Standaard kamer, 1 kingsize bed, toegankelijk voor mindervaliden (with Single Sofabed;Larger Room) | Een bureau, een laptopwerkplek, verduisterende gordijnen

Beoordelingen van Best Western The Plaza Hotel

2.5 out of 5
Best Western The Plaza Hotel
3253 N Nimitz Hwy, Honolulu, HI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 867 van 1766 beoordelingen" "
Gastenscore: 8 - Goed. 514 van 1766 beoordelingen" "
Gastenscore: 6 - Redelijk. 241 van 1766 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1766 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 1766 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Shannon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super nice and helpful staff, perfect for the night before we got on a cruise.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Bruno

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 – Goed

Jada J.

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Needs updated. We were in court yard right along highway was very noisy from traffic. I had asked to be in a room close to elevator due to knee pain. When arrived was told we were on 2nd floor no elevators in that bldg. Luckily they moved us to 1st floor
6 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your feedback. We apologize for the noise and the initial room placement issue. We're glad we could move you to the first floor to accommodate your needs. Your comments about updates are noted. We hope to provide you with a better experience on your next visit.

8/10 – Goed

Paul santos

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff,awesome breakfast
3 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your kind words! We're thrilled to hear that you found our staff friendly and enjoyed our awesome breakfast. We look forward to welcoming you back soon.

8/10 – Goed

Tomoyuki

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
とてもきれいなホテルでした。ワイキキからは離れてるため観光目的だと若干使いにくいかも。
4 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your feedback. We're glad to hear you found our hotel very clean. We understand that our location might not be ideal for everyone, but we hope you were still able to enjoy your time in Oahu. We appreciate your comments and look forward to welcoming you back in the future.

4/10 – Matig

Gregory, Rosemeadow

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Too close to freeway, noisy. No trolleys to assist with bags.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your feedback. We apologize for the inconvenience caused by the freeway noise and the lack of trolleys to assist with your bags. Your comments are important to us, and we will address these issues to improve our guests' experience. We hope to have the opportunity to provide you with a more comfortable stay in the future.

8/10 – Goed

Hermann, Moraira

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zimmer, Betten, Ausstattung, Pool, Frühstück alles soweit in Ordnung. Aber: unglaublicher Strassenlärm Tag und Nacht gleich neben einer Schnellstasse, dazu eine richtig laute Aircondition - "schlafen" geht anders...
2 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for sharing your feedback. We're pleased to hear that you found our rooms, beds, amenities, pool, and breakfast satisfactory. We apologize for the inconvenience caused by the street noise and loud air conditioning. Your comments are valuable to us, and we will address these issues to improve our guests' experience. We hope to have the opportunity to welcome you back for a quieter and more comfortable stay.

8/10 – Goed

Yadira

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I appreciated that there was a shuttle to the airport. It was one less thing to worry about
7 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your kind review! We're glad to hear that you appreciated our shuttle service to the airport, making your stay worry-free. We look forward to welcoming you back in the future.

8/10 – Goed

Preston Marcedes, Chase

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.

8/10 – Goed

Frank, Yigo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome location. Restaurants are within walking distance.
1 nacht verbleven in april 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.

6/10 – Redelijk

Sherry

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Adjusting the water temp in the shower was a nightmare. Hot breakfast sandwiches were inedible.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for sharing your feedback. We apologize for the difficulties you experienced with adjusting the water temperature in the shower and for the inedible hot breakfast sandwiches. We appreciate you bringing these issues to our attention and will address them with our maintenance and culinary teams to ensure improvements.We value your input and hope to provide you with a better experience on your next visit.

8/10 – Goed

Norlita, Kapaa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cleanliness, breakfast and parking
2 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your feedback. We're pleased to hear that you appreciated the cleanliness of our hotel, enjoyed the complimentary breakfast, and found our parking convenient. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Shirley, Aiea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed complimentary breakfast. Easy to get from parking lot to elevators. Rooms were clean but mattress a little staff in the middle with sagging on one end when sitting. Overall, great amenities for the price.
2 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your detailed feedback. We're glad to hear you enjoyed our complimentary breakfast and found it easy to get from the parking lot to the elevators. It's also great to know you appreciated the cleanliness of our rooms and our amenities.We apologize for the inconvenience you experienced with the mattress. We will address this issue to ensure better comfort for our guests. Your comments are valuable in helping us improve.We look forward to welcoming you back for an even better stay in the future.

10/10 – Uitstekend

Arch

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Close to airport
1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 – Uitstekend

michele

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The young woman who checked us in was very friendly and helpful It made the experience very pleasant The surrounding neighborhoods are industrial but it’s VERY convenient to the airport and only 30 minutes from Waikiki if there is no traffic
1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your kind review. We're delighted to hear that the young woman who checked you in made your experience very pleasant with her friendly and helpful service. While our surrounding neighborhoods are industrial, we’re glad you found our location convenient to the airport and only a short drive from Waikiki.We look forward to welcoming you back on your next visit.

8/10 – Goed

Bill, Bayfield

Reisde met familie
Positief: Personeel en service, voorzieningen
located next to freeway
1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your feedback. We appreciate you mentioning our location next to the freeway. We hope this did not cause too much inconvenience and that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 – Goed

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was friendly. Road noise wasn’t too bad.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your feedback. We're pleased to hear that you found our staff friendly and that the road noise wasn't too bad. We hope to welcome you back for another pleasant stay in the future.

6/10 – Redelijk

rodney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to international airport
2 nachten verbleven in april 2024
Reactie van Guest Services op 14 mei 2024
Thank you for taking the time to leave a review. We are glad to hear that you found our location convenient for its proximity to the international airport.We strive to provide an excellent experience for all our guests, and we would appreciate any additional feedback you might have on how we can improve your stay. Your insights are valuable in helping us enhance our services.We hope to have the opportunity to welcome you back and provide a more satisfying experience on your next visit.

2/10 – Ontzettend slecht

Graciela E.

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was an unpleasant experience from BW The Plaza HNL location. Staff incompetence and poor customer service skills; noisy surroundings. Oahu is such an amazing island and does NOT deserve a property and the kind of customer services from this exact hotel.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 14 mei 2024
Thank you for sharing your feedback. We deeply apologize for the unpleasant experience you had at our hotel. It is disappointing to hear that our service did not meet your expectations and that you found the surroundings noisy.We take your comments about staff competence and customer service very seriously. Please be assured that we will address these concerns with our team to ensure improvements are made. Your experience does not reflect the high standards we strive to maintain, and we are committed to making necessary changes.We appreciate your feedback as it helps us to enhance our services.

10/10 – Uitstekend

Howard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome everything
1 nacht verbleven in mei 2024
Reactie van Guest Services op 14 mei 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

10/10 – Uitstekend

Howard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Guest Services op 14 mei 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

6/10 – Redelijk

Pei

Reisde met familie en kleine kinderen
Convenient to airport
1 nacht verbleven in april 2024
Reactie van Guest Services op 11 mei 2024
Thank you for sharing your feedback. We're glad you chose to stay with us at Best Western The Plaza Hotel and hope you had a comfortable visit. We appreciate your comments as they help us improve our guest experience. We hope to see you again soon!

10/10 – Uitstekend

Fnu

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
None
3 nachten verbleven in april 2024
Reactie van Guest Services op 14 mei 2024
Thank you so much for your perfect rating! We are delighted to know that you had a wonderful experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back on your next visit to Hawaii!

6/10 – Redelijk

VERONICA

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
No breakfast as stated until after 7 am. No where to drink or have a light meal within the facility. Went hungry and thirsty as no milk or tea in room. Disappointing
1 nacht verbleven in april 2024
Reactie van Guest Services op 11 mei 2024
Thank you for your feedback. We apologize for the inconvenience with our breakfast hours and dining options. We're reviewing our amenities to better serve our guests. We hope to offer you a more satisfying experience on your next visit. Please let our front desk know how we can make your stay more comfortable.

10/10 – Uitstekend

Sheila

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No restaurant except for breakfast, which was wonderful.
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for your review, Sheila! We appreciate your feedback.

6/10 – Redelijk

Iretha

Reisde met partner, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
convenient. that's the only good thing i have to say.
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for your feedback Iretha. We appreciate you choosing to stay with us.

10/10 – Uitstekend

Tammy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly enough. Property could use a remodel. Not much to do near the hotel within walking distance as far as dining locations/ shopping.
7 nachten verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for your review, Tammy. We appreciate your feedback.

6/10 – Redelijk

Juliana

Positief: Netheid, staat van de accommodatie en faciliteiten
Muy caro el parqueo
3 nachten verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for staying with us Juliana. We appreciate your review.

10/10 – Uitstekend

Arcy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved everything about it
2 nachten verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 – Uitstekend

Nina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a great overnight stay
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 – Uitstekend

Michele

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking was a huge factor for me and I was very happy that this stay would have parking available. However, paying for the parking was disappointing but not a deal breaker
2 nachten verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 – Uitstekend

SHARON, Kailua

1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 – Goed

Joanne

Reisde met partner
Positief: Personeel en service
We appreciate the kindness and helpfulness of some of the staff. We wish for some of the front desk staff to be more welcoming.
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Thank you for recognizing the kindness and helpfulness of our staff at Best Western The Plaza Hotel. We value your feedback about our front desk and are committed to enhancing our welcoming atmosphere. We look forward to your next visit and improving your experience.

8/10 – Goed

Damien

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for staying with us Damien!

10/10 – Uitstekend

Jay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for the perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

8/10 – Goed

Jim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was close to the airport and the #20 bus runs from the ship terminal #2 all the way to the airport which was very convenient.
2 nachten verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Thank you for staying with us at Best Western The Plaza Hotel and for noting our convenient airport location. We appreciate your observations about the surrounding area and are committed to ensuring a welcoming and safe environment for all our guests. We hope to welcome you again soon.

6/10 – Redelijk

Gregory, kekaha

1 nacht verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Thank you for sharing your feedback about your recent stay at Best Western The Plaza Hotel. We're always looking to improve and appreciate your insights. We hope to have another opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

Kentaro, yokohama

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for the review! We're delighted you enjoyed your stay and look forward to welcoming you back to Best Western The Plaza Hotel. Your satisfaction is our top priority!

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location at an affordable rate. Very friendly knowledgeable staff ready to assist with whatever they can offer. Quickest smoothest check in above others in last five years of travel.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for your review! We're pleased to hear our check in process was quick and smooth :) We hope to see you again soon!

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing unique
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for your feedback. We appreciate you choosing to stay with us.

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for staying with us!

10/10 – Uitstekend

Tere

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The servicenode the people in recepción
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved everything! The pool was open, the bed was cozy, a lot has went into making sure I felt welcomed, breakfast was delicious and the staff were great!!
Reactie van Guest Services op 30 apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found everything to your liking. Your satisfaction is our top priority, and we're glad that our amenities, comfortable accommodations, delicious breakfast, and friendly staff contributed to a memorable experience. If you ever find yourself back in the area, we'd be delighted to welcome you back for another enjoyable stay!

8/10 – Goed

Melanie

1 nacht verbleven in april 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.

8/10 – Goed

Mikey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel in a good location but they will charge separately for the parking $40 a day.
7 nachten verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Mahalo for your review! We appreciate your patronage and hope to see you again in the future.

10/10 – Uitstekend

Laura E

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay and very close to the airport
2 nachten verbleven in april 2024
Reactie van Guest Services op 30 apr 2024
We're delighted to hear that you enjoyed your stay with us and found our location convenient. If you have any further feedback or if there's anything we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit to the area!

8/10 – Goed

Thomas

Reisde met partner
Positief: Personeel en service, voorzieningen
First time in Hawaii and only used the room to sleep in.
4 nachten verbleven in april 2024
Reactie van Guest Services op 30 apr 2024
Thank you for your feedback. We're pleased to hear that you had a positive experience overall. If there are any areas where you think we could improve to earn that extra star next time, please feel free to let us know. We value your input and strive to make every guest's stay as enjoyable as possible.

8/10 – Goed

Marius

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to Honolulu Airport which is convenient
1 nacht verbleven in april 2024
Reactie van Guest Services op 30 apr 2024
We're pleased to hear that our proximity to the Honolulu Airport was convenient for you. If there's anything else you enjoyed about your stay or any suggestions you have for improvement, please feel free to share. We value your feedback!

10/10 – Uitstekend

Patricia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very friendly, clean place. Definitely would recommend anyone to stay at the hotel.
6 nachten verbleven in april 2024
Reactie van Guest Services op 30 apr 2024
Thank you for your kind words! We're delighted to hear that you found our staff friendly and our hotel clean. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again in the future.

8/10 – Goed

Gregory

1 nacht verbleven in april 2024
Reactie van Guest Services op 27 mei 2024
Mahalo for your positive review! We’re pleased to hear you had a pleasant experience and appreciated our friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even better stay next time.