4/10 Médiocre
Matthias H.
23 mars 2026
Les points forts : Propreté
The accommodation is beautiful and stylishly furnished. Everything feels very high-quality and clean. The apartment is very centrally located in Harrogate, and ASDA is right nearby. The Wi-Fi is excellent, and there are two large TVs.Unfortunately, it’s hard to feel truly comfortable because almost all consumables were provided in very limited quantities. For example, for our 9-day stay, there were only 2 large towels, 2 dishwasher tabs, 4 coffee machine capsules, and no laundry powder for the washing machine. There were also only 2 rolls of toilet paper, but 2 toilet brushes. We also only had two rubbish bags for the kitchen bin. On top of that, you feel bombarded with generic messages from the accommodation provider before, during, and after your stay. This gives the impression that there aren’t really any real people you can discuss these issues with. For example, it was completely unclear where to dispose of the rubbish that we had in the apartment. Instead, we threw everything into public rubbish bins because we couldn’t find any other solution to the problem.My recommendation is: provide more consumables and send fewer generic messages to guests. It would be more appropriate to focus on important matters regarding the accommodation rather than sending digital notifications. Be truly available for your guests so that they feel comfortable.
Matthias H.
Séjour de 9 nuits en mars 2026