Check-in process was not as smooth as possible. Once arrived at building the signage was lacking to find the actual unit. Inside the unit was fine. Mostly clean but very dark. There was one towel still hanging that seemed like it had been used and not washed. Also lacking in indoor lighting in any of the common areas. Listing didn’t show or mention that the only private room was the master. Both other sleeping spaces were open to the living spaces with little privacy.The walls to other units were thin as we “enjoyed” the music from the adjacent unit long into the night.Our unit did not come with enough pool towels (4 in the unit while listing was for 10 people) nor extra sheets and the extra pillows were missing pillowcases. Customer service was friendly enough, but still took almost 24 hours to receive what we’d asked for. However, then we had a toilet get clogged. Again, the people in customer service were kind on the phone- but never did send out a plumber to fix the problem, so one of the two full baths was unusable for half of our stay. Altogether, this was the least comfortable unit we’ve stayed in over our many years visiting the area, and we will not be staying there again.