2/10 – Ontzettend slecht
JADE
25 nov 2025
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were contacted less than 24h before our check in by a staff member to tell us that they had to cancel our reservation. No reason was given other than "a serious matter" occured. We were minutes away from takeoff on our plane and would not have been aware for several more hours if we were unlucky with this timing. The person offered no explanation, denied any responsibility or wrongdoing on their part, would absolve himself of any and all liability, would barely offer any alternatives, was condescending saying we hadn't paid yet and that false reservations were common, said there was absolutely no problem with this last minute cancellation because there were many other options available... To be quite frank, I've never dealt with such an absurd situation while booking accommodation! The next day, I even received a message asking for my arrival time and for me to get in touch with the manager to arrange payment. Complete disorganisation and confusion.This person lacks communication skills and should learn to how deal with customers when unexpected events occur. The business they run is clearly mismanaged and should prioritise improving basic reservation functions and customer relations as a hotel/lodge.
JADE
1 nacht verbleven in november 2025