls with alot of no response After three days i go to the reception at 4am that I can't sleep from the A/c which give as hot air
5 nachten verbleven in oktober 2022

8/10 – Goed

SAMIR

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very good experience
The hotel is lovely and comfortable with lots of activities for kids and adults.
4 nachten verbleven in september 2022

10/10 – Uitstekend

Sylvia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is friendly, the animation / entertainment team is great, the food is amazing and the activities and excursions are nice and well priced. I would definitely go again.
13 nachten verbleven in mei 2022

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in april 2022

8/10 – Goed

Maria Dolores

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Es un hotel comodo con bastantes cosas para hacer y buenos servicios relacion calidad precio, por la noche hay varios restaurantes a los que puedes optar para cenar que estan muy bien
4 nachten verbleven in april 2022

10/10 – Uitstekend

Ana Belen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2022

8/10 – Goed

Olivia Marie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mon hôtel préféré
Très bon hôtel pour passer de belles vacances. Service impeccable, personnel au top. Hotel de bonne taille avec accès direct à la plage. Chambres spacieuses. Très grande piscine. Tout est là et fait pour passer un bon séjour.
13 nachten verbleven in maart 2022

6/10 – Redelijk

Eman

5 nachten verbleven in september 2021

8/10 – Goed

Mahmoud

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2021

2/10 – Ontzettend slecht

Mazin Mohamad, Heliopolis

6 nachten verbleven in augustus 2021

10/10 – Uitstekend

Mohamad

6 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyable Stay
Friendly atmosphere, nice place.
6 nachten verbleven in augustus 2021

8/10 – Goed

Hatem

3 nachten verbleven in augustus 2021

10/10 – Uitstekend

Adel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was beautiful and delicious! So many options! The waitstaff was attentive and polite! We had an amazing time!!!
5 nachten verbleven in augustus 2021

10/10 – Uitstekend

Ahmed

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2021

4/10 – Matig

taymor

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slitet hotell och dåligt städat men hjälpsam pesonal i receptionen.
3 nachten verbleven in juli 2021

10/10 – Uitstekend

Amira

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disappointing service and amenities. Room service took 30 minutes to cook a cheeseburger and another 35 minutes for a pizza on a different day. The house cleaning wouldn't answer the phone and didn't fix the lack of hot water issue. The gym is very small with only 1 treadmill and old equipment that doesn't have numbers on the weights. Location of the resort is isolated, its a 30 minute drive to another restaurant.
3 nachten verbleven in december 2020
Reactie van Labranda op 4 jan 2021
Dear guest, Thank you for taking time and giving the feedback. We are very sorry that your holiday spent in our hotel didn’t meet your expectations. We will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us. Kindly we would like to inform you, that we do have in house our guest relation and as well your tour rep which are available to notice your comments and give a successful help for each guest. We hope sincerely to see you again in Labranda Club Makadi. With best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 – Uitstekend

Mahmoud

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2020
Reactie van Labranda op 4 jan 2021
Dear Mr Mahmoud, Thank you very much for choosing Labranda Club Makadi and for taking time to share your positive feedback! Your opinion is very important for us. We are glad to know that you satisfied with our service and spent great time with us. Looking forward to meet you again in our hotel. Best Regards and Happy New Year! Hedi Ben Aissa Cluster General Manager end the entire team

8/10 – Goed

mohamed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2020
Reactie van Labranda op 18 dec 2020
Dear Mr. Mohamed, Thank you very much for your very positive rating on Expedia of your recent holiday with us at Labranda Club Makadi. We are glad to know that you enjoyed your vacation with us. It was our pleasure to host you and we are looking forward to welcoming you back soon. Sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simply Incredible
This place was the best. As the 4 star property was closed, we were upgraded to their adjacent 5 star property. From the perfect room to the welcoming staff and the relaxing and beautiful atmosphere, everything was incredible. Thank you!
1 nacht verbleven in november 2020
Reactie van Labranda op 18 dec 2020
Dear Mr.Daniel, Thank you so much for taking your valuable time to write your opinion about the lovely Labranda and share them with all the other people who follows those reviews. You gave a light for the one who looking for a hotel for their holiday. We forward this positive comment with all our department heads and the Entertainment team as well. We are really looking forward to welcome you again very soon. Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 – Goed

Crystal, Montréal

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
La plage est belle et la mer superble. Animation présente et divertisante. Les chambres étaient belles. Propreté des chambres est bonne. Seul inc, le personnel de la récdption était terrible.
12 nachten verbleven in november 2020
Reactie van Labranda Club op 18 dec 2020
Dear Guest, Thank you very much for your very review on Expedia of your recent holiday with us at Labranda Club Makadi. We are glad that you enjoyed our beach and sea, entertainment and service. We are very sorry that your holiday spent in our hotel didn’t meet all your expectations Thank you for your comments about reception desk. We will consider your remarks for taking remedial actions and we would like to improve your opinion next time you visit us. It was our pleasure to host your vacation and we are looking forward to welcoming you back soon. Sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 – Goed

Raju

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ingen Wi-Fi i rummet ..
10 nachten verbleven in oktober 2020

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
i like it
it was good stay overall i would like to try it again
3 nachten verbleven in oktober 2020
Reactie van Response on Review Pro op 2 nov 2020
Dear Mr. Joseph, Firstly, we would like to thank you for taking the time and share a lovely feedback on Expedia after your holiday in our neighbor hotel Labranda Royal Makadi. We are very glad to know that your expectations from holiday were satisfied by our service and facilities. We would like to welcome you in Labranda Hotels again. We are always ready to do our best to make your holiday unforgettable. Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Personeel en service
•Staff of reception, restaurant, housekeeping and animation are very friendly and helpful especially Ahmed Ibrahim in reception, Essam in animation and Osama in the open buffet restaurant. •The food is not suitable for a 4-star hotel, some breakfast items are poor in quality and variety like cheeses, bakery is very good and service too. •The beach is beautiful, but it lacks a warning to the guest not to pick stones from the seabed and throw it on the beach because of the danger involved. • The only negative comment would be on the old rooms, shabby furniture and frosty appliances such as the minibar .
7 nachten verbleven in september 2020
Reactie van Response on Expedia group op 2 nov 2020
Dear Guest, We thank you for you sincere feedback. We are really glad that you enjoyed many things in our hotel. Every day our entire team works hard to ensure that every moment of your vacation is filled with incredible pleasure and comfort. We are also very sorry that you had moments which upset you. We made all the necessary conclusions for ourselves be reading your message. Any criticism helps us to get better. So we really hope that one day you will still give us a chance and your next visit will bring you only pleasure. See you soon! Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

2/10 – Ontzettend slecht

mina

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
used to be good but no more
worst place ever
3 nachten verbleven in september 2020
Reactie van Response on Review Pro op 2 nov 2020
Dear Mr. Mina, The feedback of all our guests is very important for us, thought we sincerely regret to read about your dissatisfaction hereby. We kindly would like to inform you that you can always contact the Guest Relation or Reception desk in case of any questions or problems during your stay, in order to solve any problem as quick and convenient as possible. We truly regret to read that our hotel has not have an opportunity to assist you. The opinions and comments of all our guests are vital for us in order to overlook our services and to see if and where we can improve our services, we will share your comment with our management, though for the future we advice you to share your dissatisfaction on the spot. Despite reading otherwise, we hope to welcome you again at Labranda Club Makadi, in order to convince you of our services and for you to spend a lovely holiday. Sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team

2/10 – Ontzettend slecht

mina

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
TERRIBLE
JUST DONT IT BETER FOR U TO STAY IN ANY HOTEL IN HURGADA THAN THAT THE HOTEL HAVE THE WORST STAF EVER THEY DISCRINATE AGAINST HANDICAPPED PPL ,WE ASK FOR ROOM WITH HANICAPPED ACCESS THEY ASK FOR MONEY AND MR AHMED IBRHEM IN THE FRONT DESK MAKE FUN OF US
3 nachten verbleven in september 2020
Reactie van Response on Expedia group op 2 nov 2020
Dear Mr. Mina, We are incredibly sorry that at such a wonderful time for everyone as a vacation, you had to experience a sense of disappointment. We really understand how unpleasant it is sometimes to feel moments that do not meet your expectations. At Labranda Hotels, our priority is always guests satisfaction. If you had visited the guest relations desk when we were at the hotel, we could assist you. Your comment have been shared with the relevant department managers and necessary measures will be taken. We hope you give s another chance to make it up to you. Best regards, Hedi Ben Aissa Cluster General Manager and the entire Team

4/10 – Matig

Eslam

Reisde met familie
Negatief: Personeel en service
Worst three days in Hurghada
At the first day food wasn't bad. Second day the rice and chicken wasn’t cooked and I asked chief if tasted before they served said yes ( no comment). Mr. Sherif (assistant head waiter) very helpful and friendly he invited my family and I in oriental restaurant, food was fine but grilled checkin needs to be more marinated as I explained this to him. During check out I spent like 30 minutes try to call the front office to send bell man to carry my bags with no answer and I had to carry them to lobby and when I spoke to receptionist he didn’t even apologize.
3 nachten verbleven in september 2020
Reactie van response on Expedia group op 2 nov 2020
Dear Mr. Eslam, We appreciate you taking the time to write a review about your recent stay with us and sincerely apologize that it did not meet your expectations. We have noted each and every single one of your notes and please be assured the necessary amends will be in place to further refine guests experiences and especially the food and services are reported to the management. We certainly take your comments very seriously as we want to make adjustments where needed. We hope you give us another chance to make it. With kind regards, Hedi Ben Aissa Cluster General Manager and the entire Team

8/10 – Goed

Mahmoud

Positief: Personeel en service, comfort kamer
Good value for money
Like Food , beach , staff Note : Hotel needs renovation in rooms (bathroom for ex )
2 nachten verbleven in september 2020
Reactie van Hedi Ben Aissa op 15 sep 2020
Dear Guest, sunny greeting from Labranda Club Makadi Bay. Thank you for your stay with us and for sharing your experience with other travelers. We are pleased to read that you liked the food, sandy beach and our lovely stuff in general. Kindly be informed that we forward your negative points to the responsible departments. It would be a pleasure for us to welcome you soon in our hotel again. We wish you all the best! Sincerely, Hedi Ben Aissa Cluster General Manager and the entire Team