2/10 – Ontzettend slecht
Eun-Ji
1 jan 2019
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This hotel was the worst one I've ever experienced with. My husband and I got room no. 1 which smells like a basement with full of molds. It was so painful to breathe in the room. Furthermore, the counter opens from 9 to 6. We arrived around 23:00 so we had no way to ask to change the room. The most unacceptable thing happened next morning. We were supposed to check in 9:00 the next morning. We had to wait for 1 hour because no one showed up. When we finally met a staff member and complained about the room, she offered us one available (but a bit more expensive) room. After 1 hour, the staff member called us saying that the owner wanted us to charge 20 euro per night for the new room (when we checked it online, the price difference was 5 euro per night). We wasted another 1 hour arguing about changing the room on the road. The staff member managed to offer a comparable room but we had to move our stuff twice on that day! The room no 1. should never been provided anyone. Even if I got money to stay in that room, I would never accept it. Paying for that money??, it is just nonsense.
Eun-Ji
4 nachten verbleven in december 2018
