Vue aérienne

Avis sur Aminess Liburna Hotel

4 out of 5
Aminess Liburna Hotel
Put od luke 17, Korcula

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 138 avis sur 277." "
Note des voyageurs de 8 (Bien), d’après 92 avis sur 277." "
Note des voyageurs de 6 (Satisfaisant), d’après 26 avis sur 277." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 277." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 277." "

9,0/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très belle chambre c'est comme une suite, deux étages, chambres de bain et salle d'eau, plage en face de l'hôtel, déjeuner excellent, tout est au top.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Noémie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, with amazing pool and mountain city views
Séjour de 2 nuits en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Noemie,Thank you for taking the time to share your positive experience at Aminess Hotel Liburna! We are delighted to receive your perfect 5/5 rating and appreciate your kind words.It's fantastic to hear that you found our hotel to be great and that you enjoyed the amazing pool and mountain city views. Providing our guests with a memorable and enjoyable experience is our top priority, and we're thrilled that you had such a positive stay.We appreciate your feedback and hope to have the pleasure of welcoming you back to Aminess Hotel Liburna in the future. If there's anything specific you loved about your stay or if there are areas where we can improve, please feel free to share.Thank you for choosing our hotel, and we look forward to the opportunity to host you again.Best regards,Irena Simunic

8/10 Bien

Adrien, Québec

Voyage en couple
3,5 étoiles plutôt que 4 étoiles. Emplacement correct, l'hôtel est plus vieux qu'il n'apparaît sur les photos, la propreté est correcte mais sans plus (les tapis sont vieux et auraient besoin d'un bon lavage), certains draps étaient tachés, la vaisselle au petit déjeuner était parfois sale. La piscine est petite mais agréablement placée pour la vue sur la mer et la vieille ville. Le coût du stationnement est raisonnable (3 euros la journée), l'hôtel est à environ 10-15 minutes à pied pour aller dans la vieille ville, belle vue sur la vieille ville de notre balcon, petit déjeuner copieux. L'accueil par Mme Suzanna était froid et plutôt condescendant, ça a mal débuté notre séjour. Nous avions l'impression de déranger. C'est dommage car sa collègue Mme Daniela était très gentille. Nous recommandons cet hôtel mais il ne faut pas avoir des attentes trop élevées.
Réponse de Irena Šimunić, Hotel Manager le 28 juin 2023
Dear Adrien,Thank you for your feedback and thank you for visiting us.We appreciate your overall assessment of our hotel, and we understand that your experience fell short of your expectations. We apologize for any inconveniences you encountered during your stay. Our hotel is indeed classified as a 3.5-star property, and we strive to provide a comfortable and enjoyable experience for our guests.Regarding the appearance, we understand that the hotel may appear older than depicted in the photos. We continuously work on maintaining and updating our facilities to ensure they meet the highest standards of comfort and aesthetics.We apologize for any cleanliness issues you encountered, particularly with the carpets and some stained sheets. We take cleanliness seriously, and we will address these concerns with our housekeeping team to ensure that our standards are consistently met.We appreciate your positive comments about the pleasant location of our pool, offering a view of the sea and the old town. It's also great to hear that you found the cost of parking reasonable and enjoyed the substantial breakfast.We are concerned to hear about your experience with our receptionist, Mrs. Suzanna. We apologize for any cold or condescending behavior you perceived. We will address this matter with our staff to ensure that all guests are greeted warmly and respectfully. We're glad that Mrs. Daniela provided you with a more positive experience.Thank you for recommending our hotel, although we understand that it may not meet everyone's high expectations. We appreciate your feedback, as it helps us improve and provide a better experience for our guests. If you have any further comments or suggestions, please feel free to share them with us.Kindest regards,Irena SimunicHotel Manager

8/10 Bien

Isabelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de Aminess Liburna Hotel Management le 17 nov. 2021
Dear Isabelle, thank you for your review. Kind regards, Aminess Liburna Hotel Management

8/10 Bien

Philippe

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de Aminess Liburna Hotel Management le 17 nov. 2021
Dear Philippe, thank you for your review. Best regards, Aminess Liburna Hotel Management

8/10 Bien

Jonathan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Moyen
Nous avons été transférés au Port9 resort suite à la fermeture du Liburna. L’hôtel est très sympa, la suite junior est top. La restauration de l’hôtel est déplorable, loin de service 4 étoiles français. La réception est non accueillante. Attention la piscine est non chauffée.
Séjour de 3 nuits en septembre 2020
Réponse de Hotel Liburna management le 17 nov. 2021
Dear Jonathan, thank you for your review.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Génial
Séjour de 1 nuit en août 2020
Réponse de Tereza le 21 août 2020
Thank you.

10/10 Excellent

philippe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Très bel hôtel de construction récente avec des prix raisonnable pour une famille. Belle situation et très belle chambre. Un bel endroit pour découvrir Korcula. Le personnel est très agréable.
Séjour de 2 nuits en août 2020
Réponse de Tereza le 7 août 2020
Dear Philippe, thank you for your review.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Tereza le 10 oct. 2019
Dear guest thank you for your review

10/10 Excellent

CHRISTIAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel ideal pour visiter Korcula.
Hotel magnifique, tout refait à neuf. Très bon petit dejeuner. Nous avons été surclassés dans une grande suite. Personnel très sympa. Je recommande
Séjour de 1 nuit en septembre 2019
Réponse de Tereza le 15 sept. 2019
Dear Christian, thank for your review.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situé à 10 minutes du centre historique de korcula. Super petit dej!
Séjour de 1 nuit en août 2019
Réponse de Tereza le 28 août 2019
Dear guest thank you for your rewiev

10/10 Excellent

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Hôtel parfait pour quelques jours en famille. Petit dej continental excellent. Chambre propre et terrasse très agréable. Bon séjour
Séjour de 4 nuits en août 2019
Réponse de Tereza le 20 août 2019
Dear Nicolas , thank you for your review.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Le seul point négatif l'accueil aucunes explication, pas avenant.
Séjour de 3 nuits en juillet 2019
Réponse de Tereza le 30 juil. 2019
Dear guest,thank you for your review.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A quinze minutes à pied de la vieille ville en marchant le long de la mer. Jolie vue sur Korcula. Bien équipé et propre. Parking.
Séjour de 1 nuit en juin 2019
Réponse de Tereza le 2 juil. 2019
Dear Guest, thank you for your review, Kind regards,

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de Tereza le 30 juin 2019
Dear Guest, thank you for your review, Kind regards,

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en septembre 2018

10/10 Excellent

Nat, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service impeccable situé à une belle marche de la vieille ville belle vue de la chambre !
Séjour de 2 nuits en août 2018

6/10 Satisfaisant

anonyme, France

Les points faibles : Confort de la chambre
Hôtel bien situé
Hôtel bien situé proche de la vieille ville, convenant pour une escale d’une ou 2 nuits Belle vue sur le port et la vieille ville Ce n’est pas un 4 mais un 3 étoiles, comparable avec Ibis Literie moyenne Pas assez de mobiiier pour rangement dans la salle de bain Petit déjeuner peu varié et pas très bon Les transats autour de la piscine sont très inconfortables
Séjour de 2 nuits en août 2018

8/10 Bien

Fabrice , vannes, morbihan, france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hôtel !
We have a very good expérience of this hôtel, near Korcula Town, good staff, and good breakfast !
Séjour de 5 nuits en août 2017

8/10 Bien

Christophe, Le Cannet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel récemment refait à neuf, chambres agréables.

10/10 Excellent

Aída

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Local agradável,com linda vista da ilha de Korcula,bom café da manhã,quarto confortável,porém um pouco longe da parte antiga da cidade e do porto,para andar a pé com malas.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great spot.
We loved the location, the views from our room of the old town and the breakfast.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Rooms have an abnormal lay-out- there is an upstairs with a bedroom and bathroom. Very difficult to get in and out of the tub/shower if you have a mobility issue or are older. Breakfast was adequate. Location is ok- you have to walk through a very poorly lit area with abandoned buildings to get to the hotel from the old town although the walk is only about 10 minutes. Hotel does not live up to the Aminess brand.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

HECTOR ALEJANDRO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó bastante accesible a pie 7 minutos tranquilo incluso disfrutas la caminata para apreciar la orilla de la costa con playas, dónde el agua está limpísima, el hotel buenísimo limpio personal muy atento, es para disfrutar mucho. Una de mis mejores estancias
Séjour de 1 nuit en octobre 2023

8/10 Bien

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is quite big and comfortable. It is perhaps, a little tired in decor but is pleasant with some very nice retro furniture. Bedrooms are clean with good sized bathrooms. Breakfast was buffet style and very generous. We noticed a lot of tour companies use this hotel. The view from the dining area is just beautiful. Lovely little swimming areas around the hotel. Easy walk into the old town.
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Udayan

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
I had booked a room with a sea side balcony. I had a balcony but it had no sea side view. Hotel said they were booked and rooms were already assigned. I called hotels.com and told them to work with the hotel directly for a full refund. It did not meet my expectation and I really hope Hotels.com can remediate this issue
This was the room I was given as a sea side balcony.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Dan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice property with pool and access to nearby beach, good breakfast included. 15 min walk to center of town with several hills - get a €10 taxi if you have luggage. Not very responsive via Expedia messages and not available via WhatsApp. Lot of emphasis on selling you additional tours, rentals, etc.
Séjour de 1 nuit en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Dan,Thank you for taking the time to share your feedback on your recent stay at Aminess Hotel Liburna. We appreciate your insights and are glad to hear about the positive aspects of your experience.We're delighted that you enjoyed the property, including the pool and access to the nearby beach. It's also great to know that you found the breakfast to be good. Your tip about taking a taxi for luggage during the 15-minute walk to the town center is valuable information for future guests.We apologize for any inconvenience regarding communication responsiveness via Expedia messages and the unavailability via WhatsApp. We'll review our communication channels to ensure better responsiveness in the future.Additionally, we appreciate your feedback regarding the emphasis on selling additional tours and rentals. We'll take this into consideration and work on finding a balance to ensure a positive guest experience without being overly intrusive.Thank you for choosing Aminess Hotel Liburna, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. If there's anything else you'd like to share or if you have further suggestions, please feel free to reach out.Best regards,Irena Simunic

6/10 Satisfaisant

Amy Jo

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lovely location and nice staff. Great breakfast. Room and all hotel areas totally outdated and ten years past needing a renovation. Old gross carpets everywhere and very old IKEA type furniture. The location is perfect though.
Séjour de 1 nuit en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Amy Jo,Thank you for taking the time to provide your feedback about your recent stay at Aminess Hotel Liburna. We appreciate your candid remarks and insights.We are pleased to hear that you found our location lovely and our staff nice. It's also great to know that you enjoyed the breakfast.However, we genuinely apologize for any inconvenience caused by the outdated condition of the room and hotel areas. Your comments about the carpets and furniture are duly noted, and we understand the importance of maintaining a fresh and modern atmosphere for our guests.Please know that we take your feedback seriously, and we will be reviewing our facilities for areas of improvement. Renovation plans are essential to ensure that we meet and exceed the expectations of our valued guests.We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future with an improved and updated experience. If there's anything specific you'd like to share or if there are particular areas you believe we should focus on, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We value your feedback, and we look forward to the possibility of hosting you again.Best regards,Irena Šimunić

10/10 Excellent

Natasha

Séjour de 2 nuits en septembre 2023

10/10 Excellent

William

Séjour de 1 nuit en septembre 2023

8/10 Bien

Sabina

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff at this hotel is exceptional, courteous and very helpful. The property is well located and an easy walk to town. I don’t think the rooms are four star hotel quality. The bed linens are poor quality, you’ll sleep but it won’t feel nice. The bathroom towels are sparse and small, no robes available. This is a three star hotel, at most, judging from other four star properties I’ve stayed at.
Séjour de 1 nuit en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Sabina,Thank you for sharing your feedback about your recent stay at Aminess Hotel Liburna. We genuinely appreciate your time and insights.We are delighted to hear your positive comments about our exceptional and helpful staff and the convenient location of our property. We take great pride in providing excellent service, and we're pleased that our team made a positive impression.However, we are sorry to learn that certain aspects of the room did not meet your expectations. We appreciate your honesty regarding the bed linens and bathroom towels. Your feedback is important to us, and we will certainly review these areas to identify ways to improve the quality and comfort for our guests.It's worth noting that we do offer robes upon request, and we regret if this information was not communicated effectively during your stay. We appreciate your understanding, and we would have been happy to deliver them to your room at any time.Your input is invaluable, and we hope to have the opportunity to welcome you back, providing you with an improved and more satisfying experience. If there are specific areas you would like us to focus on or if there's anything more you'd like to share, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We look forward to the possibility of hosting you again.Best regards,Irena Simunic

10/10 Excellent

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place in Korcula
This hotel is in a great location with welcoming staff and a great breakfast. It is easily walkable from the ferry, rather than walking thru streets take the walkway around the waterfront for an easier short walk. The pool and beach are really nice with shade if you want a break from the sun.
Séjour de 2 nuits en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Linda,Thank you for sharing your positive experience at Aminess Hotel Liburna! We are thrilled to receive your 10/10 rating and appreciate your kind words.It's wonderful to hear that you found our hotel to be in a great location and that our staff was welcoming. We're glad you enjoyed the breakfast and the convenience of the location, especially the tip about taking the walkway around the waterfront for an easier and more pleasant stroll from the ferry.We're also pleased that you enjoyed the amenities, including the pool and beach, and that there are options for shade when needed. Providing a comfortable and enjoyable environment for our guests is our top priority, and we're delighted that you had a positive experience.Thank you for choosing Aminess Hotel Liburna, and we look forward to the possibility of welcoming you back for another great stay in Korcula.Best regards,Irena Simunic

8/10 Bien

Paola

Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Gina

Voyage en couple
The view was beautiful! Carpet and sofa were dirty. Hated the stairs to the bedroom
Séjour de 3 nuits en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Gina,Thank you for sharing your feedback about your recent stay at Aminess Hotel Liburna. We appreciate your time and your insights.We're delighted to hear that you enjoyed the beautiful view, but we're sorry to learn about the issues you encountered. Please accept our apologies for any inconvenience caused by the dirty carpet and sofa. We take such matters seriously, and we will address this promptly to ensure a cleaner and more comfortable environment for our guests.We also understand that the stairs to the bedroom were not to your liking. We appreciate your feedback on this matter, and we want to inform you that alternative room options are always available. Our reception staff is more than happy to assist in finding a room that better suits your preferences, including one without stairs.Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and more satisfying experience. If there's anything more you'd like to share or if there are specific areas you'd like us to focus on, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We look forward to the possibility of hosting you again.Best regards,Irena Simunic

8/10 Bien

Ingrid

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en août 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Ingrid,Thank you for taking the time to share your rating and feedback. We're pleased to hear that you had a positive experience during your stay at Aminess Hotel Liburna.Your rating of 8/10 indicates overall satisfaction, and we appreciate your feedback. If there are specific aspects that contributed to your rating or if there are areas where you believe we can make improvements, we would love to hear more about your experience. Your insights are valuable to us as we continually strive to enhance the guest experience.Thank you for choosing Aminess Hotel Liburna. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay.Best regards,Irena Simunic

10/10 Excellent

Tatjana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Tatjana,Thank you for taking the time to give us a perfect 10/10 rating! We are thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.If there's anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more about your experience. Your feedback is invaluable to us as we strive to provide the best possible service to our guests.We appreciate your choosing Aminess hotel Liburna, and we look forward to the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Irena

8/10 Bien

CARLOS

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff
Séjour de 8 nuits en août 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear CARLOS,Thank you for sharing your feedback with us. We appreciate your time and your choice to stay with us.We noticed that you rated our staff with a 4 out of 5, and we would like to learn more about your experience to ensure we continually improve our services. If there are specific areas where you think we can enhance our staff's performance or if you have any suggestions, we would be grateful to receive more details.Our goal is to provide exceptional service, and your input is valuable in helping us achieve that. Please feel free to reach out to us directly with any additional comments or concerns you may have. We are committed to addressing any areas where we may have fallen short and making sure your future experiences are even more enjoyable.Thank you again for choosing Aminess hotel Liburna, and we look forward to the opportunity to welcome you back and exceed your expectations.Best regards,Irena Šimunić

10/10 Excellent

Wakako, Kotoku

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
素晴らしいロケーションで、シービューの部屋からの素晴らしい景色は忘れられません。お部屋のデザインもモダンで清潔、バスルームや洗面なども使いやすく、とても快適に過ごすことができました。朝食も美味しくて、とても素晴らしいホテルです。
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Wakako,Thank you for the fantastic 5/5 rating and for sharing your positive experience with us! We're delighted to hear that you enjoyed the stunning sea view from your room, and that you found the room design modern, clean, and comfortable, with user-friendly bathroom facilities. We're glad you had a pleasant stay.We're also thrilled that you enjoyed the delicious breakfast, and we greatly appreciate your kind words about our hotel.While we're unable to respond in the same language as your review, we truly value your feedback, and we're grateful for your understanding.We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Kindest regards,Hotel ManagementAminess hotel Liburna

8/10 Bien

Ivan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Ivan,Thank you for your rating of 8/10. We're glad to hear that you had a positive experience during your stay with us. We appreciate your feedback and want to ensure that we continue to improve based on your input.If there are any specific aspects of your stay that stood out to you or if there are areas where you feel we can make further enhancements to reach a higher rating next time, please don't hesitate to let us know. Your comments help us understand how we can better serve our guests.We value your patronage and hope to have the pleasure of welcoming you back for an even better experience in the future.Kindest regards,Hotel Management Aminess hotel Liburna

10/10 Excellent

Julianna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful waterfront room, excellent views, close walk to old town, quiet during the day to relax.
Séjour de 1 nuit en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Julianna,Thank you for the excellent 5/5 rating and for sharing your positive experience with us! We're extremely pleased to hear that you enjoyed the beautiful waterfront room, the breathtaking views, and the proximity to the old town. It's great to know that our location provided a peaceful environment during the day, perfect for relaxation.We truly value your feedback and are delighted that you had such a positive stay. If there's anything else you'd like to share or if there's something specific you loved about your visit, please don't hesitate to let us know.We're looking forward to the pleasure of welcoming you back for another enjoyable stay in the future.Kindest regards,Hotel ManagementAminess hotel Liburna

6/10 Satisfaisant

Janne

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elendig service
Et så pass dyrt hotell skaper forventninger. Men her har de en alvorlig jobb å gjøre. Altfor få mennesker på jobb, og elendig servicenivå.
Séjour de 7 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Janne,We sincerely apologize that your experience did not meet the expectations you rightfully have for a hotel at this price point. We deeply value your feedback and we take your concerns seriously.Your comments about the understaffing and poor service level are concerning, and we understand the importance of providing attentive and efficient service to our guests. We will address these issues with our team to ensure that such shortcomings are rectified.We genuinely appreciate your input, as it highlights areas where we can make immediate improvements. If you have any specific suggestions or further details you'd like to share, please don't hesitate to let us know.We hope to have the opportunity to regain your trust and provide you with a more satisfying experience during your next visit.Kindest regards,Hotel ManagementAminess hotel Liburna

6/10 Satisfaisant

Arne

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 7 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Arne,Thank you for sharing your rating, and we appreciate your honesty. We're sorry to hear that your experience fell short of your expectations, and we want to apologize for any aspects of your stay that did not meet the standard we aim to provide.Your feedback is invaluable to us, and we would love to understand more about the areas where we can improve. If you have any specific comments or suggestions, we would greatly appreciate hearing them. We're committed to making the necessary changes to ensure a more enjoyable stay for all our guests.We hope you'll consider giving us another chance in the future to provide you with a much better experience that exceeds your expectations.Kindest regards,Hotel ManagementAminess hotel Liburna

6/10 Satisfaisant

JoAnna

Voyage en couple
Les points forts : Personnel et service
Starting with the positives, the location is beautiful and convenient to walk to town. Front desk staff were friendly and professional. That’s where the positives end. The room had a terrible smell, like a mix of years of cigarette smoke mixed with damp and mold, probably coming from the carpet. The balcony we paid extra for had a terrible view of a parking lot and garage. The wifi was terrible and didn’t work on the balcony, the restaurant or the pool deck. The food was edible but not much above that.
Séjour de 2 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear JoAnna,We sincerely appreciate your candid feedback about your recent stay at our hotel. While it's great to hear that you enjoyed the beautiful and convenient location, and found our front desk staff friendly and professional, we're truly sorry to hear about the issues you faced during your stay.We deeply regret the room odor issue you encountered, as well as the disappointing view from the balcony, which did not meet your expectations. We understand the importance of a comfortable and pleasant room, and we apologize for falling short in this aspect.Furthermore, we apologize for the inconvenience caused by the poor WiFi connectivity. We understand that reliable internet access is essential for our guests, and we'll look into improving this aspect to ensure a more enjoyable experience for our future guests.Regarding the food, we're sorry it did not exceed your expectations. Your feedback is crucial for us to make necessary improvements in our offerings.We genuinely value your input, and we will take these points seriously as we continuously strive to enhance our guest experience. If there are any other details you'd like to share or if there's anything specific we can do to make up for these shortcomings, please feel free to reach out.We hope you'll consider giving us another opportunity to provide you with a much better experience during your next stay.Kindest regards,Hotel ManagementAminess hotel Liburna

10/10 Excellent

Tatjana

Séjour de 1 nuit en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Tatjana,Thank you so much for your perfect 10/10 rating! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.We look forward to the pleasure of hosting you again in the future, and we'll strive to maintain this high level of service to ensure each of your visits is just as exceptional.If you have any further comments or if there's anything specific you will loved about your stay that you'd like to share, please don't hesitate to reach out.Warm regards,Hotel ManagementAminess hotel Liburna

2/10 Horrible

Michael

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We booked and paid for 4 nights. It was so bad we left after one. The water pressure in the shower was fine until you turned the temperature to warm, then it nearly died. The view from the room looked out to a concrete wall. The walk to town is too far to go back and forth conveniently. This was the only bad hotel we experienced in Croatia.
Séjour de 4 nuits en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Mr Michael,We deeply apologize for the delay in responding to your concerns earlier. It is not our intention to leave our valued guests without a timely response, and we understand the importance of addressing issues promptly. We regret that we did not meet this expectation during a crucial time when you needed assistance.We appreciate your patience and understanding as you shared your feedback with us. We genuinely value your perspective and are committed to learning from your experience to improve our services. Your comments have not gone unnoticed, and we will use them to take necessary actions to prevent similar situations in the future.Thank you for giving us the opportunity to address these matters, and we hope that, despite this initial setback, you will consider staying with us again in the future. We'll make every effort to ensure a more positive experience and provide you with the exceptional service that you deserve.Kindest regards,Hotel ManagementAminess hotel Liburna

10/10 Excellent

Igor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic facilities, lovely staff and amazing scenery- highly recommended!
Séjour de 5 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 9 juil. 2023
Dear Igor,Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience at our facilities. Our team takes great pride in providing excellent service, and it is heartwarming to know that you found our staff to be lovely. We are also delighted that you enjoyed the amazing scenery surrounding our location.We truly appreciate your recommendation. It means a lot to us that you had such a positive impression of your visit. If there is anything else we can do to enhance your future experiences with us, please do nott hesitate to let us know. We look forward to welcoming you back again soon!Kindest regards,

10/10 Excellent

Michael

Séjour de 2 nuits en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Michael,We're thrilled to receive your perfect 5/5 rating! Thank you for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it inspires our team to continue delivering excellent service.If there's anything specific that you particularly enjoyed during your stay or if you have any suggestions on how we can further enhance our services, please feel free to share. We're here to make your future stays just as wonderful.We look forward to welcoming you back and providing another outstanding experience.Warm regards,Hotel ManagementAminess hotel Liburna

10/10 Excellent

Carlos

Séjour de 1 nuit en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 28 juin 2023
Dear Carlos,Thank you for your perfect rating of 10/10! We're thrilled to hear that you had such a fantastic experience with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're delighted that we were able to meet and exceed your expectations.If there's anything specific that stood out to you or any particular staff member who made your stay extra special, we would love to hear more about it. We truly appreciate your positive feedback and recommendation.We hope to have the pleasure of welcoming you back in the future for another outstanding stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Kindest regards,Irena SimunicHotel Manager

10/10 Excellent

Mirtill

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a suite with a wonderful view of the old town, which was only 10 minutes walking distance. The room was very clean. We had 2 balconies, 1 full and 1 half baths. The staff was excellent. Every day a sumptuous breakfast was served. The view from the terrace of the restaurant was amazing. I would definitely stay here again.
Séjour de 3 nuits en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 28 juin 2023
Dear Mirtill,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in our suite with its fantastic view of the old town. We take pride in maintaining a high standard of cleanliness, and we're glad that you found the room to be very clean. It's great to know that you appreciated having two balconies and both a full and half bath in the suite.Our staff strives to provide excellent service, so we're delighted that you had a positive experience with them. We're also pleased to hear that you enjoyed our sumptuous breakfast, served daily. The breathtaking view from the restaurant terrace is indeed a highlight, and we're glad it added to your overall experience.We appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit. If you have any other feedback or requests, please don't hesitate to let us know.Kindest regards,Irena SimunicHotel Manager

8/10 Bien

adriana

Voyage en couple
Les points forts : Propreté
Property location is very good. It’s quiet and walking distance to a beac, restaurants and shops. Hotel is nestled up high overlooking a wonderful bay with the comings and goings of boats/ships. The rooms have carpeting which should be changed but the balcony is perfect. The buffet breakfast is not missing anything and is good. The only unpleasant experience was check-in and any interaction with Susana at reception. She should not be the first person one meets upon arrival at the hotel. She is stoic and not customer oriented and unfriendly. You get the feeling she has contempt for the patrons. All other interactions with personnel were friendly courteous and kind.
Séjour de 2 nuits en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 28 juin 2023
Dear Adriana,Thank you for your review! We appreciate your positive feedback about the excellent location of our property. It's wonderful to hear that you enjoyed the quiet surroundings and the convenience of being within walking distance to the beach, restaurants, and shops. The view of the bay with the boats and ships sounds truly mesmerizing.We appreciate your feedback regarding the carpeting in the rooms. We understand that preferences for room features can vary, and we take note of your suggestion for potential improvements. On the other hand, we're glad to hear that you found the balcony perfect, providing you with a pleasant space to relax and enjoy the surroundings.It's great to know that you found the buffet breakfast to be satisfying and well-rounded. We strive to offer a variety of options to cater to different tastes and preferences.We apologize for any inconvenience you experienced during check-in and interactions with Susana at the reception. We take your feedback seriously, and we will address this matter internally to ensure that all of our guests receive friendly and customer-oriented service from our team members. We appreciate your understanding and would like to assure you that this is not indicative of our usual standards.Thank you for acknowledging the friendly, courteous, and kind interactions you had with the rest of our staff. We value our guests' satisfaction, and it's always rewarding to hear that our team members have made a positive impression.We appreciate your valuable feedback and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Kindest regards,Irena SimunicHotel Manager