Biggest disappointment of my trip!!! We arrived in the hotel with 2 booked rooms which were not ready evens after check-in time. Staff was very rude and unprofessional and gave us a wheelchair accessible room.
In general not bad, but this room was in the worst shape a hotel with these stars may have. It had broken doors and chairs, shower was broken and leaked which gave a water ballet all over the bathroomfloor which was full of hairs when we arrived. Next to the bed we found broken glass on the floor, very appetising for someone who is driving a wheelchair (not…). Doors were slammed and the carpet was full of stains. When paying this amount of money you should en may expect way way way better from the hotel and staff.
It should have been a vip access hotel, but skip the vip access as there was not one thing vip about it. The promisses of a free bottle of wine in the room was not even there.
Filling a complaint and want compensation for this hostel experience