Hôtel près de Liverpool Cricket Club (Liverpool)

« Hôtel un peu vieillot en travaux avec le chauffage en panne mais bien situé près d’un parc. Pas de restaurants mais restaurants à 5 minutes à pied »

« Great location with a friendly and attentive host. A very enjoyable stay »

« Staff support none existent despite numerous messages sent before stay. Also had so many mails for check in for different rooms. Not exactly or professional »

« yes also no hot water or heating appears to be an ongoing issue very disappointing »

« On arrival staff member (or manager) appeared complacent and somewhat uninterested. Did not show us to the room, although easy to find (not accessible for anyone with a disability - two flights of stairs - not lift). Room was spacious for two. Given it was an old-ish annexe part of the main building the windows were draughty even with what seemed like outdated secondary glazing that barely closed (room 4). However, if you come by vehicle vans use the front car park opposite the pub/hotel (2 car...

« The communication on checking in was an absolute nightmare. It took us over 2 hrs to eventually speak to someone after calling, emailing and txting the no. Provided. Having my 2 small children with me and finally getting into our room at 10.30pm was very stressful. »

« The apartment was brand new and clean. Sadly, though, we weren’t able to enjoy our stay at all. Due to space limitations set by Hotels.com, I can only share the worst of the reasons here. We reached the building at check-in time, jet-lagged and exhausted. We hadn’t slept for 40 hrs, as we’d traveled on an overnight flight from the US and then taken a train. We weren't able to enter the building. We’d not received the access codes by email yet, and no one was answering at the phone # listed in...

« Room and bathroom were very clean. The only difficulty was communication on how to get into the building which required a code. »

« Very friendly staff »