Een buitenzwembad, parasols bij het zwembad en ligstoelen
Beschikbaarheid controleren

Beoordelingen van Citadines Uplands Kuching

4 out of 5
Citadines Uplands Kuching
No. 55 Jalan Simpang Tiga, Kuching, Sarawak

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 153 van 441 beoordelingen" "
Gastenscore: 8 - Goed. 195 van 441 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 441 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 441 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 441 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marischka, Culemborg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern hotel met mooie ruime lichte appartementen
Tijdens onze huwelijksreis door Borneo hebben wij 5 nachten in Citadines doorgebracht. Super mooie moderne kamers/ appartement, alles schoon en goede service. Om 11 uur rijdt er een hotelservice busje langs drie stops waar je uit kunt stappen. Perfecte fitnessruimte met goede toestellen. Een grote mall aan de overkant en binnen 5 taximinuten aan de Riverside. Ontbijt is prima. Citadines is een echte aanrader!!!

10/10 – Uitstekend

Jennifer Fang Ni

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
a bit rundown for the price is charges
1 nacht verbleven in april 2024
Reactie van Liaw May Choo op 16 mei 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Jennifer Fang Ni

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is getting a bit too old. The night shift staff was totally unfriendly despite I have elderly and children with me checking in near midnight.
1 nacht verbleven in april 2024
Reactie van Liaw May Choo op 16 mei 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Jennifer Fang Ni

Zakenreiziger
Positief: Netheid, voorzieningen
I think the property needs some minor upgrade - the facility is a bit run down for the price it demands.
1 nacht verbleven in april 2024
Reactie van Liaw May Choo op 16 mei 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Jimmy

A bit dated, maintenance might be a bit lagging.
1 nacht verbleven in mei 2024
Reactie van Liaw May Choo op 10 mei 2024
Dear Jimmy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 – Matig

Yasushi

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
The walls in the bathrooms and the carpets in the hallways are quite dilapidated.
4 nachten verbleven in mei 2024
Reactie van Liaw May Choo op 8 mei 2024
Dear Yasushi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Zhi chao

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good location. Staff is friendly. Just hope the room is cleaner
3 nachten verbleven in april 2024
Reactie van Liaw May Choo op 23 apr 2024
Dear Zhi Chao, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Kathleen

The staff were pleasant and efficient. However, the property needs serious renovating. For example: 1. The window didn’t lock properly and noisy traffic became an issue. 2. The bathroom door is rotting at the base. 3. The room was smelly. 4. The stained toilet seat needs replacing. 5. They fork out the cheapest toilet roll to be found on the market.
5 nachten verbleven in januari 2024
Reactie van Liaw May Choo op 19 jan 2024
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Sung Ho

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
전반적으로 만족함
7 nachten verbleven in november 2023
Reactie van Liaw May Choo op 4 dec 2023
Dear Sung Ho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Chieng

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van Liaw May Choo op 30 nov 2023
Dear Chieng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 – Uitstekend

Li Fong, Kuala Lumpur

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
the staff is very helpful
3 nachten verbleven in oktober 2023
Reactie van Liaw May Choo op 8 nov 2023
Dear Li Fong, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Chu-Li

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Liaw May Choo op 8 nov 2023
Dear Chu-Li, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Sung Ho

Zakenreiziger
3 nachten verbleven in september 2023
Reactie van Liaw May Choo op 2 okt 2023
Dear Sung Ho, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Kathleen

I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.
6 nachten verbleven in augustus 2023
Reactie van Liaw May Choo op 22 sep 2023
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Rhyselle Bernadette

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van Liaw May Choo op 25 sep 2023
Dear Rhyselle, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Good location. It's time to renew the rooms.
Good location. The room is a bit too old, bath tub handle is rusted and disgusted me. Also the pools ladder, it almost slit open my daughters foot with the rusted nail.
3 nachten verbleven in september 2023
Reactie van Liaw May Choo op 11 sep 2023
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

10/10 – Uitstekend

CHRISTOPHER VIXTRICDAY

1 nacht verbleven in september 2023
Reactie van Liaw May Choo op 2 okt 2023
Dear Karl-Heinz, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

2/10 – Ontzettend slecht

Tessa

Negatief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2023
Reactie van Liaw May Choo op 24 aug 2023
Dear Tessa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Ronald

Reisde met een groep
Positief: Netheid, voorzieningen
1. The hotel is old and in need of renovation. 2. The corridor carpet was not straightened and looks dirty 3. Stayed 3 days, no one came to clean the room 3. The gym and swimming pool is well kept 4. Location is convenient to reach most places 5. Breakfast is just a walk away 2 prata stores available for u 6. Across the road, a big mall
2 nachten verbleven in juli 2023
Reactie van Liaw May Choo op 26 jul 2023
Dear Ronald, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 – Ontzettend slecht

JUNWEN

3 nachten verbleven in juli 2023
Reactie van Liaw May Choo op 4 aug 2023
Dear Junwen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 – Uitstekend

Karl-Heinz

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Gute Lage, freundliches Personal, schnelles WLAN, geräumige Wohneinheit mit gut ausgestatteter Kuechenzeile, schöner Pool ....
4 nachten verbleven in juli 2023
Reactie van Liaw May Choo op 11 jul 2023
Dear Karl-Heinz, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Dennis

Zakenreiziger
Positief: Netheid
No water, aircon wasnt cold at all. Good location.
5 nachten verbleven in juni 2023
Reactie van Liaw May Choo op 20 jun 2023
Dear Dennis, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 – Uitstekend

Timothy

1 nacht verbleven in mei 2023
Reactie van Liaw May Choo op 25 mei 2023
Dear Timothy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Viho

Zakenreiziger
Positief: Netheid, comfort kamer
Nice and comfortable ambience, room is clean n tidy, however the room face to main road is quite noisy, When during peak traffic hours u will feel annoy from the car sound…overall it’s good to stay!!
1 nacht verbleven in mei 2023
Reactie van Liaw May Choo op 25 mei 2023
Dear Viho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 – Ontzettend slecht

Kathleen

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A go-to for me whenever I visit Kuching. Friendly, efficient staff. No problem requesting a late check-out. Easy to get Grab cabs. Shopping mall across the road and simple eateries and bank next door.
5 nachten verbleven in mei 2023
Reactie van Liaw May Choo op 21 mei 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 – Uitstekend

Soundharanayagi

Positief: Netheid, staat van de accommodatie en faciliteiten
A decent property nothing much to complain about, Staff are very friendly and accomodative
2 nachten verbleven in mei 2023
Reactie van Liaw May Choo op 10 mei 2023
Dear Soundharanayagi, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Johannes, London

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a lovely apartment with a great view of the city and mountains. The room was very spacious and in an acceptable condition. We were surprised that breakfast was served to the room, rather than in a restaurant. There didn't seem to be any options so we weren't able to eat the breakfast since it didn't align with our dietary requirements. One thing I didn't like was that someone rings your door at 7am until you open the door to receive your breakfast. This was a bit disruptive to our stay.
3 nachten verbleven in april 2023
Reactie van Liaw May Choo op 10 mei 2023
Dear Johannes, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 – Matig

Spirto

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The entire property is rundown, the property is not maintained up to the standard. The gym is very hot with no air conditioning, the swimming pool furniture are old and safe. Overall it needs to be refurbished.
5 nachten verbleven in april 2023
Reactie van Liaw May Choo op 17 apr 2023
Dear Spirto, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Natasha

Reisde met familie
Positief: Comfort kamer
4 night stay in Kuching
Stayed for 4 nights as a family of 5 (with grand parents and a 10 month old baby) in a 2 bedroom apartment in Dec 2022. Location is about 10 mins drive from airport and 10 mins drive into town. It is located just opposite a mega mall, so we were able to get some groceries for our kid. We actually found sachets of coffee, tea, milo, cereal and some candies left over from the previous guest in the cupboard. Otherwise, the room is clean enough, baby crib provided and only reason I stayed there was for the freezer to keep my milk. Breakfast was served in a bento box and consists of fried noodles or rice and it was quite sad looking. Would recommend to get the room without breakfast, save the money and go to the mall opposite for something better. There's a nice quaint cafe on level 1 which you can get proper coffee and cakes too! We checked in at about 4pm, and our room was not ready. Was stressful as my 10-month old was restless and my milk was thawing out while we sat in the lobby for 45mins. Lots of room for improvement.
4 nachten verbleven in december 2022
Reactie van Liaw May Choo op 22 mrt 2023
Dear Natasha , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Kathleen

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Comfortable accommodation.
5 nachten verbleven in februari 2023
Reactie van Liaw May Choo op 8 nov 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 – Uitstekend

Kim Loong

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Walkable 5 minutes to shopping mall Spring. Clean room. Friendly front desk.
Reactie van Liaw May Choo op 16 jan 2023
Dear Kim Loong , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.
3 nachten verbleven in december 2022
Reactie van Liaw May Choo op 28 dec 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Tiong Seng

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Liaw May Choo op 17 apr 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Kevin

5 nachten verbleven in december 2022
Reactie van Liaw May Choo op 17 apr 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Great for visit to Borneo Medical Centre
Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.
3 nachten verbleven in november 2022
Reactie van Liaw May Choo op 5 dec 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 – Ontzettend slecht

Trevor

Negatief: Netheid, comfort kamer
1 nacht verbleven in november 2022

8/10 – Goed

ANAK EDWARD GANIE KATHRIE

Reisde met partner
Positief: Netheid, voorzieningen
The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
2 nachten verbleven in oktober 2022
Reactie van Liaw May Choo op 31 okt 2022
Dear Anak Edward Ganie Kathrie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 – Ontzettend slecht

Fatt Lim

3 nachten verbleven in augustus 2022
Reactie van Liaw May Choo op 9 sep 2022
Dear Fatt Lim, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Kuan Hock

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Choon Cheat

7 nachten verbleven in augustus 2022
Reactie van Liaw May Choo op 16 aug 2022
Dear Choon Cheat, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Kho Ying

Reisde met partner
Positief: Netheid
Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
1 nacht verbleven in juli 2022

8/10 – Goed

Huey

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.
6 nachten verbleven in juli 2022
Reactie van Liaw May Choo op 15 jul 2022
Dear Huey, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Magdalene

Reisde met familie
Generally good stay; mould & aircon need fixing
We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
3 nachten verbleven in juni 2022
Reactie van Liaw May Choo op 4 jul 2022
Dear Magdalena, thank you for taking your time to write this review. We have noted your feedback and will work on further improvement with Engineering and Housekeeping department on the issues highlighted. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid
Disappointing return
Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(
7 nachten verbleven in juni 2022
Reactie van Liaw May Choo op 29 jun 2022
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

8/10 – Goed

AFENDI

Positief: Netheid, comfort kamer
1 nacht verbleven in juni 2022
Reactie van Liaw May Choo op 7 jun 2022
Dear Afendi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

Natalie

5 nachten verbleven in mei 2022
Reactie van Liaw May Choo op 30 mei 2022
Dear Natalie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Goed

Wong

3 nachten verbleven in april 2022
Reactie van Liaw May Choo op 11 apr 2022
Dear Wong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Redelijk

TING LOONG

Zakenreiziger
Poor value for money. Paying extra for packed fried noodles breakfast. Aircon which starts and stops. Water pitcher still wet from previous occupants. Broken electric kettle. Worn out towels.
3 nachten verbleven in maart 2022
Reactie van Liaw May Choo op 2 apr 2022
Dear Ting Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 – Uitstekend

Kim Loong

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Like the surrounding quite and nearby to Spring Shopping mall
3 nachten verbleven in februari 2022
Reactie van Liaw May Choo op 15 feb 2022
Dear Kim Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for sharing your feedback about your stay experience with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you and we hope to welcome you back again. Warm Regards, Liaw May Choo - Residence Manager

8/10 – Goed

Siti Hawa

Reisde met een groep
Positief: Netheid, comfort kamer
1 nacht verbleven in februari 2022
Reactie van May op 8 feb 2022
Dear Siti Hawa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager