2/10 Horrible
Kelley N.
22 janv. 2026
Les points faibles : Propreté
This condo is very old and in need of significant updating and upkeep. The furniture, fixtures, and overall condition are dated, and there are visible maintenance issues.The most serious issue occurred on our third day. After returning from the beach, we opened the door and were immediately hit with an extremely strong medicinal/alcohol-like smell throughout the condo. The odor was overwhelming and clearly coming from the air-conditioning unit. We felt dizzy and unwell and had to open all windows and doors to ventilate the space.We contacted all listed property contacts due to the seriousness of the issue, especially since we were with our children. We were told someone would inspect the unit, so we left the condo for several hours. After more than 4 hours with no update, we followed up and were told someone had already been there and that “nothing was wrong” and no smell was detected, despite the odor being unmistakable.Customer service later told us there were no alternate accommodations and suggested we stay elsewhere and seek reimbursement later. We were promised follow-up the next day, which never happened. Out of concern for our health, we did not use the air conditioner for the remainder of our stay and kept the windows open instead. There was clearly something wrong with the unit despite management denying it.The only positive is the waterfront location and view, though the ocean directly in front is rocky and not suitable for swimming.We will not be returning
Kelley N.
Séjour de 8 nuits en janvier 2026
