Vakantie en citytrip naar Kaolinovo

The hotel is in a good condition, clean. Used towels are changed every day and the sheets every 4 days. Restaurant is clean and the personnel is very well trained. Good WiFi in our room. That's the good part. Now the bad part. -Over-crowded small parking, parked cars almost glued to each other at their directions. When you leave, although you ask them at the reception to make room for you, nothing happens. -Parking is after 12.00 at check-in and although there are free parking spaces, you are not allowed to park. This restriction is not mentioned either on the hotel site or on the booking sites. The attitude of security agents is arrogant. We were not even allowed to enter the hotel! - The bus to the beach does not have air conditioning although some races due to the bad program made are full. Passengers get to argue with each other. The first race to the beach is at 9.00, much too late and at lunch from the beach to the hotel there is a break between 11.40 and 13.10 even during the lunch table. Do managers want their guests to stop eating? Do they think they eat too much food? - Food and drinks are not at 4 * level. The coffee is instant, the drinks are fake, from the dispenser, the soups are tasteless, the cakes look good (some), but the taste is plastic. - The back lane with stairs leading to the resort is in very bad shape, dirty with unbearable odor at the end. - The adult entertainment quality was rather poor.

hotelkamer en het hotel zelf erg ruim. Onbeschofte en ondeugende medewerkers, vooral die van aguapark. Zeer slecht Engels gesproken en slechte service. Noch slecht, noch erg goed eten. In 5 dagen had ik geen zonnebank die vanaf 6 uur 's ochtends met handdoeken omging het zwembad en op het strand.Het hotel is 4 sterren, maar ik zou het slechts 2 en een halve ster geven. Helemaal teleurgesteld, de eerste en laatste vakantie in Bulgarije

Das Essen war ok, teilweise war es lauwarm und trocken. Sonst war alles super!

Encanto Beach is gewoon fantastisch. Mooi hotel, alles goed verzorgd, vriendelijk personeel, super mooi gelegen en geweldig uitzicht op zee van voor en op het bos van achter. Ik was dit jaar in juni geweest voor de eerste keer en dan nu juist terug begin september. Beide keer fantastisch geweest. Heel rustig sfeer daar, respectvolle gasten, gewoon super. De ander hotels van Grifid zijn ook mooi maar de uitzicht van voor is helaas minder. Encanto Beach is voor mij echt de best. Ik ga volgend jaar zeker terug.