My stay at The Westin Kolkata Rajarhat was excellent. The rooms were luxurious, the breakfast delicious, and the staff incredibly attentive. Highly recommend!
Nice, clean, spacious room and bathroom - quiet guest floors - food choices at main dining hall was extraordinary - lobby smaller than other hotels but seemed efficient enough.
I didn't enjoy my stay. When I checked in the A/C wasn't working. I wanted to order water from delivery app, they said I have to go downstairs to pick it up (they had bottles of water packed inhouse, which I did not trust). When I wanted to buy bottled mineral water the morning I was leaving for the airport at 4:30am they said the entire hotel ran out of bottled water. When I said that's quite surprising if they can't find a single bottle. Then they said it's chargeable and found a bottle. It's a shame if they think a platinum elite member is worried about paying for a bottle of water. I don't expect that from a Marriott brand. They need to train their employees to work in a brand like Marriott.
1) when we arrive at the restaurant at 10:00 pm, the luggage deliver guy stepped in the elevator with us and convinced us not to go to the food but allow him to drop of the luggage in the room before we move for dinner especially when he knows the restaurant is going to close.
2) dinning area food is not separated from veg to non-veg
3) night tables are dirty in the room, toilets have stains, bathroom are not clean
4) front desk is not very communicative with rest of the staff when we request to pass on the message
I would say very poor overall
Good top end hotel albeit rather a way out of Kolkata city centre in an area with little to do but convenient for airport. Recommend Club rooms for good quality lounge access and free airport transfer. Rooms well looked after with good cleaning staff, less so around pool area where difficult to get a drink before 1pm as staff still clearing up from night before despite residents trying to relax
There was no car waiting for us as agreed at 1.45 am to take us to airport..car arrived at 2.15 .We nearly mussed flight..was extremely streesful and badly organised, as well as expensive.Totally disappointing end to our stay