Vakantie en citytrip naar Layton

Upon arrival, my experience got off to a disappointing start. There were no bellhops available to assist with our luggage, so I had to carry my own bags. When I made my reservation, I specifically selected a Deluxe Balcony room. Unfortunately, the room we were initially given had a balcony that literally faced a wall. This was completely unacceptable and certainly not what I expected when booking that room category. I was ready to leave the hotel, but the staff showed us two additional rooms that were more comfortable, which helped somewhat with the situation. However, my biggest complaint is the hotel's excessive additional charges. Guests are charged a daily resort fee, yet if you want an umbrella at the beach, you have to pay an additional $38 per day. The hotel provides one beach chair and one towel per person, but the umbrella costs extra — almost as much as the daily resort fee itself! This is absolutely ridiculous and unacceptable for a resort that charges guests a daily resort fee. Basic beach comfort, especially shade from the sun, should not come with such an unreasonable additional charge. Overall, between the lack of assistance upon arrival, the disappointing room assignment, and the excessive nickel-and-diming of guests, this experience fell well below my expectations. A resort should make guests feel welcomed and valued, not constantly charge them extra for basic amenities. I hope management takes these concerns seriously and reconsiders its policies.

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