Bar (ter plaatse)

Beoordelingen van The Dilly

5 out of 5
The Dilly
21 Piccadilly, London, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 450 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 271 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 158 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 51 van 1007 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Alain

4 nachten verbleven in februari 2024
Reactie van Selim Atias op 26 feb 2024
Dear Alain,Thank you for your positive 8/10 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

Ronald

2 nachten verbleven in februari 2024
Reactie van Selim Atias op 26 mrt 2024
Dear Ronald,We appreciate your 3/5 rating and value your feedback. We're glad your stay was enjoyable, and we acknowledge that there is always room for improvement. Rest assured, we are committed to enhancing our services and hope to provide you with a more fulfilling experience on your next visit.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

Hanife

Positief: Netheid, personeel en service
Mooie ligging en n super vriendelijk personeel. We kregen een gratis ontbijt ter compensatie omdat kamer nog niet gereed was bij aankomst, ontbijt was heerlijk!! Voor de rest prima hotel om te overnachten. Verwarming steeds te hoog en niet te regelen dus in nacht vaak zonder deken geslapen. Ramen kunnen niet open jammer
6 nachten verbleven in januari 2024
Reactie van Selim Atias op 28 jan 2024
Dear Hanife,We are absolutely delighted to receive your 4/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

Isabelle

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Séjour agréable comme toujours. C'est la 4ème fois que je me rends au Dilly ... seul bémol pour mon séjour, la salle de déjeuner était indisponible lors du premier, nous étions donc assis à de grandes tables et le buffet était réduit. Le soir, impossible de prendre un cocktail au bar car il était privatisé. C'est très dommage de ne pas en avoir été informé et de ne pas avoir profité d'une réduction lors de notre réservation car j'avais été habitué à une autre qualité de services !
2 nachten verbleven in januari 2024
Reactie van Selim Atias op 20 jan 2024
Dear Isabelle,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Martin, Rijssen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Echt een super hotel, hartje centrum london, beter kan niet, sfeervol, mooie ruime kamer, leuke bar. En dat voor een ongekend lage prijs. Kan zijn dat ik geluk had maar omdat het maandag op dinsdag was. Locatie top, alleen parkeren is een drama en way to expensive 60£
1 nacht verbleven in januari 2024
Reactie van Selim Atias op 17 jan 2024
Dear Martin.We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

4/10 – Matig

Jesper

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Great location, “superior” double room not so great unfortunately.
2 nachten verbleven in augustus 2023
Reactie van Selim Atias op 6 sep 2023
Dear Jesper,Thank you for taking the time to share your feedback regarding your recent stay at The Dilly Hotel. We are also excited to share that The Dilly Hotel is under the ownership of the Leonardo chain, and they have ambitious plans for refurbishment. This investment will undoubtedly enhance our product and facilities, ensuring a more enjoyable experience for valued guests like you.We look forward to the opportunity to host you again in the very near future.Yours sincerely, Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Gerard

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel on a perfect location close to Piccadilly
2 nachten verbleven in juli 2023
Reactie van Selim Atias op 6 sep 2023
Dear Gerard,Thank you for your positive feedback about your stay at The Dilly Hotel. We're thrilled to hear that you enjoyed our superb location right in Piccadilly and that our staff exceeded your expectations.Your satisfaction is our top priority, and we appreciate your kind words. We hope to have the pleasure of welcoming you back to The Dilly Hotel in the future for another great experience.Yours sincerely, Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Selim Atias op 6 sep 2023
Dear Guest, We sincerely appreciate you taking the time to leave us a review. It brings us great joy to learn that our team exceeded your expectations and that you had an enjoyable stay.Your feedback means the world to us, and we look forward to the opportunity to host you again in the future. Thank you for choosing The Dilly Hotel, and we can't wait to welcome you back!Yours sincerely, Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Kris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and helpful
Reactie van John - Guest Relations Manager op 19 jan 2023
Dear Kris, Thank you so much for your kind words – we're thrilled to have been able to provide you with such a wonderful stay. We pride ourselves on delivering excellent customer service and are glad that this was evident during your time with us. We hope to welcome you back again soon. Warm wishes, John - Guest Relations Manager

10/10 – Uitstekend

A L

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Geweldige ligging
Geweldige ligging. Alles prima behalve de airco , die was niet te regelen en te warm
2 nachten verbleven in april 2022
Reactie van Sara op 10 apr 2022
Dear A L, Thank you for taking the time to review your recent stay and sharing your great feedback, we truly appreciate it. We are thrilled to see that you enjoyed your time with us overall. Please let me apologise for the temperature in the room being too warm. This is very valued feedback for us to work on. We would love to welcome you back at The Dilly again in the future. Kind regards, Sara

10/10 – Uitstekend

A L

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect
Geweldige service van bijzonder vriendelijk personeel
2 nachten verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtig ontbijtrestaurant. Mooi zwembad... grote kamers
1 nacht verbleven in september 2019
Reactie van LeMeridienPiccadilly op 3 okt 2019
Dear Guest, thank you for taking the time to review your recent stay at Le Meridien Piccadilly. It is wonderful to read you enjoyed our restaurant, swimming pool and rooms. Should your travels bring you back to London please do not hesitate to contact us directly and we will ensure another memorable stay. Kind regards, Sandra

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Lokatie is prima. Nieuw bed, maar overig meubilair en tapijt is sterk verouderd. Badkamer is gedateerd, vieze voegen en kalkvlekken in bad. Toilet trekt niet goed door en wasbakplug blijft hangen. Geen douchec-gelo alleen bodylotion en haarcrème. Ontbijt duur en wordt onvoldoende bijgevuld. Wel mooie ontbijtruimte. Bar pas om 17.00 uur open en duur.
2 nachten verbleven in december 2018
Reactie van Victoria Marcato op 17 dec 2018
Dear Mr./Mrs. Thank you for taking the time to share your feedback with us. I am sorry to hear that your overall experience has not been up to your expectations. Kindly be informed that soon the Hotel will go under a full renovation which one will give to the Hotel a new design and style. Please accept my sincere apologies with the amenities in the bathroom and rest assure that your feedback will be shared with the head department in order to take appropiate actions. I sincerely hope that we have the chance of welcoming you back to us in the near future. Should this be the case, please feel free to contact me personally I assure you that our team and I will take an extreme care of you. Kind regards, VICTORIA MARCATO Assistant Manager Guest Services/Duty Manager

8/10 – Goed

Chung Ho

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Poor water supply and and hard to flush toilet
1 nacht verbleven in mei 2024

8/10 – Goed

catherine marie henriette

Positief: Netheid
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Rebecca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property. Location great. Staff very friendly and accommodating. Very good size to rooms and bed very comfortable. Only issue was room was rather warm and air conditioning didn’t seem to cool.
1 nacht verbleven in mei 2024
Reactie van Selim Atias op 24 mei 2024
Dear Rebecca,, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

2/10 – Ontzettend slecht

Joseph

The hotel was nice but the room was filthy
1 nacht verbleven in mei 2024
Reactie van Selim Atias op 17 mei 2024
Dear Joseph,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Steven, Calgary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Dilly is in a great location for getting around London. On top of that the hotel stay was enjoyable. Friendly staff, a great breakfast buffet to start the day. A nice lounge to unwind in and a lovely dining room. We plan to use the Dilly as our London go to hotel in the future for its great location to all forms of transportation for getting around London.
3 nachten verbleven in mei 2024
Reactie van Selim Atias op 17 mei 2024
Dear Steven, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

MRM

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had the most amazing 4 night stay at the Dilly. The service was phenomenal from front desk, concierge, bell hops, and anyone we encountered really. The hotel was comfortable and felt upscale. My last night there they dropped off Champaign, fresh fruit and treats). You can’t beat the location for central to shopping (Regent St , Bond st shops, Fortum and Mason) dining (SoHo and Carnaby) and tube stations (Piccadilly and Greenpark are both close by). We definitely stay here again when I stay in London.
4 nachten verbleven in mei 2024
Reactie van Selim Atias op 17 mei 2024
Dear MRM, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

Niall

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location for shows, dining and shopping
4 nachten verbleven in mei 2024
Reactie van Selim Atias op 17 mei 2024
Dear Niall,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

4/10 – Matig

Kinga Marta

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Selim Atias op 17 mei 2024
Dear Kinga Marta,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Ariane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in mei 2024
Reactie van Selim Atias op 17 mei 2024
Dear Ariane, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

4/10 – Matig

Henrik

Reisde met partner
Positief: Personeel en service, voorzieningen
The location is ideal for enjoying so many of the things London is known for.
2 nachten verbleven in april 2024
Reactie van Selim Atias op 28 apr 2024
Dear Henrik,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

kristian

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Selim Atias op 28 apr 2024
Dear Kristian,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Regan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our first trip to London and the hotel did not disappoint! The staff was amazing and helped us navigate the underground. Loved being close to Piccadilly Circus and the parks and other sites we wanted to see. Would stay here again in a heartbeat!
2 nachten verbleven in april 2024
Reactie van Selim Atias op 28 apr 2024
Dear Regan, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

Takenori

1 nacht verbleven in april 2024
Reactie van Selim Atias op 17 mei 2024
Dear Takenori,We appreciate your 3/5 rating and value your feedback. We're glad your stay was enjoyable, and we acknowledge that there is always room for improvement. Rest assured, we are committed to enhancing our services and hope to provide you with a more fulfilling experience on your next visit.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Kavita

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The hotel is located conveniently to many attractions, and the tube. The service was great, as was the size of the rooms (larger than other European hotel rooms). The only down side is that the property is a bit older (especially the bathrooms) and could use some renovations, but that did not stop us from enjoying the property!
3 nachten verbleven in april 2024
Reactie van Selim Atias op 22 apr 2024
Dear Kativa,Thank you for sharing your wonderful experience at The Dilly Hotel. We're thrilled to hear our central location in London's heart enhanced your stay, providing easy access to the city's best attractions. It's gratifying to know our staff's service met your expectations, reflecting our commitment to exceptional hospitality.Your kind words are a significant encouragement to our team, and we're delighted to have contributed positively to your visit. Ensuring our guests feel valued and well-cared for is our top priority, and feedback like yours affirms we're on the right path.We look forward to the pleasure of welcoming you back to The Dilly Hotel for another memorable stay in London.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

4/10 – Matig

Mark

Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Very tired rooms, so many things not working. Room service impossible to get hold of. Extremely expensive dining surcharges.
4 nachten verbleven in april 2024
Reactie van Selim Atias op 22 apr 2024
Dear Mark,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

Rachel

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Great entrance to the hotel, room was good and as described, service in the lounge bar was extremely slow, staff didn’t know what was on the drinks menu and I’m still waiting for a jug of hot water for my pot of tea! Probably will stay again, due to location of hotel.
1 nacht verbleven in april 2024
Reactie van Selim Atias op 22 apr 2024
Dear Rachel,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly

10/10 – Uitstekend

Britt

2 nachten verbleven in april 2024
Reactie van Selim Atias op 17 mei 2024
Dear Britt, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

irina

Reisde met partner
Positief: Personeel en service
Tub looks worn out and dirty. Carpet is old. Paint pealing on the windows. The room was very dusty, even after we had our room cleaned
4 nachten verbleven in april 2024
Reactie van Selim Atias op 22 apr 2024
Dear Irina,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Karolin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir bekamen das Zimmer 902, welches sich in der obersten Etage befand. Von dort aus konnte man sogar den Big Ben sehen. Es war alles sehr sauber, nur die Fensterrahmen schon etwas heruntergekommen. Der Fußboden hatte sehr geknarrt, was die im Raum unter uns hoffentlich nicht störte. Zu Beginn hatte sich unser Fernseher nach ein paar Sekunden stets ausgeschaltet. Darum kümmerte sich sofort einer vom Personal und als dies nicht half, wurde ein neuer Fernseher eingebaut. Dieser funktionierte dann auch. Das Personal war stets freundlich. Zum Essen kann ich nichts sagen, da wir ohne Verpflegung buchten. Ich würde jederzeit wieder dieses Hotel wählen.
6 nachten verbleven in maart 2024
Reactie van Selim Atias op 22 apr 2024
Dear Karolin,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

Curtis

9 nachten verbleven in maart 2024
Reactie van Selim Atias op 28 apr 2024
Dear Curtis,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

John

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location but definitely not 5 star
1 nacht verbleven in april 2024
Reactie van Selim Atias op 22 apr 2024
Dear John,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

Nicola

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
This hotel was having construction work done that started early in the morning! It was extremely noisy and although we had 4 guests in one room they only accommodated two.
1 nacht verbleven in april 2024
Reactie van Selim Atias op 6 apr 2024
Dear Nicola, We deeply apologize for the disruption caused by the construction work during your stay and the oversight in accommodating all guests adequately in your room. We understand the importance of a peaceful environment and comfort for all our guests, especially when traveling in a group.Please be assured that your feedback is taken to heart and actions are being implemented to manage the construction schedule more efficiently to minimize any disturbance to our guests. Additionally, we are reviewing our room allocation processes to ensure that every guest’s needs are fully met.We appreciate your patience and understanding as we work through these improvements. We hope to have another opportunity to serve you better in the future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Manoj

1 nacht verbleven in maart 2024
Reactie van Selim Atias op 28 apr 2024
Dear Manoj,, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

laury

Reisde met familie
Positief: Personeel en service, voorzieningen
Loved the location and the architecture of the building. But the rooms need a big time update. I booked 2 rooms as we were 4 people in my family. Both rooms were very hot. We didn’t have control for the temperature and the windows were sealed . We couldn’t get fresh air. The linen were not soft , and the bathrooms are outdated. In the positive side, the staff were very kind and respectful, and the location there is the best!!! I walked to all the places I wanted to see from there.
6 nachten verbleven in maart 2024
Reactie van Selim Atias op 1 apr 2024
Dear Laury,Thank you for sharing your wonderful experience at The Dilly Hotel. We're thrilled to hear our central location in London's heart enhanced your stay, providing easy access to the city's best attractions. It's gratifying to know our staff's service met your expectations, reflecting our commitment to exceptional hospitality.Your kind words are a significant encouragement to our team, and we're delighted to have contributed positively to your visit. Ensuring our guests feel valued and well-cared for is our top priority, and feedback like yours affirms we're on the right path.We look forward to the pleasure of welcoming you back to The Dilly Hotel for another memorable stay in London.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Kathryn H.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is in the heart of London. It is easy to get everywhere from the Piccadilly Vircus stop. The hotel was clean and the staff was very friendly. We bought the room package with breakfast and I was so glad we did. Lots of food options and a beautiful setting. Definitely would stay here again!
2 nachten verbleven in maart 2024
Reactie van Selim Atias op 1 apr 2024
Dear Kathryn , We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Juliet

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great character, fabulous location. Really nice and helpful staff.
4 nachten verbleven in maart 2024
Reactie van Selim Atias op 1 apr 2024
Dear Juliet,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Muna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel is very nice, safe, rooms were specious and very comfortable. The staff were amazing, they will go out of their way to accommodate you. Location is perfect. Walking distance to all the restaurants, cafés, museums and shops. Close to alot of transportation. I would come again for sure
4 nachten verbleven in maart 2024
Reactie van Selim Atias op 1 apr 2024
Dear Muna,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

Harnarane

Positief: Netheid
Definitely not a 5 star hotel
5 nachten verbleven in maart 2024
Reactie van Selim Atias op 1 apr 2024
Dear Harnarane,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

Warline

Reisde met partner
Positief: Voorzieningen
My stay was satisfactory overall. The highlight of this property is undoubtedly its location. Situated in the heart of the city, it's perfect for first-time visitors keen on exploring the area's attractions. The lobby exuded a welcoming atmosphere, with ample seating available for guests while they wait for their rooms to be prepared. However, once in the room, it was evident that the property is showing signs of wear and tear. The carpet appeared visibly dirty, hinting at a lack of recent renovations. While it's clear the hotel once boasted a higher standard, it seems to have fallen behind in maintenance. The bathroom, unfortunately, didn't meet expectations either. It felt less than clean, with the presence of a smelly shower curtain detracting from the overall experience. On a more positive note, breakfast was a pleasant experience. The breakfast hall was well-lit, contributing to a comfortable dining atmosphere. While the property may not live up to a true four-star standard, it adequately serves its purpose. In conclusion, while the hotel's location and welcoming lobby are commendable, its aging facilities and cleanliness issues detract from its overall appeal.
3 nachten verbleven in maart 2024
Reactie van Selim Atias op 1 apr 2024
Dear Warline, We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It is heartening to know that our strategically central location, proximate to a myriad of London's attractions, contributed positively to your experience.I am pleased to share with you that The Dilly Hotel, being a distinguished part of the Leonardo Chain, has exciting refurbishment plans on the horizon, set to commence in the beginning of 2025. These enhancements will undoubtedly allow us to present an improved array of products and facilities for our valued guests such as yourself. It would be our pleasure to extend a warm welcome to you once again, and we look forward to being your home in the heart of London in the near future. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

Tanya, Thunder Bay

6 nachten verbleven in maart 2024
Reactie van Selim Atias op 22 apr 2024
Dear Tanya,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Senga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Selim Atias op 26 mrt 2024
Dear Senga, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best location in London.
2 nachten verbleven in maart 2024
Reactie van Selim Atias op 26 mrt 2024
Dear Matthew, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Ross

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay at The Dilly for my wife's 40th birthday and the hotel and the staff could not be more accommodating. A special mention to Heather who went above and beyond to make our stay simply the best with some fantastic personal touches. Thank you Heather & The Dilly
1 nacht verbleven in maart 2024
Reactie van Selim Atias op 26 mrt 2024
Dear Ross, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

Brad, Victoria

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Selim Atias op 26 mrt 2024
Dear Peter,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

6/10 – Redelijk

Tamara

Reisde met familie
Positief: Netheid
Service staff were good however check in was a mess. Despite arriving early and being checked in without being giving room numbers. When we came back at 15.00 only one room was ready. I was assured that both rooms were in same floor. So we proceeded to go out and get the other room upon return. Only to find I was allocated a room on the 2nd floor instead of the 6th along with the family. 2nd floor is far to close to the street and was not what I was told. Reception desk were of no help when questioned in this and just blamed their colleagues for the mistake. No apology made. For five star this was poor service considering I booked two room and only to have one available in the first instance. Especially again since i had just spent over 300 euro for an afternoon tea in the terrace. Room service did not answer either when called several times.
3 nachten verbleven in maart 2024
Reactie van Selim Atias op 26 mrt 2024
Dear Tamara, We sincerely regret the inconvenience you faced during the check-in process and the issues with room service at our hotel. Your feedback is invaluable in helping us improve our service.We are currently reviewing our check-in procedures to ensure a smooth and efficient experience for our guests. Additionally, we are investigating the lapse in room service response and will take steps to ensure that this does not recur.Please accept our apologies for not delivering the level of service you rightly expected. We are committed to making things right and hope to welcome you back under better circumstances.Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

10/10 – Uitstekend

Marsha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Attentive, Friendly, great Amenities, large rooms for London.
5 nachten verbleven in maart 2024
Reactie van Selim Atias op 19 mrt 2024
Dear Marsha, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

8/10 – Goed

Liet Siong

1 nacht verbleven in maart 2024
Reactie van Selim Atias op 22 apr 2024
Dear Liet Siong,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH