First at the top of my list is the drugs and drug paraphernilia found in the pantry. Obviously my reservation indicated 6 children are staying in the house I would expect someone would take more responsibility to ensure the safety of guest staying at the rental. I'm at a loss as to why no has bother to respond to this or take steps to help me dispose of the drugs is unacceptable. Refrigerator would not stop pouring out water and ice when the water dispenser was used for the first time. Instead of offering an apology or providing assistance to help I was told we broke it and it was our issue to deal with. The customer service rep was rude and not helpful. As a second time VRBO user I could not believe how I was treated and I'm not sure I will use your service to rent another property. The service level and the condition of the house is unacceptable for what I paid. No pool key despite looking in the kitchen, office and folder there was not one located in the house. Again with 6 children the pool was a selling point for us. There were dead insects and cob webs in kitchen, bathroom and main living space. With a 2 year old this was a concern and as a guest we had to vaccum and remove the insects. Broiler pan was full of old grease that had to be cleaned before use, utensils were not clean which indicated the entire house needs to be cleaned and ready to be used as advertised. Unacceptable as a renter and someone who has used VRBO before. Very disappointed and dissatisfied