2/10 – Ontzettend slecht
Jennifer, Fort Worth
Reisde met partner, Reisde met familie
22 nov 2025
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Deeply Disappointing Stay
If I could give zero stars, I would. I understand that game weekends come at a premium, but charging $300 a night for rooms that normally run around $100 is one thing - delivering the bare minimum is another. Shockingly, even that didn't happen here. Our room was falling apart and dirty from the moment we walked in. The TV, shower head, and toilet paper holder were all coming out of the wall. There was mold, stained bedding, and an overall level of neglect that was completely unacceptable for any hotel, let alone a Hilton-branded property. Housekeeping never came. When we asked the front desk if they could at least refresh towels and bedding while we went out for dinner, we were met with eye rolls and an attitude that made it clear we were an inconvenience. And what did they do? The absolute least. They dropped off "clean" towels and threw a new mattress cover on top of the same stained comforter. They didn't clean, didn't remove dirty towels (which we had placed in the shower clearly to be taken), didn't refresh anything, didn't pick up a thing. For $300 a night, I expected at least a clean, functional room and basic hospitality. Instead, we received a broken, dirty room and dismissive service. If there had been any availability elsewhere, we would have left immediately. I will never stay here again, and I will never recommend this hotel to anyone. They should be ashamed of themselves.
Jennifer
2 nachten verbleven in november 2025